2010-2011 Assessment | Thayne Center for Service & Learning at Salt Lake Community College | www.slcc.
edu/thaynecenter Empowering Leaders
2010-2011 Assessment | Thayne Center for Service & Learning at Salt Lake Community College | www.slcc.edu/thaynecenter Thayne Center for Service & Learning empowering todays generation of leaders Gail Jessen, Director I imagine youve heard the phrase tomorrows leaders. As someone who directs a center responsible for service- learning and student leadership development, you might think Id use that phrase all the time. To be honest with you, it actually bothers me. I nd it misleading and even unsettling. In the Thayne Center we work with students every day who are out to change the world as we know it. We educate them about systemic inequities in our society and they volunteer their time to engage with these complex issues and contribute positively to our communities. Every time I hear someone talk about tomorrows leaders, I want to pull them aside and politely say, Tomorrow? Have you seen what students are doing today? Right now. Its incredible. Some contend that leadership is an allusive concept, a set of characteristics and skills difcult to quantify; yet many of our assessments this year attempt to do just that. We focused primarily on our SLICE: Student Leaders in Civic Engagement program. As our foundation, we established a vision statement, mission statement, and four learning outcomes. Students self- selected responses to quantitative instruments, the program coordinator completed rubrics, and we gathered qualitative reections written by the students themselves. While many SLICE students demonstrate skillful leadership, others are at the beginning of their journey. However, one outcome is certain: The data shows our students are not leaders in some distant tomorrow. Theyre leaders today. 2010-2011ASSESSMENT 2010-2011 Assessment | Thayne Center for Service & Learning at Salt Lake Community College | www.slcc.edu/thaynecenter Service Council wasnt working for our students. They hated the name, and they let us know it. They wanted active language. Councils seemed like stagnant committees for old people and they wanted nothing to do with that. We listened. In summer 2010, SLICE: Student Leaders in Civic Engagement was reborn. Beyond the name change, we also created a theoretical foundation for the program. SLICE VISION SLICE members work toward a more just and democratic society, seeking an end to the social problems we face. These students become leaders among their SLCC peers, raising awareness and inspiring actions that address community needs. SLICE MISSION Through structured training and guided practice, SLICE members develop the strong leadership skills necessary to bring about social change. These skills empower them to raise awareness, inspire others to become engaged, and become agents of change. SLICE LEARNING OUTCOMES Critical Thinking Skills; Reective Thinking Skills; Collaborative Leadership Skills; and Engagement with the Community. SLICE MENTOR STRUCTURE As explained in our 2009-2010 Assessment, we created a structure where second-year SLICE members mentor their rst-year peers. It was a work in progress and the mentors told us they need more structure and guidance. Thats precisely what we worked to accomplish this year. 2010-2011ASSESSMENT Building a Foundation for Student Leadership vision + mission + student learning outcomes 2010-2011 Assessment | Thayne Center for Service & Learning at Salt Lake Community College | www.slcc.edu/thaynecenter Our rst two student learning outcomes for the SLICE program are critical thinking skills and reective thinking skills. Both are absolutely fundamental to service-learning pedagogy and to the work of our community engagement eld. As professionals in this eld, we sometimes take these skills for granted. We assume its clear as to how theyre built into our programming and practice. However, as weve learned over the years, we must err on the side of complete transparency with students and be as explicit as possible with our intentions. We need to equip them with the language of critical reection and practice these skills with them even as were telling them thats what were doing. Also, there is an inherent paradox in assessing these skills. Our typical quantitative Likert scale pre-test/post-test structure wont tell us what we need to know. Students self- selecting responses that claim they are indeed critical, reective thinkers is problematic. Thus, we moved toward a more qualitative, expansive, and authentic assessment when we adopted the KWL reection model. The K stands for Know, or students understanding of an issue before any interaction with it. The W stands for What, or students description of the literal experience they had with the issue. Finally, the L stands for Learned, in which students articulate the knowledge and/or skills they gained through their interaction with the issue. 