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Crucial Conversations v3

Crucial Conversations v3

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Published by Jaga Sarma
Doing robust conversation with difficult issues.
especially with senior stagnant people
Doing robust conversation with difficult issues.
especially with senior stagnant people

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Categories:Types, Business/Law
Published by: Jaga Sarma on Jun 26, 2011
Copyright:Attribution Non-commercial

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08/08/2013

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text

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May 18
th
2011
 
How
t
o
define a Crucial C
o
nversati
o
n?
³It is a discussion between two or more people where thestakes are high, opinions vary and emotions runstrongIt concerns
Page 2Sunday, June 26, 2011Saama Confidential
 
W
hat is a Crucial C
o
nfr 
o
ntati
o
n?
C
onfrontations are about
disappointments
. ³They aremade up of failed promises, missed expectations, and allother bad behavior.
C
onfrontations comprise the veryfoundation of 
They start with the question: ³Why didn¶t you do whatyou were supposed to do?´
End when a solution is reached and both parties aremotivated and able to comply.´
If handled well, problems are resolved and relationshipsbecome stronger.
Page 3Sunday, June 26, 2011Saama Confidential
acc
o
untability.

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