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Table Of Contents

Chapter 1
Getting started with BCM
About this guide
Purpose
Audience
Acronyms
Organization
About BCM
BCM key hardware elements
Symbols and conventions used in this guide
Related publications
How to get Help
Getting Help from the Nortel Web site
Getting Help over the telephone from a Nortel Solutions Center
Getting Help through a Nortel distributor or reseller
Chapter 2
Welcome panel
Chapter 3
System Software
Setting Date and Time
Setting clock control to local system
Chapter 4
System schedule settings and services scheduling
Configuring schedule names and timers
Figure 5 Schedule names and timers
BCM feature codes
Button programming features
Chapter 6
DN records parameters
Main panel tabs: common fields
Line Access tab
•“Line Access - Properties tab” on page 46
Line Access - Properties tab
•“Capabilities and Preferences - Capabilities tab” on page 54
•“Capabilities and Preferences - Preferences tab” on page 58
Capabilities and Preferences - Properties tab
Figure 12 Capabilities and Preferences - Properties tab
Capabilities and Preferences - Capabilities tab
Capabilities and Preferences - SWCA Call Group tab
Capabilities and Preferences - Preferences tab
Capabilities and Preferences - Button Programming table
Figure 16 Capabilities and Preferences - Button Programming Table
Capabilities and Preferences - Button Programming tab
Capabilities and Preferences - User Speed Dial tab
Figure 18 Capabilities and Preferences - User Speed Dial tab
Capabilities and Preferences - ATA Settings tab
Capabilities and Preferences - IP Terminal Details tab
Figure 20 Capabilities and Preferences - IP Terminal Details panel
Table 19 Capabilities and Preferences - IP Terminal Details
Restrictions main tab
•Restrictions - Properties
Restrictions - Properties
Restrictions - Set Restrictions tab
Restrictions - Line/Set Restrictions tab
Chapter 7
Common procedures: copying and renumbering DNs
Copying settings to other DNs
To copy telephone configurations
•“Copying settings to other DNs” on page 71
Renumbering DNs
To change telephone DNs
Chapter 8
Global telephony settings
Feature Settings
Feature Settings panel
Delayed ring transfer Off
Answer DN answer key levels
Timers
Advanced Feature Settings
•System Wide Call Appearances Control
System Wide Call Appearances Control
Auto-associate SWCA key to call
Include I/C calls when auto-associating
Invoke SWCA parking by Hold
Include I/C calls when invoking by Hold
ONN Blocking (North American systems)
Silent Monitor
Reset logs
Chapter 9
Telephony system and device programming
Chapter 10
Configuring system speed dial numbers
System Speed Dial panel
Chapter 11
DMC Feature List
Arranging the DMC Feature list using Element Manager
To arrange the DMC Feature list using Element Manager
Chapter 12
Setting up central answering positions
Configuring CAP assignments (eCAPs)
To create CAP stations
Programming CAP/KIM buttons
To program module buttons
Managing lines on a KIM
Chapter 13
Creating ring groups
Ring Groups - Members
Ring Groups - Line Settings tab
Chapter 14
Configuring Hunt Groups
Hunt Group members and lines
Chapter 15
Monitoring Hunt Groups
Monitoring external hunt group calls
To use a silent monitor
Chapter 16
Configuring Hospitality services
Hospitality - General
“Hospitality - General” on page 111
Hospitality - Rooms
Setting up your hospitality system
To set up hospitality service
To set up call restrictions
To set up wake-up services
To assign a room to a telephone
To delete a room assignment from a telephone
Chapter 17
Configuring analog telephones and devices
Configuring an analog telephone
Assigning a pause for external dialing for data devices
To assign a pause for external dialing
Chapter 18
Configuring telephones: Digital telephones
Using the DN panels
System DNs - Line Access tab
References: “Job aid: Notes about assigning lines to telephones” on page 123
To assign a line to a telephone
Job aid: Notes about assigning lines to telephones
Line Assignment and Line Pools
To add line assignments
Job aid: Answer DN notes
Configuring Capabilities and Preferences
To configure capabilities and preferences
Job aid: Assigning intercom (I/C) buttons (keys)
Configuring telephone capabilities
To configure telephone capabilities
Job aid: Line redirection notes
Configuring Preferences
To configure preferences for a telephone
Job aid: Call log notes
Telephone memory button programming
• “Job aid: Notes about button programming” on page 133
To program telephone buttons
Job aid: Notes about button programming
User speed dials
To program user speed dials
Next step: “Outgoing call restrictions” on page 134
Outgoing call restrictions
To program outgoing call restrictions
Set restrictions
To set restrictions
Line/Set restrictions
To set line/set restrictions
Chapter 19
Configuring telephones: IP telephones
Configuring an IP telephone
PVQM - Proactive Voice Quality Monitoring
Chapter 20
Global VoIP features
IP feature list
To use the Services button to access features
IP telephone feature display labels
To define a key label
Hot desking IP telephone configurations
Using the Hot desking feature
Setting up a password and allowing Hot desking
To set up a password and allow Hot desking
To reset the Hot Desking password field for a specific IP telephone
Using the Hot desking feature to divert an IP telephone configuration
To use the Hot desking feature to divert an IP telephone configuration
To cancel Hot desking
Configuring a new time zone on a remote IP telephone
To configure a new time zone on a remote IP telephone
Download firmware to a Nortel IP telephone
To force a firmware download to a Nortel IP telephone
Chapter 21
Default memory button programming for telephones
•“Rules of default button assignment” on page 151
Rules of default button assignment
7316E digital phone button defaults
7316E digital phone upper button defaults
7316 digital phone button defaults
7208 digital phone button defaults
Table 47 7208 digital phone button defaults
7100 digital phone button defaults
7000 digital phone button defaults
Table 48 7000 digital phone button defaults