2010-2011ASSESSMENT Critical + Reflective Thinking Skills qualitative assessment of SLICE student writings 2010-2011 Assessment | Thayne Center for Service & Learning at Salt Lake Community College | www.slcc.edu/thaynecenter Before, during, and after every service experience, community partner tour, guest speaker, training event, peer presentation, etc. SLICE students lled out a KWL Chart under the guidance of the program coordinator, Linnie Spor. In her own reection on the past year, Linnie wrote that students became more engaged by using the KWL chart. The chart developed their cognitive skills and SLICE members were eventually able to think critically about the issues. Over the course of the year, we collected 99 completed KWL charts. We read each and every submission, coding the students language for demonstrated growth in critical thought, reective capabilities, knowledge about complex issues, disposition toward social justice and democratic ideals, and more. As one example of the growth we witnessed, take Jamie (name changed to protect anonymity) and her interaction with the issue of domestic violence. Before SLICE members participated in a multi-day YWCA workshop, Jamie wrote she knew nothing about the organization or the issues it addresses. She wrote: What is the YWCA? Are there different types of violence? How can it be controlled? How can we help? After the workshop, Jamie demonstrated knowledge of the number of YWCAs in the country, the mission of the organization, when it was established and why that time was historically signicant for women, and statistics about different types of violence addressed by the YWCA in Salt Lake City. Beyond these facts, Jamie demonstrated critical thinking skills when she reected: Shelters help women stabilize their whole life because healthy relationships are skill based. Even beyond that outcome, Jamie achieved our programmatic vision that students strive for a more just and democratic society. She wrote that people need more than just their basic needs met. She came to understand her rights and responsibilities in a democratic society when she wrote that controlling violence is an issue for men and women. All this growth came from only one experience with one community partner organization. Jamie went on to complete 12 KWL charts, addressing issues ranging from recycling to community gardens, hunger and food insecurity to animal rights, modern day slavery to lobbying elected ofcials. Visit this link to watch SLICE student Sam Ortiz explain the KWL chart he completed for our trip to the Salt Lake Valley Landll. http://bit.ly/jeIt2O
Not every SLICE experience was life
changing, nor were they intended to be. More to the point is that the process of reecting and thinking critically about complex issues, as opposed to simply listening to a guest speaker and leaving, became systemic to the SLICE program. Our coded data set demonstrates that students across the board grew not only in their statistical knowledge of issues, but in their ability to engage with these issues in a dynamic, intellectually exible way. Beyond the microcosm of this program, students learned an incredibly valuable skill they will carry throughout their life. In a meta reection about the process of KWL Charts, Linnie realized that, while powerful, the structure was not as concise as it could be. Taking the well-known service-learning reection model of What? So What? Now What? Linnie plans to merge the two models into a revamped hybrid for the 2011-2012 SLICE cohort. The reection worksheets will still be used before, during, and after every experience, but will now give students a stronger framework for critically reecting on why these issues matter. More importantly, the Now What? prompt reinforces to students that they have the power to take action and change our world as we know it. Critical + Reflective Thinking Skills qualitative assessment of SLICE student writings 2010-2011 Assessment | Thayne Center for Service & Learning at Salt Lake Community College | www.slcc.edu/thaynecenter The peer mentoring structure was a new addition to the SLICE program last year. In our second year of learning how to best implement this model, we created learning outcomes specic to the mentor students. The mentor outcomes build on the SLICE learning outcomes, then address the skills needed to effectively manage and lead others. MENTOR LEARNING OUTCOMES Model Collaborative Leadership; Critical Reection Skills; Conict Management; Giving Constructive Feedback; Receiving Constructive Feedback. The same paradox that exists when assessing the critical and reective thinking skills of SLICE members is inherent in asking student leaders if theyre leaders. Self- selected responses to pre- and post-tests wouldnt give us an accurate, objective evaluation. In fall semester, Student Voice posted an entry about rubrics on their assessment blog, announcing they planned to dabble in models and pilot programs implementing this type of assessment practice. Seeing this as a potential solution to our paradox, by spring semester we had read a number of blog posts, attended a handful of webinars, and contacted Student Voice with our tentative rubric-based assessment plan. Its been a learning process, both for us and for Student Voice; but it has also been the most substantial and signicant assessment of student leadership skills the Thayne Center has conducted to date. 2010-2011ASSESSMENT Becoming Leaders Among Their Peers a rubric-based assessment of SLICE Mentors 2010-2011 Assessment | Thayne Center for Service & Learning at Salt Lake Community College | www.slcc.edu/thaynecenter As an example, half the data set for one of the ve mentor learning outcomes is displayed below. We had four mentors participate in four one-on-one evaluation meetings with the program coordinator over the course of spring semester. In those meetings, the coordinator presented each of the ve learning outcomes to the student, asking them to discuss their comfort level and give examples demonstrating their skill, or their need for improvement, in each of the outcomes. The coordinator also gave constructive feedback as to how the student could improve their performance. After the meeting, the coordinator entered the students level of skill in Student Voice, along with the