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Table Of Contents

1. Introduction to 3CX Phone System for Windows
What is 3CX Phone System for Windows?
Benefits of 3CX Phone System
How an IP Phone system works
SIP phones
Software based SIP phones
Hardware based SIP Phones
Smartphones (iPhone, Android, Windows Phone)
3CX Phone System editions
What’s new in 3CX Phone System V10?
All versions
Small Business, Pro and Enterprise editions
Call Center Edition
3CX Training
3CX Help/Support pages
3CX Blog
2. Installing 3CX Phone System for Windows
System requirements
Run set-up
Run the 3CX Phone System configuration wizard
Upgrading from a previous version of 3CX Phone System
Activating 3CX Phone System
Firewall configuration
3CX Phone System behind a NAT / firewall
The 3CX Extension user manual
The 3CX MyPhone
System prompts language
3. Creating Extensions
Introduction
Adding Extensions
User and Authentication information
Voice mail options
Forwarding rules
Importing extensions
4. Phone Configuration
How provisioning works
Provisioning Yealink, Tiptel and Grandstream phones
Provisioning 3CXPhone for Windows, iPhone and Android
Provisioning Cisco, Grandstream, Polycom, Snom and Aastra phones
Step 1 – Configuring the extensions for provisioning
Step 2 – Configure the phone to retrieve the configuration file
One time configuration via the phone’s web interface
Using option 66 in your DHCP server
Provisioning URL
BLF fields
Phone provisioning templates
Re-provisioning the phones
Managing your IP phones
Updating the firmware on your phones
5. Adding PSTN line(s) via a VOIP Gateway
What is a VoIP Gateway or VoIP add in card?
What is a port?
Use recommended VoIP Gateways
For ISDN BRI and E1 lines
For Analog lines
For T1 lines (USA)
Step 1: Create the PSTN gateways in 3CX Phone System
Step 2: Configure the VoIP gateway
Beronet gateways
Patton gateways
Grandstream gateways
6. Adding VoIP provider lines
Requirements for using a VOIP provider
Step 1: Create an account with a VOIP Provider
Step 2: Add the VoIP provider account in 3CX Phone System
Specifying a STUN server
DID’s and VoIP providers
7. Creating Outbound Call Rules
Creating an outbound call rule
8. 3CX MyPhone
Deploying 3CX MyPhone
Updating 3CX MyPhone
Using 3CX MyPhone
Grouping & Assigning Rights
The Management Extension group
Configuring additional connections
9. The Digital Receptionist / Auto attendant
Recording a menu prompt
Creating a digital receptionist
Allowing callers to dial a known extension directly
Call By Name
Self-identification Message
How it works
10. Adding DID numbers / Inbound Rules
DID numbers and 3CX Phone System – How it works
Adding DID’s
Using DID’s with a VoIP provider account
Troubleshooting DID lines
11. Ring groups/ Paging / Intercom
Ring Groups
Paging / Intercom (Paid editions only)
12 Call Queues
Creating a Call Queue
Call Center Module
Additional Queue Strategies
Additional Queue Options
13. Call conferencing
Configuring conferencing
Creating a call conference
14. Generating Call Reports
Reports available
15. Connecting 3CX Phone Systems
Creating a bridge
Calling a party on the other 3CX Phone System
16. Using the tunnel for remote extensions
Configuring the tunnel
Step 1 – Configure the PBX
Step 2 – Configure the Firewall
Step 3a Configure 3CXPhone for Windows (provisioned)
Step 3b Configure 3CXPhone for Windows (Manual)
More information
Using the tunnel with IP hard phones
17. Backup and Restore
Scheduling a backup
18. Fax server
Fax receiving configuration
Fax machines node
Fax extension settings
19. The Phonebook
Company phonebook
Importing Phonebook entries
Using the Phonebook
20. Monitoring your Phone System
Things to monitor
Systems extensions status
3CX services
Server Event Log
Monitor IP’s of gateways and phone system
Request support via our support system
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3 Cx Phone System Manual 10

3 Cx Phone System Manual 10

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Published by Hien Le Quy

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Published by: Hien Le Quy on Jul 21, 2011
Copyright:Attribution Non-commercial

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03/17/2012

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