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Table Of Contents

Evolution of Quality Management
Quality -Definitions
Some History of Quality: Pre WWII
Benefits of Quality
Effects of poor Quality
The 9 Dimensions of Quality
Market Changes
The TQM Organization
The Deming Philosophy
TQM implementation
Quality Council
Quality statements
Strategic Planning
Quality Cost Programme
Quality Costs
Quality Costs compared
Customer types
Customer/supplier chain
Basic Quality Tools
Service Quality
Service quality
Continuous Process Improvement
Juran¶s Trilogy
Four Improvement Strategies
Six sigma method
Obstacles to Implementing TQM
Criticisms of TQM
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Published by: Annant Singh Raunkali on Jul 12, 2011
Copyright:Attribution Non-commercial


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