Improving Technology Utilization in Electronic Government around the World, 2008
This report reviews the current condition of electronic government and makes practicalsuggestions for improving the delivery of information and services over the Internet. Using adetailed analysis of 1,667 national government websites in 198 nations around the worldundertaken in Summer 2008, this report studies the types of features available online, thevariation that exists across countries, and how current e-government trends compare to previousyears, as far as 2001. Significant findings include:
Countries vary enormously in their overall e-government performance.
In technologyutilization, the United States has fallen behind countries such as South Korea andTaiwan. The most highly ranked e-government nations in this study are South Korea,Taiwan, the United States, Singapore, Canada, Australia, Germany, Ireland, Dominica,Brazil and Malaysia. At the other end of the spectrum, countries such as Tuvalu,Mauritania, Guinea, Congo, Comoros, Macedonia, Kiribati, Samoa and Tanzania barelyhave a web presence.
Across the world, 50 percent of government websites offer services that are fullyexecutable online, up from 28 percent last year.
Ninety-six percent of websites this yearprovide access to publications and 75 percent have links to databases.
Only 30 percent of government websites show privacy policies and 17 percent havesecurity policies.
Visible statements outlining how a website secures visitors’ privacyand security are valuable assets for encouraging people to use e-government servicesand information. Few global e-government websites offer policy statements dealing withthese topics.
Only 16 percent of government websites have some form of access for disabledpersons.
Only 57 percent of government websites provide foreign language translation to non-native readers.
Eighty percent offer at least some portion of their websites in English.
Fourteen percent offer the ability to personalize government websites to a visitor’sarea of interest, while three percent provide PDA accessibility.
E-government offersthe potential to bring citizens closer to their governments. Regardless of the type ofpolitical system that a country has, the public benefits from interactive features thatfacilitate communication between citizens and government.The remainder of this report reviews these findings in greater detail and closes by makingrecommendations for more effective use of digital technology.