Business Process Reengineering (BPR); An Integrated Approach
INTRODUCTION TO BUSINESS PROCESS REENGINEERING (BPR)
According to Hammer and Champy, business process is
a set of activities that, takentogether, produces a result of
value to acustomer’’
.In other words A business process or business method is a collection of related,structured activities or tasks that produce a specific service or product (serve a particulargoal) for a particular customer or customers. It often can be visualized with a flowchart asa sequence of activities.There are three types of business processes:1.
Management processes, the processes that govern the operation of a system.Typical management processes include "Corporate Governance" and "StrategicManagement".2.
Operational processes, processes that constitute the core business and create theprimary value stream. Typical operational processes are Purchasing,Manufacturing, Advertising and Marketing, and Sales.3.
Supporting processes, which support the core processes. Examples includeAccounting, Recruitment, Call center, Technical support
Business Process Reengineering (BPR):
According to Blyth “Business process re
-engineering is an approach where processes arere-structured, re-designed and re-engineered so as to maximize an organization'spotential
“Business process reengineering is
the fundamental rethinkingand radical redesign of business processes to achieve dramatic improvements in criticalcontemporary measures of performance, such as cost, quality, service, and speed