hat is a Crucial C
onfrontations are about
. ³They aremade up of failed promises, missed expectations, and allother bad behavior.
onfrontations comprise the veryfoundation of
They start with the question: ³Why didn¶t you do whatyou were supposed to do?´
End when a solution is reached and both parties aremotivated and able to comply.´
If handled well, problems are resolved and relationshipsbecome stronger.
Page 3Sunday, June 26, 2011Saama Confidential