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SUMMER INTERNSHIP THESIS IN AN AIRLINE COMPANY

SUMMER INTERNSHIP THESIS IN AN AIRLINE COMPANY

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Published by Neşe Roman

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Published by: Neşe Roman on Jun 21, 2011
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05/02/2014

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BOGAZICI UNIVERSITYSCHOOL OF APPLIED DISCIPLINESTOURISM ADMINISTRATIONTURKISH AIRLINESNEŞE ROMAN2006104603
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CONTENTS
PREFACE…………………………………………………………………………………………1INTRODUCTION………………………………………………………………………………...4PASSENGER SERVICES DEPARTMENT…………………………………………………….61.CHECK IN COUNTERS……………………………………………………….........................6
1.1
Expectant Mother……………………………………………………………………………..6
1.2
(U)naccompanied (M)inors…………………………………………………………………...7
1.3
Handicapped Passengers……………………………………………………………………...72. BOARDING……………………………………………………………………......................... 83. ARRIVAL……………………………………………………………………………………… 83.1 INADMISSIBLE PASSENGER (INAD)…………………………………………………….93.2 DEPORTEE PASSENGER…………………………………………………………………..93.2.1 ACCOMPANIED DEPORTEE PASSENGER (DEPA)………………………………….93.2.2 UNACCOMPANIED DEPORTEE PASSENGER (DEPU)…………………………….. 10EVALUATION ………………………………………………………………………………….. 11REFERENCES……………………………………………………………………………………13APPENDIXCHART 1…………………………………………………………………………………………..14CHART 2…………………………………………………………………………………………..15CHART 3…………………………………………………………………………………………. 15GRAPH 1…………………………………………………………………………………………. 16GRAPH 2…………………………………………………………………………………………. 17
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PREFACE
This thesis is written to provide information about Turkish Airlines andits passenger services department.It offers closer look into the Turkey’s firstofficial airlines. The author, who interned at the passenger servicesdepartment of the airlines, aims to give a detailed count of passenger serviceoperations and improvements made in this field over the years.Thanks to FİLİZ BERK(Passenger Services Director), DİLVİN NAYIR (Passenger Services Supervisor), EBRU YILMAZ(internship advisor),DEZ KAT(Passenger Servises Officer) and AHMET OK(TrainingAcademy) for their support.
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