second half of the data set: comments and notes about the meeting. The rubric for each of the ve learning outcomes is divided into four skill levels: Beginner, Developing, Accomplished, and Advanced. Each response indicates one of the four meetings between the mentor and the program coordinator. Take for example Mentor #2. In each of the four meetings, she/he progressed steadily through each of the four levels, achieving an advanced level of skill. Though the assessment is only intended to compare each mentor to themselves, youll notice the contrast with Mentor #1, who scored at the Beginner level for half the semester, then progressed to Developing, and ranked at the Accomplished level by her/his last meeting of the semester. Interestingly, the data and rankings end up mirroring the length of time students spent in the program. Mentor #2 has been in the SLICE program three years, two of those as a mentor. Mentor #4 has been in the SLICE program two years, one as a mentor. Whereas #1 and #3 were allowed to be mentors in their rst year of the program because of unanticipated turnover and transfer of existing mentors. Students #1 and #3 were only mentors for one semester and the difference in skill level is clear. This nding illustrates that students do, over time, learn and progress. This reinforces our decision to create targeted curriculum and intentional programming around learning outcomes. We are also able to run a report on each mentor individually, highlighting their strengths, challenges, and progress. This allows the program coordinator to customize the content of one-on-one meetings with these student leaders. For example, Mentor #2 had a team member in crisis throughout spring semester. Her/his rst ranking in the learning outcome of Conict Management was Developing. As she/he took on an intensive mentor role, helping her/his team member resolve complex life situations, she/he ranked solidly as Accomplished for the remainder of the semester. The program coordinator was able to focus on this specic skill set and help Becoming Leaders Among Their Peers a rubric-based assessment of SLICE Mentors the student succeed as an effective mentor. The mentor and the student in crisis remain in contact as close friends to this day. On a larger scale, comparing all four mentors across all ve learning outcomes tells us that giving and receiving constructive feedback is the most signicant challenge for students. The program coordinator is now working to reconstruct trainings and the mentor handbook. This summer the program coordinator also attended a conference in Washington focusing specically on best practices of student peer mentoring programs in higher education. 2010-2011 Assessment | Thayne Center for Service & Learning at Salt Lake Community College | www.slcc.edu/thaynecenter America Reads Community Work-study assessing our tutors impact on literacy skills In 1993 America Reads was established as a national literacy tutoring program. Across the country for nearly 20 years now, college students have been placed in local Title I elementary schools and serve as reading tutors to high-risk K-6 students. To date, the Thayne Centers America Reads program is the only community- based option through which SLCC students can earn their federal work-study nancial aid award. As an institution, we are required by the federal government to pay out 7% of all work-study funds to students placed in the community at nonprot organizations or public schools. In scal year 2010, our program tripled that goal, reaching an impressive 21%. In 2010-2011, 58 SLCC students worked 11,341 hours as literacy tutors, earning $116,654 in federal nancial aid. The economic contribution to our community, and to our partner elementary schools, was $242,244 (calculated annually by Independent Sector). The vision of the America Reads program is to hire enough qualied tutors to meet the literacy needs of our community partner elementary schools. The mission statement of the program claims we provide an enriching learning opportunity for both SLCC students and elementary school students. This year our assessment of the America Reads program focused primarily on the learning experiences of the elementary school students we tutor. We say our vision is to meet literacy needs and we claim to provide an enriching learning experience -- so did we? 2010-2011ASSESSMENT 2010-2011 Assessment | Thayne Center for Service & Learning at Salt Lake Community College | www.slcc.edu/thaynecenter Our initial plan was to partner with Westvale Elementary School and track the progress of students in their STAR reading program. However, when the school districts split, Westvale was moved into the Jordan School District and funding for their program was redistributed. Our students went from having one point of contact to having four different program coordinators over the course of six months. As a result of the confusion, the number of SLCC work-study students at Westvale dropped from 20 to ve by the end of the year. It is an understood peril of partnering with K-12 institutions, but we do regret that it was not a stronger year for our work at Westvale. In contrast, SLCC students worked consistently throughout the year to tutor 60 elementary school students at Nibley Park and 13 at Whittier. We were able to isolate testing data for the children our SLCC tutors worked with. We assessed the level at which these students entered the reading tutoring program in fall 2010 and the level they reached by the end of spring semester 2011. The data does in fact show that we are improving the literacy skills of the students we