Sridhar Yeldandi

9573003590; sridhar.cse50@gmail.com HNo#18-3-463/1/30, Shivaji Nagar, Rajanna Bowli, O/S Aliyabad, Hyderabad.

ITIL PROCESS MANAGEMENT PROFESSIONAL - ITSM

Seeking challenging assignments across the domain of Information Technology

PROFILE

Assiduous, proactive & achievement-oriented professional, offering over 3.5Years of rich exposure across Information Technology Service Management. Dexterous in implementing best practices of ITIL including Change Management, Problem Management, Release Management, Risk Management, Business Continuity/Disaster Recovery etc. Successfully completed ITIL V2/V3 Foundation Certification. Excellent planner with proven abilities in accelerating growth, generating customer loyalty levels while serving institutions and corporate sectors effectively.

CORE COMPETENCIES
Change Management Problem Management Release Management Disaster Management Quality Audits Service Level Management Software Testing Continuous Business Need Recruitment Risk Management Corporate Audits Cirats Issues & Apars Management GSD331 & ITCS 104 Integrated Supply Chain Post Implementation Review Global Delivery Framework

PROFESSIONAL EXPERIENCE UNISYS INDIA PRIVATE LIMITED, HYDERABAD since Aug 2010.

Identifying trends and potential problem sources & Identifying Incidents requiring a Problem Request. Ensure that the Problems for which he/she is responsible progress through the Problem Management process in a timely and prioritized fashion. Ensure that the information entered in the Problem investigations and known errors that they manage is accurate and complete. Verifying solutions and closes the known errors and problem investigations that they manage. Accountable for the resolution of the Problem Request. Assist with handling of major incidents and identification of Root Cause. Understand Unisys and Client infrastructure policies and to stay Customer Focus. Enforce compliance of the Problem Management policy with Support Staff. Make recommendations for improving the process, procedures and Problem Management application.

IBM INDIA PRIVATE LIMITED, BANGALORE since Dec 2007 to Jul 2010.
Ensure standardized methods and procedures are used for efficient and prompt handling of all changes to controlled IT infrastructure, in order to minimize the number and impact of any related incidents upon service Facilitate efficient and prompt handling of all changes, and maintain the proper balance between the need for change and the potential detrimental impact of changes

 Manage change process involving Hardware, Communications equipment and software, System software and all documentation and procedures associated with the running, support and maintenance of live systems Accountable for Filtering changes, Managing changes and the change process, Chairing the CAB and the CAB/Emergency committee, Reviewing and closing of Requests for Change RFCs and Management reporting and providing management information Ensure all changes are assessed, approved, implemented and reviewed in a controlled manner Develop and regularly report performance against key metrics for support teams Proactive & Reactive Problem management, resolving high priority & severity problems permanently Carry out PIR activity to ensure successful completion of change Plan and coordinate for weekly CAB meeting to discuss all CR raised for the week Coordinate with Service Manager/Service Leads and forward Response and Resolution SLA reports for account Determine training needs, identifying training gaps & conducting programs to enhance operational efficiency of the functional teams Maintain timely MIS & database reflecting the trends & developments of complete operations for strategic review to enhance efficiency preparing and furnishing monthly and quarterly service reports to the customer

EDUCATIONAL CREDENTIALS
2001 2005 - Bachelors of Technology Computer Science Engineering Joginapally Bhaskar Rao Eng. College. 1998 2000 - Board of Intermediate MPC Narayana Junior College, HYD. 1997 1998 - SSC Board Examination Sacred Heart High School, HYD.

Date of Birth: 14th Sep 1984 References: Available on Request Language Proficiency: English, Telugu and Hindi