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Table Of Contents

Chapter 1: Introduction
Chapter 2: Background
2.1 Flow Meters
2.1.1 Flow Meter Importance
2.1.2 Meter Reading Techniques and Considerations
2.2 Meter Replacement Considerations
2.2.1 General Replacement Considerations
2.2.2 Other Meter Replacements
2.2.3 Water Meter Management
2.3 Puerto Rico’s Water System
2.3.1 Water Resources
2.3.2 Island Considerations
2.3.3 PRASA
Chapter 3: Methodology
3.1 Evaluation of Meter Replacement Plan
3.1.1 Customer Survey
3.1.2 Interview Directors of PRASA Replacement Plan
3.1.3 Compare the Current Plan to Plans from Other Locations
3.1.4 Cost-Benefit Analysis of New Meter Technology
3.2 Evaluation of Current Information System
3.2.1 Interview with System Administrators
3.3 Creation of a New Replacement Plan
3.3.1 Combine Ideal Strategies from Other Plans
3.3.2 Iterative Drafting of Plan
Chapter 4: Results and Data Analysis
4.1 Evaluation of Meter Replacement
4.1.1 Customer Survey
Figure 2 - Overall Satisfaction vs. Reliability Rating
Figure 3 - Overall Satisfaction vs. Price Rating
Figure 4 - Influence of Pricing or Reliability on Overall Satisfaction
4.1.2 Director Interviews
4.1.3 Plan Comparisons
4.1.4 Cost-Benefit Analysis
4.2 Evaluation of Information System
4.2.1 Interview with Administrators
Chapter 5: Conclusions and Recommendations
5.1 Meter Replacement Strategies
5.1.1 Metering Technology
5.1.2 Automatic Meter Reading (AMR) Technology
5.1.3 Meter Replacement Timeline
5.1.4 Meter Testing
5.1.5 Informing Customers of Work to be Done
5.2 Information System Recommendations
References
Appendices
Appendix A: Customer Questionnaire
Appendix B: Customer Service Questionnaire
Appendix C: Customer Survey Results – Plaza Las Americas
Figure 5 - Overall Satisfaction of Customers with PRASA - Plasa Las Americas
Figure 6 - Opinions on Reliability of PRASA Service - Plaza Las Americas
Appendix D: Customer Survey Results – Plaza Del Caribe
Figure 7 - Satisfaction with Service in Ponce
Appendix E: Director Survey Results – Metro Region
Figure 9 - Technicians Required for Meter Replacement – Metro Region
Figure 11 – Opinions on Current Meter Technology – East Region
Appendix F: Director Survey Results – East Region
Appendix G: Director Survey Results – South Region
Figure 15 - Satisfaction with the Current Meters - South Region
Appendix H: Director Survey Results – West Region
Figure 19 - Opinions on Current Meter Technology - West Region
Appendix I: Cost Benefit Analysis Data
Table 8 - Water Rates - Current and Future
Table 11 - Net Cash Flow - Proposed System
Table 12 - Net Cash Flow - Current System
Table 13 - Incremental Cash Flow - Current System
Table 14 - Incremental Cash Flow Summary - Possible Systems
Table 15 - Cumulative Cash Flow
Table 16 - Payback Period
Table 17 - Return on Investment - Datamatic
Table 18 - Return on Investment - Badger/AMCO
Table 19 - Return on Investment - Badger/Badger
Table 20 - Return on Investment - ITRON/AMCO
Table 21 - Internal Rate of Return
Table 22 - Net Present Value
Appendix J: Sponsor Description
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Water Meter Evaluation

Water Meter Evaluation

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Published by: tatamiqu on Jul 18, 2011
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