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Chapter1 Managing Service Enterprises

Chapter1 Managing Service Enterprises

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Published by Giico Borja

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Published by: Giico Borja on Jun 21, 2011
Copyright:Attribution Non-commercial

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11/26/2013

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Managing Service Enterprises
Chapter 1
Pio G. Castillo/BA100: Dana Tesone
 
Service Jobs and Managers
Service jobs require technical skills toperform job functions.Managers are responsible for otherpeople who perform these functions.
 
Service
Service consists of interactions andtransactions that result in relationshipsamong customers and staff members,which is called
customer relationships
.Hospitality service enterprises areorganizations that regularly engage incustomer relationships.

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