CITY OF DECATUR ISP SERVICES RFP

Request for ProposalInternet Service ProviderForMunicipal Wireless Network

City of DecaturPO Box 220Decatur, GA 30031June 13, 2011

CITY OF DECATUR ISP SERVICES RFP

Table of Contents

1. General Information .................................................................................................................... 1

1.1 Executive Summary .............................................................................................................. 1

1.2 Background Info ............................................................................................................... 1

1.2.1 Demographics ................................................................................................................ 1

1.3 RFP Timetable ...................................................................................................................... 2

1.3.1 Deadline for Questions .................................................................................................. 2

1.3.2 Proposal Due Date ......................................................................................................... 2

1.3.3 Evaluation Committee Recommendation .................................................................... 3

1.3.4 Agreement Negotiation, Award and Notice to Proceed ................................................. 3

1.3.5 Agreement Duration...................................................................................................... 3

1.3.6 Withdrawal of Proposals ................................................................................................ 3

1.3.7 Rights of City ................................................................................................................. 3

1.3.8 Collusion ........................................................................................................................ 4

1.3.9 Affirmative Action/Agreement Compliance.................................................................. 4 1.3.10 Systematic Alien Verification of Entitlement (SAVE) Program… ………………....62. RFP Requirements ...................................................................................................................... 5

2.1 Business Model Requirements .............................................................................................. 5

2.2 Network Requirements ......................................................................................................... 6

2.2.1 Security .......................................................................................................................... 6

2.2.2 Authentication, Authorization and Accounting (AAA) ................................................. 6

2.2.3 Customer Service ........................................................................................................... 7

2.2.4 Provisioning ................................................................................................................... 8

2.2.5 Operations and Support Systems (OSS) ........................................................................ 8

2.2.6 Network Monitoring and Onsite Maintenance .............................................................. 9

2.2.7 Network Operations Center (NOC) and Point of Presence (PoP) .............................. 10

2.2.8 Transition Project Plan ................................................................................................. 10

2.3 Work Performance .............................................................................................................. 10

2.3.1 Deliverables and Schedule ........................................................................................... 10

2.3.3 Period of Performance ................................................................................................. 11

2.3.4 Insurance ...................................................................................................................... 11

3. Proposal Preparation .............................................................................................................. 12

3.1 Proposal Instructions ........................................................................................................... 12

3.1.1 Readability ................................................................................................................... 12

3.1.2 Format .......................................................................................................................... 12

3.2 Proposal Contents ............................................................................................................... 12

3.2.1 Executive Summary ..................................................................................................... 12

3.2.2 Company Overview and Fact Sheet ............................................................................. 13

3.2.4 Business Proposal ........................................................................................................ 13

3.2.5 Technical Proposal ....................................................................................................... 14

3.2.6 Qualifications and References ..................................................................................... 14

3.2.7 Price Proposal .............................................................................................................. 15

3.3 Selection Process and Criteria ............................................................................................ 15

4. Proposal Evaluation ................................................................................................................. 15

4.1 Evaluation Process .............................................................................................................. 15

4.2 Proposal Clarifications ........................................................................................................ 16

CITY OF DECATUR ISP SERVICES RFP

4.3 Agreement Award .............................................................................................................. 16

4.3.1 Agreement Negotiation ............................................................................................... 16

4.3.2 Agreement Requirements............................................................................................ 16 4.3.3 Document Review & Confidential Material ................................................................ 165 Appendices................................................................................................................................. 17

5.1 Appendix A: General Information Form ............................................................................ 17

5.2 Appendix B: Insurance and Indemnity Requirements ........................................................ 18

5.3 Appendix C Affidavit Verifying Applicant Status ............................................................. 19

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RFP-WiFi-Decatur-GA

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