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Table Of Contents

Business service management
Information technology
IT service management
Information Technology Infrastructure Library
Configuration item
Accelops
AccelOps
BMC Software
HP Business Service Management
Tivoli Software
Zyrion Traverse
CA Technologies
Compuware
System administrator
Router
Server (computing)
Network operations center
Service-oriented architecture
Hardware virtualization
Cloud computing
Enterprise portal
Grid computing
Mashup (web application hybrid)
Information technology management
Business process management
Business transaction management
Team Service Management
Business transaction performance
Article Sources and Contributors
Image Sources, Licenses and Contributors
P. 1
Business Service Management: What you Need to Know For IT Operations Management

Business Service Management: What you Need to Know For IT Operations Management

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Published by Emereo Publishing
Business service management (BSM) is a methodology for monitoring and measuring information technology (IT) services from a business perspective; in other words, BSM is a set of management software tools, processes and methods to manage a data center via a business-centered approach. BSM technology tools are designed to help IT organizations view and manage technology infrastructures to better support and maintain the main services they provide to the business. BSM tools are critical enablers for the increasingly popular process that focuses on IT Service Management (ITSM) approach. BSM consists of both structured process and enabling software. The Information Technology Infrastructure Library (ITIL), a set of IT management frameworks and concepts, has recently identified BSM as a best practice for IT infrastructure management and operations.



This book is your ultimate resource for Business Service Management. Here you will find the most up-to-date information, analysis, background and everything you need to know.



In easy to read chapters, with extensive references and links to get you to know all there is to know about Business Service Management right away, covering: Business service management, Information technology, IT service management, Information Technology Infrastructure Library, Configuration item, Accelops, BMC Software, HP Business Service Management, IBM, Tivoli Software, Zyrion Traverse, CA Technologies, Compuware, System administrator, Router, Server (computing), Network operations center, Service-oriented architecture, Hardware virtualization, Cloud computing, Enterprise portal, Grid computing, Mashup (web application hybrid), Information technology management, Business process management, Business transaction management, Business transaction performance, Team Service Management

This book explains in-depth the real drivers and workings of Business Service Management. It reduces the risk of your technology, time and resources investment decisions by enabling you to compare your understanding of Business Service Management with the objectivity of experienced IT professionals.
Business service management (BSM) is a methodology for monitoring and measuring information technology (IT) services from a business perspective; in other words, BSM is a set of management software tools, processes and methods to manage a data center via a business-centered approach. BSM technology tools are designed to help IT organizations view and manage technology infrastructures to better support and maintain the main services they provide to the business. BSM tools are critical enablers for the increasingly popular process that focuses on IT Service Management (ITSM) approach. BSM consists of both structured process and enabling software. The Information Technology Infrastructure Library (ITIL), a set of IT management frameworks and concepts, has recently identified BSM as a best practice for IT infrastructure management and operations.



This book is your ultimate resource for Business Service Management. Here you will find the most up-to-date information, analysis, background and everything you need to know.



In easy to read chapters, with extensive references and links to get you to know all there is to know about Business Service Management right away, covering: Business service management, Information technology, IT service management, Information Technology Infrastructure Library, Configuration item, Accelops, BMC Software, HP Business Service Management, IBM, Tivoli Software, Zyrion Traverse, CA Technologies, Compuware, System administrator, Router, Server (computing), Network operations center, Service-oriented architecture, Hardware virtualization, Cloud computing, Enterprise portal, Grid computing, Mashup (web application hybrid), Information technology management, Business process management, Business transaction management, Business transaction performance, Team Service Management

This book explains in-depth the real drivers and workings of Business Service Management. It reduces the risk of your technology, time and resources investment decisions by enabling you to compare your understanding of Business Service Management with the objectivity of experienced IT professionals.

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Published by: Emereo Publishing on Jul 05, 2011
Copyright:Traditional Copyright: All rights reserved
List Price: $39.95

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04/05/2014

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