Professional Documents
Culture Documents
Review of Lecture 2
Challenges in building KM Systems Compare KMSLC and CSLC Knowledge Management System Life Cycle (8 Stages)
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KNOWLEDGE CREATION
Dynamic activity that can
enhance organization success and economic well-being
Driver of innovation
Involves knowledge
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Knowledge sharing
Company strategies and policies
Attitude
Work Norms
3-6
EXPLICIT TO TACIT (INTERNALIZATION) e.g., Learn from a report and Deduce new ideas
EXPLICIT TO EXPLICIT (COMBINATION) e.g., Create a Website from some form of explicit knowledge; Email a Report
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KNOWLEDGE INFRASTRUCTURE
Content core: Identify knowledge centres People core: Evaluate employee profiles Technical core: The totality of technology (S/W and H/W) required to operate the knowledge environment
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People
Content
Technology
SALES
CUSTOMER SERVICES Strategies Tools R&D Advertising MARKETING Complaint rate, Satisfaction survey
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Stages of KMSLC
Evaluate Existing Infrastructure Form the KM Team Knowledge Capture
Design KM Blueprint Verify and validate the KM System Implement the KM System Manage Change and Rewards Structure Post-system evaluation
KM Architecture
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Layer
1
User1
User2
User Interface
Usern
Knowledge-enabling applications 4
(customized applications, skills directories, videoconferencing, decision support systems, group decision support systems tools)
Transport
(e-mail, Internet/Web site, TCP/IP protocol to manage traffic flow)
Middleware 6
(specialized software for network management, security, etc.)
Databases
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KM Architecture
Visualize the building blocks of a KM system in the form of layers User Interface being the least technical, and data repository the most technical These layers represent internal technologies of the company
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Extranet Intranet
Company Clients ySuppliers yVendors yPartners yCustomers
Product
information
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Middleware (Layer 6)
Focus on interfacing with legacy systems and programs residing on other platforms Designer should address databases and applications with which KM system interfaces Makes it possible to connect between old and new data formats
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Knowledge evaluation
assessing the worth of knowledge across the firm
Knowledge processing
documenting how decisions are reached
Knowledge implementation
organizing knowledge and integrating it with the processing strategy for final deployment
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versus
Iterative
Iterative
Implement the KM System Manage Change and Rewards Structure Post-system evaluation
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Tolerance for ambiguity Low Knowledge of problem Contribution to system System user Availability for system builder High Information Yes
Readily available
Depends on skills High to the user set, system priority, specifications and so forth High
Outsourcing Medium to high Shorter than in-house Off-the-shelf Low to medium Nil Solution
New knowledge reusable by same team on next job Knowledge captured and codified in a form usable by others New experience/ knowledge gained
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