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La Z Boy Unemployment Discrimination in Monroe, MI Career Purgatory

La Z Boy Unemployment Discrimination in Monroe, MI Career Purgatory

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La Z Boy discriminating against long term unemployed workers in hiring. www.Careerpurgatory.com
La Z Boy discriminating against long term unemployed workers in hiring. www.Careerpurgatory.com

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Published by: careerpurgatory on Jul 13, 2011
Copyright:Attribution Non-commercial

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07/13/2011

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Posted:Type:Experience:Functions:Industries:Compensation:Job ID:
Field Service & Repair Manager 
La-Z-Boy
- Monroe, MI (Greater Detroit Area)
Job Description
La-Z-Boy is seeking a
Field Service & Repair Manager 
to manage the field technician repair force.
Responsibilities:
Manage day to day activities of the field service repair force to successfully achieve resultsManage day to day relationships with third party service providersEnsure the field service force is delivering consistent, strong customer satisfaction that is aligned with the corporate strategy, including technical andsoft-skillsHire, train, observe, monitor, and coach in-home service techniciansEnsure adequate training schedules for service techniciansEnsure service parts are available to repair technicians, timely and cost-effectivelyEffectively manage in-home repair and customer satisfactionDevelop partnerships with RDCs, Plants, Field and Corporate entities to improve in-home customer experienceProvide input to develop and implement field service protocols, tools and performance metricsUtilize Field Service budget including inputs for forecasting and analysisUtilize reports and analyses to ensure successful achievement of Field Service goalsHandle escalated and executive customer calls as requiredEnsure adequate staffing available for in-home repair callsMonitor service technicians performance routinelyAble to travel up to 80%Other duties as assigned 
Qualifications:
High School Diploma required; Bachelor’s Degree desirableThree to five years experience managing a field service organizationAnalytical experience in field serviceStrong verbal and written communications
Desired Skills & Experience
3-5 years experience managing a field service team5-10 years relatable experience OR Bachelor’s DegreeMust have previously worked as a Field TechnicianHigh School diploma required, Bachelor’s Degree desirableNo more than 3 jobs in past 5 years, employed within the year (still leave somewhat open)Needs to be comfortable traveling 80% of the time
Company Description
Things have really evolved since La-Z-Boy first introduced the recliner in 1928. Over the subsequent decades, our product line has grown to include a myriad of pieces and styles, and our brand name has become highly recognized across the country and around the globe. But throughout our history, one fact hasremained constant: The La-Z-Boy brand name is synonymous with comfort and quality.We're proud to have several wonderful companies as part of our corporate family.
Additional Information
July 5, 2011Full-timeNot ApplicableManagement, Quality AssuranceApparel & Fashion, Consumer Goods, Consumer Services, Furniture$50,000 to $65,0001742334
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Field Service & Repair Manager at La-Z-Boy in Monroe, MI - Job | LinkedInhttp://www.linkedin.com/jobs?viewJob=&jobId=1742334&trk=jobs_sj...1 of 27/13/2011 4:24 PM

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