To my parents and friends who were always there by my side to guide me and give me the courage that I can

do the best in my life and taught me the difference between the good and the evil, for this be my guide in my life. And to my teachers who are my soul guardians, for they taught me the very best of their knowledge and experiences.

My learning experience with PIA begins with my joining from 08-06-09. It consisted of 6 weeks, spending each week in 6 different departments of PIA. My internship report contains all the information about my work experience with PIA, which was established in 2002 and started its operations in Pakistan. I have covered all my activities performed in the span of 6 weeks in PIA with my learning detail in the organization. The applications of my class room learning as I observed in PIA are discussed with respect to each department. In the end my internship report is accompanied with the SWOT and PEST analysis of PIA. In the end I conclude with some of my dear suggestions to PIA for its betterment and my actions which I could have taken IF I were a manager in PIA.

Pakistan International Airlines (PIA) was formed in 1955. It is the flag carrier airline of Pakistan, based in Karachi. It is the 16th largest airline in Asia, operating scheduled services to 73 destinations throughout Asia, the Middle East, Europe and North America, as well as an extensive domestic network linking 24 destinations. Its main bases are Jinnah International Airport, Karachi, the Allama Iqbal International Airport, Lahore and the Islamabad International Airport, Islamabad/Rawalpindi. The airline also has secondary bases, including Peshawar International Airport, Faisalabad International Airport, Quetta International Airport and Multan International Airport, from which it connects the metropolitan cities with the main bases, the Middle East and the Far East. The airline is owned by the Government of Pakistan (87%) and other shareholders (13%). It has 19,263 employees (at March 2007).

PIA has been divided into the following departments: Human Resource/personnel Finance Marketing Engineering Flight Operations Airport Services Cargo Sales & Services Information technology

PERSONNEL/HR DEPARTMENT
The entire office procedure revolves around the filing system. In the office terminology, it connotes a device for holding papers for reference. All papers are kept in two categories wise, notes and correspondence comprises all communications received and office copies of out going communications. They are arranged chronologically those reaching first, kept at the bottom. All communications are assigned reference No. The material collected for the sake of understanding is given in the appendix of correspondence. The whole set is then placed in a large folder with a folio-sized cardboard. This makes a file all files are registered I the file register.

ENGINEERING DEPARTMENT
This department takes care of planning, base/line maintenance and overhauling of whole of the PIAs fleet. To keep pace with the new technology, it has a special branch named as Development Engineering to meet the future challenges in the sphere of avionics. Following are its further subdivisions:
Planning and Project Division Quality Assurance Division Avionics and overhaul Division Base Maintenance Division Line Maintenance Division
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 Development Engineering Division Power Plant Division Resource Management Division

WHATS HAS AN INTERNEE LEARNT?

As an internee PIAC was a great experience for me which not only provided me an opportunity to observe difference between theory and practice. This experience also broadened my vision and confidence. As an internee I spent good time in learning and was rewarded for my best efforts, learnt to deal with different situations, had experience of organizations working environment which affects an employee performance and attitude towards work, had good time in learning. Confidence, on time decision making, consistency, hard work, team work, seeking success out of dark, innovation, creativity, organizational survival and customer handling techniques are the key learnings out of my job And I would like to say that it will be one of my best skill that would remain with me and help me in the coming life which offer many challenges. The behavior of a government organization is totally different when it comes to profitability and existence. I learnt the deeprooted causes of PIAs financial losses. Its main reason is the government obligations on its flight schedules which are un-profitable
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for the company and the un-necessary government intervention in its ownership and operations. It seems that whatever PIA is earning it is just sufficient for fulfilling the demands of PIAs owners. I would like to highlight this, that my experience with PIA was very memorable and full of learnings, where I found a lot of positive changes in my attitude, learning and behavior