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Success in citizen engagement

Success in citizen engagement

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Published by Sean Holman
The bureaucracy advises Premier Christy Clark on her citizen engagement promises.
The bureaucracy advises Premier Christy Clark on her citizen engagement promises.

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Published by: Sean Holman on Jun 22, 2011
Copyright:Attribution Non-commercial

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04/18/2014

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,--------
Pink,LindaPREM:EX
From:
Sent:
To:.
.Subject:Attachments:
Seckel,AHanPREM:EXWednesday,March2,20117:57PM'Cadario,Michele'.CitizenEngagementCitizenEngagem!;lntStrategy_docx
Inlightoftheinterestlncltlzenengagement,Iaskedourteamonthlstopictopull.togetherthis
paper.
FYI
1
 
ConfidentialBriefPage11
BRITISH
COLUMBIA
TheBestPlaceonEarth
SuccessinCitizenEngagement
Date:March
1,
2011.
TheMinistlYofCitizens'ServicesprovidessupporttoministriesacrossgovernmentinthinkingthroughandlaunchingbetterwaystobringBritishColumbiansintotheprocessofimprovingpolicyandservicesthataffectthem.In
a
TEDTalkjustbeforehiselectionas
UK
PrimeMinister,DavidCameronpresentswhatheseesasthebigquestionforanyonewhowantstogoverninthe
21
st
century.
After
pointingtotheover
$32
trillioninglobalpublicdebt,Cameronasks!"Howdowemakethingsbetter,withoutspendingmoremoney?"Therecanbemanyanswerstothisquestion,butwiththeconnectivitycreatedbyInternettoolslikesocialmedia,andrisingexpectationsfromcitizensthatgovernmentmovefastertoaddresscomplexissueslikepovertyordlmatechange,onesimplebutpowerfulstrategyIsclear.Governmentmustlearntocollaborate.
It
mustlearntobringpeopletogethertofocustheirIdeas,energyandactiononthebigchallengesweallwanttoaddress.As
a
practice}citizenengagementisaboutcollaboration;creatingfocusedandproductiveInvolvementofIndividuals,stakeholdersandcommunitiesindefiningandsolvIngpublicpolicychallenges,Citizenengagement
is
notaboutcommunicationsinthetraditionalsense
of'broadcast'
media.Whileoutreachis
a
keycomponentofallengagementactivities,atitscore}engagement
is
abouttwo-waydialogue,notonewaymessaging.EngagementisaboutovercomingthefJawsintraditionalconsultationmodels,where
a
lackofaccountability
on
thepartofparticipantsmeanstheyarefreetocreatelaundrylistsof
'to-des'
forgovernmentorusetacticsofbrinkmanshipandpubliccriticismtoensuretheirprioritiesareaddressed.Atthedeepestlevel,engagementprocesseshelpdisciplinepublicdebatebyrecognizingparticipantsasleaders(or}asoneleaderin
the
fieldofsocialmediaputs
it,
evelYcommunityhasIts
'Oprah').
ThismeansparticipantsareaccountablenotjustforIdeas,butforaction,Theexperienceofcompaniesandjurisdictionsactiveinengagement,suchasNewZealand,has
led
to
a
growingconsensusaroundtheprinciplesofcitizenengagementBeclear.BeopenandtransparentabouttheobjectIves,limits,resourcesandpotentialimpactsofonlineparticipation.

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