7406 digital phone button defaults
IP telephone button defaults
IP telephone 2004 and 2050 Software Phone button defaults
Table 49 7406 digital phone button defaults
IP telephone 2007 button defaults
IP audio conference phone 2033 button defaults
IP Phone 1120E and IP Phone 1140E
To enable Bluetooth® on an IP Phone 1140E
WLAN handset 2210/2211/2212 button defaults
WLAN handset display
•“Status area” on page 175
Status area
Information area
Feature options area
DMC Portables (413X/414X) (Europe only)
Chapter 22
Programming telephone sets: Desktop Assistant portfolio
Introduction to Desktop Assistant Pro — Administrator Edition
Desktop Assistant Pro — Administrator Edition main window
Menu bar commands
•“File menu”
Button programming
Button labeling
To label a button
Chapter 23
Telephony features
•Features to set up telephone set features
Features to set up telephone set features
Moving line buttons
To move line buttons
Receiver volume
Programming distinctive ringing
Ring volume
Auxiliary ringer
Chapter 24
Feature configuration: Answering calls
•“Answering calls directed to your telephone”
Answering calls directed to your telephone
Configuring handsfree and handsfree answerback
To configure handsfree and handsfree answerback
Answering calls not directed to your telephone
•“Call Queuing”
•“Directed Pickup”
Call Queuing
Directed Pickup
Pickup Group
To add a telephone to a pickup group
To allow trunk answer
To block user access
Answer DNs
To assign an Answer DN
Configuring privacy
•“Do Not Disturb”
•“DND on Busy”
Do Not Disturb
DND on Busy
Programming a telephone for DND on Busy
To program a telephone for DND on Busy
Turn Privacy on or off
To program privacy on a line
To automatically enable privacy on a line
Intrusion controls
To set intrusion controls
Holding calls
•“Using Hold”
Using Hold
Hold automatically (autohold)
To program full autohold on a line
To program auto hold on a telephone
Hold a call exclusively
To program Exclusive Hold
Parking or transferring calls
Transfer (answered) calls
To use the transfer feature
Transfer (unanswered) calls
To transfer unanswered calls
Line redirection
To redirect lines from the system
To allow redirect
To set a redirect tone
To redirect lines at the telephone
Call forward (unanswered) calls
Programming call forward on the system
To program call forward on the system
Call Forward and voice mail
To use Call Forward at the telephone
Camp-on
To use Camp-on
Call Park
To park a call
To retrieve a parked call
Callback
Sharing calls by parking on SWCA buttons
To configure the SWCA system controls
Call information
Call display information
To allow call display
Call duration timer
Time and date display
Malicious Caller ID (MCID)
Call log
Setting call log space for the system
To reset call log space
LogIt
Chapter 25
Feature configuration: Making calls
•“Blocking user access to feature programming” on page 215
•“Protecting outgoing call privacy” on page 215
Blocking user access to feature programming
To block user access to feature programming
Protecting outgoing call privacy
Managing a busy signal on an internal call
•“Priority Call” on page 216
•“Ring Again” on page 216
Priority Call
Allowing a telephone to make priority calls
To allow a telephone to make priority calls
Ring Again
Other ways of communicating with internal users
Leaving a message
Paging
Configuring system settings for page
To configure system settings for page
Configuring telephone settings for page
To configure telephone settings for page
To make a page announcement
Making announcements to individuals (Voice Call)
To make a voice announcement
Create a conference call
To set up a 3-party conference call
To set up an Ad-hoc multiparty conference call
Dialing shortcuts
•“Last Number Redial” on page 222
Last Number Redial
Saved Number Redial
To allow last number redial
Autodial
Speed dialing
To program speed dials in the DN record
To program user speed dials at the telephone
Programming memory buttons
To view the feature that is currently assigned to a button
To configure memory buttons for features
To erase a memory button
To store more than one number or code on one button
Wait for dial tone
Chapter 26
Using telephones for special features
Special feature telephones
Supervisor telephone for silent monitoring
Hospitality services telephones
Setting up a central answering position
Prime line
Direct dial telephone
Creating an enhanced CAP station
Hunt groups
Ringing groups
Chapter 27
Display prompts and messages
•Common display prompts
Common display prompts
Viewing active services
Call log prompts
Report and record alarm codes
Chapter 28
About System-Wide Call Appearance (SWCA) keys
To add SWCA keys to your telephone
Managing calls using SWCA keys
To receive a call and assign it to a SWCA key
To retrieve a call from a SWCA key
Other features that affect how you use SWCA
To conference a call parked on a SWCA key
Chapter 29
Market profile attributes
•“Media bay module availability” on page 257
Media bay module availability
FEM MBM–Norstar trunk cartridge combinations
Time zones and language information
Time and date format based on language
Core parameters for market profiles
Global analog trunk parameters
GASM8 parameters
page 277)
ISDN line services
Analog and digital trunk types
Chapter 30
Configuring the music source
Selecting the music source
To select the music source
Configuring Music Manager
•“Opening the Music Manager Administration application”
Opening the Music Manager Administration application
To open the Music Manager Administration application
Loading music onto the BCM
To load music onto the BCM
Deleting music from BCM
To delete an audio file from BCM
Adding music to the Play List
To add a sound file to the Play List
Removing music from the Play List
To remove a sound file from the Play List
Using the BcmAmp Player
To access the BcmAmp Player
Configuring a Network Device to be the IP Music Source
To configure a Network Device to be the IP Music source
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Published by: Edwin Sanchez on Jul 12, 2011
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