A technician has replaced a failing floppy drive. While testing the new drive, the technician notices that the floppy drive lightremains lit constantly. What is most likely the cause of the problem?The new floppy drive is faulty.The ribbon cable is installed incorrectly.The jumper settings are set incorrectly for the floppy drive.The floppy drive has been disabled in the BIOS.
A customer is upset and wants to speak to a specific technician to resolve a problem immediately. The requestedtechnician is away from the office for the next hour. What is the best way to handle this call?Refer the angry customer to a supervisor.Advise the customer that the requested technician is out of the office and insist on trying to resolve the problem.Make an offer to help the customer immediately, and advise the customer that otherwise the requested technicianwill call the customer back within two hours.Ignore the request for the specific technician by walking through a step-by-step process with the customer in anattempt to refocus the customer and solve the problem.
A customer is angry and calls to complain that the service scheduled on his computer took longer than expected. Thetechnician reviews the work order and notices that the service was performed by a new employee. How should thetechnician respond?Verify that the computer is working properly now.Listen to the complaint and then apologize for any inconvenience caused by the lengthy service on the computer.Explain that the repair technician sent to perform the repair is inexperienced.Put the customer on hold until a supervisor is available.
What are two functions of a VPN gateway? (Choose two.)establish secure VPN connectionsprovide remote user access to the VPN client softwaremanage VPN tunnelsensure low latency connections to VPN clientsestablish high bandwidth WAN connections to the Internet
When a Windows XP computer has completed the POST for each adapter card that has a BIOS, what is the next stepduring the boot sequence?BIOS reads the MBR.NTDETECT.COM is used to detect any installed hardware.NTDLR reads the registry files.The WINLOGON.EXE program is started.
Which protocol adds security to remote connections?FTPHTTP