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Table Of Contents

1.1. Latar Belakang Masalah
10 Besar Pangsa Aset
Perbankan Indonesia
1.2 Rumusan Masalah
2.1 Konsep Tentang Kualitas Pelayanan
2.2 Pengaruh Sistem Kontrol Terhadap Kualitas Pelayanan
2.4 Pengaruh Kepemimpinan terhadap Kualitas Pelayanan
2.4 Pengaruh Kepuasan Kerja Terhadap Kualitas Pelayanan
2.5 Pengaruh Kualitas Pelayanan Terhadap Kepuasan Pelanggan
Kualitas
Frekuensi
Komunikasi
Kepuasan
Gambar 2.1
Kerangka Pemikiran Teoritis
Strategi peningkatan Kualitas Pelayanan Perbankan dalam Rangka
H2
H4
Gambar 2.2
Variable Sistem kontrol
2.8.2 Variabel Frekuensi Komunikasi
Kontrol
Gambar 2.3
Variable Frekuensi Komunikasi
Gambar 2.4
Gambar 2.5
Variable Kepuasan Kerja
2.8.5 Variabel Kualitas Pelayanan
kerja
Gambar 2.6
Variable Kualitas Pelayanan
Pelayanan
2.9.5 Variabel Kepuasan Pelanggan
Variable Kepuasan Pelanggan
3.1.1. Jenis Data
Jabatan Responden Jumlah
Total
Kantor
Cabang
Mandiri
3.4. Teknik Analisis
2. Pengembangan Diagram Alur (Path Diagram)
1. Konstruk Eksogen (Exogenous constructs). Konstruk eksogen dikenal
2. Konstruk Endogen (Endogenous constructs). Konstruk endogen adalah
Gambar 3.1
1. Persamaan-persamaan struktural (Structural equation). Persamaan ini
Model Persamaan Struktural
Konsep Eksogen Konsep Endogen
Kovarians atau korelasi
Ukuran sampel
5. Kemungkinan Munculnya Masalah Identifikasi
Uji kesesuaian dan uji statistic
Variance Extract
Indeks modifikasi
Canadian Journal of Administration Sciences
International Journal of service Industry Management, Vol. 13 No. 4
Marketing. Vol. 58
Marketing, Vol. 52
Internet :
Ikatan Bankir Indonesia, infobanknews.com
PT. Bank Mandiri (Persero), Tbk. Pekanbaru)
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Proposal Penelitian Thesis Abbad 01

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Published by: Yang Mulia Corzachkcion on Jul 16, 2011
Copyright:Attribution Non-commercial

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03/22/2013

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