tutor. Beyond that, data from qualitative exit interviews demonstrates inspiring growth in our own students that served as mentors. At Nibley Park Elementary School we tutored 60 children. The average number of levels by which their literacy skills increased is 7.56 out of a possible 18 (books leveled A-R). When we remove six outliers (students who advanced upwards of 6, 8, and 13 levels), we are left with 54 children who advanced anywhere from 1-4 levels in one academic year. When averaged for the remaining 54 children, we increased literacy skills, on average, by 1.69 levels in one year. One of our work-study tutors at Nibley Park, a person the reading coordinator identies as the backbone of the program, continued tutoring even after her federal award ran out. Volunteering her own time with no nancial compensation, she worked to train other tutors and, by the end of the year, the reading coordinator relied on her as a valuable program assistant. This might seem like a simple story, but take into account all that we know of the nancial hardships of our students, particularly those in a need-based program such as work- study. Also take into account the data were aware of on engagement and retention. Not only did this student remain engaged with her tutoring job after she was paid to do so, she also remained in school and successfully completed her coursework at SLCC. At Whittier Elementary School we tutored 13 children in the Early Steps program. Eleven out of the 13 began the year at a level zero, one, or two. By the end of spring semester, the school reported an average increase of 6.62 levels of literacy skill. Three out of the 13 children advanced as many as nine, 10, even 12 levels in a single year. It is worth noting that the structure of Whittiers Early Steps program is one of the strongest of all our partnerships. It is also worth noting that the Early Steps program is coordinated by an SLCC graduate who was herself an America Reads work-study tutor, AmeriCorps member, and Civically Engaged Scholar. She knows the program intimately and understands how to work with both Whittier students and SLCC work-study students. Another exciting example of longitudinal impact is the SLCC tutor who once attended Whittier as an elementary school student herself. This student came to our fall 2010 orientation pregnant with her second child, worked at Whittier until the day she gave birth, came right back, and kept tutoring throughout both fall and spring semesters. In fact, years ago, this tutors mother was an SLCC student who earned her work-study award tutoring at Whittier. When we talk about high-impact programs, experiences that retain students and set them up for success, America Reads is central to that conversation. Take the student who lost his work-study award in spring semester due to low cumulative GPA. He said had he been engaged as an America Reads tutor from the beginning of his time at SLCC, this low GPA would have been avoided. He said his grades went up as he tutored and he wished he had more time in the program. On his last day at Whittier, he told the children that reading with them was the best job hes ever had. America Reads Community Work-study assessing our tutors impact on literacy skills 2010-2011 Assessment | Thayne Center for Service & Learning at Salt Lake Community College | www.slcc.edu/thaynecenter Our service-learning program was without a full-time coordinator throughout 2009-2010. As acknowledged in last years assessment report, it was challenging to do more than maintain the basic program structure. This year the Thayne Center welcomed our newest staff member, Lisa Walz, and began the work of revitalizing this complex program. One relationship absolutely critical to the success of this program is the partnership weve developed with the SLCC Faculty Teaching & Learning Center. Their grassroots infrastructure and emphasis on innovative pedagogies make the FTLC a perfect partner for our service- learning initiatives. In one year alone weve collaborated on Service-Learning 101 workshops for FTLC 1000 course participants, the Service-Learning Grant & Designation program, including a new series of workshops centered around the Request for Proposals, a revamped Service-Learning 1000 course designed as an online training tool for faculty interested in service-learning, a presentation at the 2011 Student Services Summer Conference, and a series of Teaching Circle and Teaching Squares set to launch in fall 2011. Our assessment this year focused on course evaluation data from newly-designated sections, and a pilot initiative designed for faculty to self- report the community partnerships formed and the hours served by students in their service-learning courses. 2010-2011ASSESSMENT Service-Learning Program revitalizing + growing + innovating 2010-2011 Assessment | Thayne Center for Service & Learning at Salt Lake Community College | www.slcc.edu/thaynecenter Service-Learning Grant & Designation Program A new addition to this program originally established in partnership with the Faculty Senate Curriculum Committee in 2004, is the SL 101 + Course Designation workshop series. This initiative is intended to not only increase the quality of proposals received, but also to assist faculty with their ideas in a collaborative, peer- mentored setting. The workshop covers the basics of service-learning pedagogy while also moving faculty through the request for proposals. Questions are answered and ideas are shared while paper work is made less intimidating and tedious. In fall semester there were 5 attendees and spring semester workshops had 12 