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8D Problem Solving

TOTAL QUALITY MANAGEMENT

8D Problem Solving
ABSL Quality Solutions 2007 STM Power Limited

What is 8D?

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Ford Motor Company started a problem solving process known as

8D
which takes

8 Disciplines
and uses them to tackle engineering problems
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BIRMINGHAM STOPPER CORRECTIVE ACTION REPORT

8D METHOD: CUSTOMER: PART NO: DESCRIPTION: DEFECT/FAULT DESCRIPTION: 8D TEAM: CAR RAISED BY: DATE: LOG NO:

8 Disciplines
INTERNAL:  EXTERNAL: 

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 A typical

ACTION BY: IMMEDIATE CORRECTIVE/CONTAINMENT ACTION:

DATE:

ACTION BY: ROUTE CAUSE DEFINITION:

DATE:

ACTION BY: PERMANENT CORRECTIVE ACTION:

DATE:

ACTION BY: VERIFY PERMANENT CORRECTIVE ACTION:

DATE:

form is used for the 8D approach to problem solving

ACTION BY: PREVENT RECURRENCE (DOCUMENT UPDATE): F.M.E.A. REVIEWED (Y/N) CONTROL PLAN REVIEWED (Y/N) WORKS ORDER TEXT REVIEWED (Y/N)

DATE:

ACTION BY:

DATE:

COMMENTS:

DISTRIBUTION:

QC19 ISSUE 4 DATED 06/11/02

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8D Problem Solving

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 By taking this approach we can

continuously improve quality by eliminating the causes of problems and prevent their reoccurrence.

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What are the 8 Disciplines?

1. Define the problem. 2. Build a team. 3. Containment action. 4. Determine the root cause. 5. Verify the root cause. 6. Corrective Action. 7. Prevention. 8. Congratulate the team.

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D1. Define the Problem

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 Do we know EXACTLY what the

problem is?
 Have we seen the problem before?  What evidence of the problem is

available?
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D2. Build a Team

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 Once a problem has been

bought to our attention, a team must be formed to tackle the problem.

 Ideally, this will be a team

of people with a variety of skills and knowledge related to the problem.

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D3. Containment Action

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 What action can be taken immediately?  Do we have stocks that need sorting?  Are we still manufacturing parts with

the problem?  Will the actions that we take cause other problems?

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D4. Determine the Root Cause

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 Has the cause of the problem been

identified?
 Is there more than one cause?  Did we refer to the F.M.E.A.?

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D5. Verify the Root Cause

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 Are we sure that the root cause has

been properly identified?

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D6. Corrective Action

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 Has everyone been notified of the

actions taken?
 Have we reviewed and updated the

relevant F.M.E.A.?
 Have any temporary short term fixes

been removed?
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D7. Prevention

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 Have we taken all actions to prevent

reoccurrences?
 Have we considered other similar

products or processes?

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D8. Congratulate the Team

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 Have we identified each individual team

members contribution to solving the problem?

 Have we acknowledged and

appreciated the efforts involved?

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8D
solving method.

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 We have now seen the 8D problem

 You may be called upon to help solve a

problem.
 Understanding the 8D approach will

help in tackling future problems.

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