In the TK section of nonfiction (Library of Congress Classification), Kimberly browsesshelves, thinking aloud to herself and commenting on titles - for my benefit. Kimberly, then, ledme to another, related section (books about HTML) without even consulting the library catalog.We did not find much in either of the sections. She suggested that even though the graphicdesign software books required special, expensive software to use, I still might be able to pullsome design inspiration from their pages.Kimberly led me back to the computer catalog and encouraged me to “drive” while shelooked on. I typed in some keywords, chose an item, and said, “This book seems to be close towhat I am looking for because the topics are related.” Kimberly said, “You know, you can copyand paste any of these topic words into the search bar and that will help you find books aboutthat topic.”Kimberly patiently looked on as I searched for items, providing me with useful searchand access advice along the way and offering additional information about library services. She briefly walked away to assist another patron. I continued to search the catalog. After a fewminutes, Kimberly returned and asked, “How are we doing over here?” She continued to helpme search the catalog until I told her that I had some call numbers written down and was goingto browse the stacks. Kimberly wished me good luck and told me to come back for moreassistance, if needed.
Evaluation of Service Based on Contributing Factors and Readings
Kimberly performed her librarian duties with good energy, a positive attitude, andfriendly smiles. Her positive attitude is a great asset to the Logan Square public library as“library users know (and respond in kind) when service is given enthusiastically (or grudgingly)”(Radford 112). Enthusiastic service with a smile is one method librarians can employ to ensurethat “the user is satisfied with the interaction” (Miller 219).