attendees. One faculty member followed through with a successful application, and many said they intended to submit in the upcoming fall 2011 designation round. We will continue to track the effectiveness of this new initiative. As for newly designated courses taught in 2010-2011, we welcomed three new faculty members into our growing network of practitioners: EDU 2011 - Lois Oestreich ENGL 990 - Jason Roberts COMM 2150 - Tamra Phillips Course evaluation data show that 37.5% of students enrolled in these sections volunteered in their community prior to this service-learning experience, whereas 68.8% of students indicated they would remain engaged with the community after the course, an increase of 31.3%. A high 87.5% of students felt they contributed a needed service to the community, and 100% of community partners agreed or strongly agreed that service-learners enhanced the capacity of their organization. A near-perfect 93.8% of students felt their section was an effective service-learning class. An area for improvement includes solidifying the connection between service work and course learning objectives. Only 68% of students agreed or strongly agreed that learning outcomes were tied to service. While this is certainly not a failure, it is a lower percentage than we want to see. Fixing this issue relies not only on faculty members communicating the connection more clearly to students, but also on the Thayne Center doing a better job of mentoring and training new faculty as to why this is critical. Another area for improvement, and unfortunately one that is an on-going issue semester to semester, is the communication between faculty members and community partners. Only 50% of community partners said they saw the syllabus and understood where they t within the larger context of the course. This reciprocity is fundamental to the pedagogy and is something both beginning and experienced practitioners must remember. Pilot SL Tracking & Reporting Every semester since fall 2004 the Thayne Center has combed through Banner looking up the CRNs of designated classes, calculating enrollment gures, factoring the number of service hours based on known course requirements, etc. It is this complicated process that calculates the annual impact of service- learning courses. In 2010-2011, for example, 5,558 students enrolled in 249 service-learning classes. These students, 25% of SLCCs FTE, served 66,190 hours in our community. This is impressive data and we will continue to track and record it in any way possible; however, the ideal situation is that designated service-learning faculty members submit reports to us detailing the number of students, service hours, and names of community partner organizations. We used Student Voice to gather this data to disappointing results. Only 12 classes reported data in fall semester and 16 classes in spring semester. We will continue to rene this process. Reections + Future Plans This spring we hosted the 1st Annual Student Service-Learning Showcase. Inspired by the English Department Service-Learning Reception in December 2010, we put out a call to all designated courses, inviting students to submit a proposal to present their work. Nearly 30 students participated and presented on issues as diverse as honey bee colony collapse to Pacic Islander cultural outreach and community programming. The next showcase is scheduled for 12/09/2011. Service-Learning Program revitalizing + growing + innovating 2010-2011 Assessment | Thayne Center for Service & Learning at Salt Lake Community College | www.slcc.edu/thaynecenter In our 2009-2010 assessment report, we presented data from our 2010 Community Partner Needs Assessment survey. We reviewed many comments that were difcult to read, such as: I feel like the community college does not support service- learning the way the U of U or Westminster does. A high 81% of nonprots responding to the survey strongly agreed that their partnership with the Thayne Center could be strengthened. While we were keenly aware of this issue prior to the needs assessment survey, having the data in front of us has had a major impact on our work. One specic critique that surfaced repeatedly was that potential partners were simply directed to our Exchange database website to register their organization; whereas a representative from the U of U came out to see us. In order to respond to this oversight and the need for more substantive contact, two AmeriCorps VISTAs spent the better part of 2010-2011 conducting site visits and tours of nonprot organizations all over the valley. Our VISTAs visited 44 organizations out of the 235 registered in our database. This rate of return speaks to the time and the skill necessary to form true reciprocal partnerships. Thirty-six nonprots have now signed a formal Community Partnership Agreement with our center. We continue to run not only our own social media campaign, but we also promote our community partners. Most notably, you can view the YouTube videos and blogs we created after site visits here: http://bit.ly/jRf32I and review all current volunteer opportunities here: http://bit.ly/mzuszX The ultimate goal was to secure funding for a full-time Community Partnerships Coordinator who will continue this critical work. We were successful in our request to the Student Fee board and plan to hire someone this summer. 2010-2011ASSESSMENT Community Partnerships + Outreach our effort to deepen existing partnerships 2010-2011 Assessment | Thayne Center for Serviice & Learning at Salt Lake Community College | www.slcc.edu/thaynecenter
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