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Practice Final Exam for Ch 1-10 IT Essentials PC Hardware and Software Version 4.1

Practice Final Exam for Ch 1-10 IT Essentials PC Hardware and Software Version 4.1

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Published by Raine Bao
1

Refer to the exhibit. Which two port types are shown in the graphic? (Choose two.) modem  parallel Serial USB 2 What should always be done prior to replacing components that are not hot-swappable in a laptop? Discharge all power that remains in the battery. Place the laptop in hibernate mode. Unplug the laptop and remove the battery. Remove all PC cards and expansion cards. 3 Which type of standard interface allows users to connect and disconnect peripheral devices while the computer is runn
1

Refer to the exhibit. Which two port types are shown in the graphic? (Choose two.) modem  parallel Serial USB 2 What should always be done prior to replacing components that are not hot-swappable in a laptop? Discharge all power that remains in the battery. Place the laptop in hibernate mode. Unplug the laptop and remove the battery. Remove all PC cards and expansion cards. 3 Which type of standard interface allows users to connect and disconnect peripheral devices while the computer is runn

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Published by: Raine Bao on Jun 25, 2011
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1
Refer to the exhibit. Which two port types are shown in the graphic? (Choose two.)modem
networkparallelSerialUSB
2
What should always be done prior to replacing components that are not hot-swappable in a laptop?Discharge all power that remains in the battery.Place the laptop in hibernate mode.Unplug the laptop and remove the battery.Remove all PC cards and expansion cards.
3
Which type of standard interface allows users to connect and disconnect peripheral devices while the computer is runningwithout having to restart?IDESATAPATAUSB
4
What characterizes a DDoS attack?Many hosts participate in a coordinated attack.Infected computers are called Daemons.It is easy to identify the source of the attack.All hosts must be in the same geographic area.
5
Refer to the exhibit. Which type of removable media is depicted?hard diskUSB optical drive
 
 PC cardflash drive
6
Which Registry file contains information about all software that is installed on a Windows XP computer?HKEY_CLASSES_ROOTHKEY_CURRENT_USERHKEY_LOCAL_MACHINEHKEY_CURRENT_CONFIG
7
A user is experiencing slow print rates when printing files that contain large complex graphics. What could be done toimprove performance?Use better quality media.Add memory to the printer.Run regular self-tests and test pages.Change the printer cabling from parallel to serial.
8
A computer can access devices on the same network but can not access devices on other networks. What is the probablecause of this problem?The cable is not connected properly to the NIC.The computer has an invalid IP address.The computer has an incorrect subnet mask.The computer has an invalid default gateway address.
9
The technician has been asked to upgrade the printer driver for an old printer. What is the best source for a new driver?manufacturer's websiteMicrosoft Update websiteprinter installation diskWindows Device ManagerWindows hardware profiles
A technician is troubleshooting a computer that is experiencing hardware failure detected by the BIOS. What is one waythis failure is indicated?The computer automatically boots into Safe Mode and displays a warning on the screen.The screen flashes with a red background and displays a warning message.The computer emits a pattern of beeps indicating the failing device.The computer returns an error message indicating the I/O address of the failing device.
11
A technician wishes to boot a computer using a CD-ROM that contains a limited operating system and diagnosticutilities. Where would the technician set the boot order for the PC?My ComputerControl PanelDevice Manager
 
 BIOSStart Menu
A technician has replaced a failing floppy drive. While testing the new drive, the technician notices that the floppy drive lightremains lit constantly. What is most likely the cause of the problem?The new floppy drive is faulty.The ribbon cable is installed incorrectly.The jumper settings are set incorrectly for the floppy drive.The floppy drive has been disabled in the BIOS.
A customer is upset and wants to speak to a specific technician to resolve a problem immediately. The requestedtechnician is away from the office for the next hour. What is the best way to handle this call?Refer the angry customer to a supervisor.Advise the customer that the requested technician is out of the office and insist on trying to resolve the problem.Make an offer to help the customer immediately, and advise the customer that otherwise the requested technicianwill call the customer back within two hours.Ignore the request for the specific technician by walking through a step-by-step process with the customer in anattempt to refocus the customer and solve the problem.
A customer is angry and calls to complain that the service scheduled on his computer took longer than expected. Thetechnician reviews the work order and notices that the service was performed by a new employee. How should thetechnician respond?Verify that the computer is working properly now.Listen to the complaint and then apologize for any inconvenience caused by the lengthy service on the computer.Explain that the repair technician sent to perform the repair is inexperienced.Put the customer on hold until a supervisor is available.
What are two functions of a VPN gateway? (Choose two.)establish secure VPN connectionsprovide remote user access to the VPN client softwaremanage VPN tunnelsensure low latency connections to VPN clientsestablish high bandwidth WAN connections to the Internet
When a Windows XP computer has completed the POST for each adapter card that has a BIOS, what is the next stepduring the boot sequence?BIOS reads the MBR.NTDETECT.COM is used to detect any installed hardware.NTDLR reads the registry files.The WINLOGON.EXE program is started.
Which protocol adds security to remote connections?FTPHTTP

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