Welcome to Scribd, the world's digital library. Read, publish, and share books and documents. See more
Standard view
Full view
of .
Look up keyword
Like this
0 of .
Results for:
No results containing your search query
P. 1
Chapter1 Managing Service Enterprises

Chapter1 Managing Service Enterprises

Ratings: (0)|Views: 1,330|Likes:
Published by Giico Borja

More info:

Published by: Giico Borja on Jun 21, 2011
Copyright:Attribution Non-commercial


Read on Scribd mobile: iPhone, iPad and Android.
download as PPT, PDF, TXT or read online from Scribd
See more
See less





Managing Service Enterprises
Chapter 1
Pio G. Castillo/BA100: Dana Tesone
Service Jobs and Managers
Service jobs require technical skills toperform job functions.Managers are responsible for otherpeople who perform these functions.
Service consists of interactions andtransactions that result in relationshipsamong customers and staff members,which is called
customer relationships
.Hospitality service enterprises areorganizations that regularly engage incustomer relationships.

Activity (11)

You've already reviewed this. Edit your review.
1 thousand reads
1 hundred reads
Julrey Cabagay liked this
Marah Bocsit liked this
Pratap Rawal liked this
Aura Lee liked this
Julrey Cabagay liked this
Aura Lee liked this

You're Reading a Free Preview

/*********** DO NOT ALTER ANYTHING BELOW THIS LINE ! ************/ var s_code=s.t();if(s_code)document.write(s_code)//-->