Library Feedback May 2011

Your Feedback Our Response

I think the Library should improve and shut itdown by ten.We are always looking for ways to improve ourservice and appreciate all suggestions. We willconsider if a change of closing hours would beviable.Urgently needed is two more disabled car spacesoutside the library. I have been coming here forone month and have never seen the current twospaces vacant!!Are you aware there are also disabled carparks in the Frankston Art Centre car park?There are 3 at entry level and 2 on Level 2 – both a short distance from the Library.Too many old people!Libraries are for nerds!We love having people of all ages and types atthe LibraryBorrow station at kids corner would be great. Thank for your suggestion. We consistentlyreview the Library layout and will consider thisidea.Not enough access to computers.Not enough computers.Thank you for your feedback. To ensure thatyou get a booking on a computer you are ableto book up to one week in advance. You can dothis whilst you are in the Library or by phone.Internet connection is terrible. Adobe flash playeris updated at Frankston but in Carrum DownsLibrary is way behind at version 9.0. Pleaseupgrade and update everything up to scratch.Thank you for your feedback. We are in theprocess of updating all our Public Computers.T3 Magazine nowhere to be foundAustralian HiFi – latest magazine on shelf is Nov-Dec. 2010. You can do better.Thank you for your feedback. Australian T3 is avery popular magazine and heavily borrowed.To ensure equal access for all our customers,the latest issues are not for loan, but can bereserved and borrowed once the next issue hasarrived on the shelves.Australian hi-fi is a bi-monthly magazine. Thelatest issue currently on display is theMay/June issue, the July/August issue isalready on order and we expect it to arrive inthe first week of July.I find it really hard to read the new print size onthe reserves shelf. Can you increase the size onthe names, so I can read it.Thank you for your feedback. We will try toenlarge the font on the reservation slips,however, we are limited by the slip printers.Dear Library, many thanks for getting “Nonsenseon Stilts”. It is the best book that I have read for along time. Very much appreciated.Thank you for your kind words. We are gladyou enjoyed this book and appreciate yourfeedback.Please bring some books in Greek language. Iasked you many times.We have a subscription for a selection of Greekmagazines. If you would like to access books inGreek language, please see one of ourlibrarians at the desk who will assist you withrequesting books from another library.Still bugs me that CDs etc have only 2 weeklimits. It forces us to come more often and I can’treally see the point of it anymore when there arelots in stock!Thank you for your feedback. We will keep yourcomment in mind when we next review our loanperiods.