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Performance Benchmarking (Presentation BM Anupar Sharma Cesar Yniguez Bench Marking in India)

Performance Benchmarking (Presentation BM Anupar Sharma Cesar Yniguez Bench Marking in India)

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Convention on Water and Wastewater in South East Asia
Sharing our experiences, problems and solutions. (Performance Benchmarking)
Convention on Water and Wastewater in South East Asia
Sharing our experiences, problems and solutions. (Performance Benchmarking)

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Published by: adbwaterforall on Jul 05, 2011
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02/10/2014

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Benchmarking Experiences inIndia and the Philippines
Cesar E. Yñiguez
International Adviser, WSP-World Bank 
 Anupam Sharma
Financial Analyst, WSP-South Asia, World Bank 
Convention on Water and Wastewater in South East Asia
South East Asian Water Utilities Network supported by ADB, US-AEP, DANIDASheraton Hotel, Hanoi, Vietnam7-9 June 2005
The views expressed in this paper are the views of the authors and do not necessarily reflect the views or policies of theAsian Development Bank (ADB), or its Board of Directors, or the governments they represent. ADB does not guaranteethe accuracy of the data included in this paper and accepts no responsibility for any consequences of their use.Terminology used may not necessarily be consistent with ADB official terms.
Presentation Outline
Benchmarking Urban Water Supply& Sanitation in South Asia
Benchmarking of Small TownsWater Supply in the Philippines
Lessons Learned from the 2 WSPProjects
The Way Forward
 
Benchmarking Urban WaterSupply and Sanitation inSouth Asia
The Realities………..
Water Sector in South Asia needs to better itsperformance vis-à-vis international standards
Poor performance spans the entire gamut –
Operating Efficiency 
 –
Quality of Service Provision 
 –
Financial health 
 –
Systems and Processes 
 –
Governance 
AND THE PARADOX……Do we really know the performance levels? NO
 
Some Facts……
Universal absence of reliable measurementreduces these toestimates
Context
Sustained improvement in utility performancekey to improving services
Challenge: Lack of reliable information tomanage sector performance
Need: Measure & monitor performanceregularly; share best practices to improveservices
Benchmarking emerging as an important toolfor performance monitoring and improvement
Key to success: Regular, Sustainable, Usable

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