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Table Of Contents

Information Technology Infrastructure Library
Service level agreement
Supply chain
Contract
Software metric
Benchmarking
Incident Management (ITSM)
Service Catalog
NATO Interoperability Standards and Profiles
4-digit UNESCO Nomenclature
6-digit UNESCO nomenclature
Advanced Distributed Learning
Advanced Train Control System
AEP meter label format
Allied Standards Avionics Architecture Council
ANSI/ISEA 110-2003
APHA color
Appellation d'origine contrôlée
Arden syntax
ARINC 424
ARINC 429
ARINC 653
ARINC 653-1
ARINC 653-2
ARINC 661
ARINC 825
AS3959
ASME Boiler and Pressure Vessel Code (BPVC)
ATEX directive
Atmosphere (unit)
Axios Systems
Best Current Practice
Biodiesel standard
Bowen's Kale
Broadcast Exchange Format
BS 1852
BS ISO 20022-1:
BSI PAS 2060
Calibration
CANaerospace
Capability Maturity Model Integration
CCOW
CEA 2030
Certification
Certification mark
Certified reference materials
Certified Reference Material (CRM)
Change control
Chinese National Standards
Clinical Document Architecture
Code of Practices for Television Broadcasters
COEKG
Commission for the Management and Application of Geoscience Information
Commission for the Management and Application of Geoscience Information
Common Building Block
Community Identification Number
CompactPCI
Conformity assessment
Content Management Interoperability Services
Context management
Continuity of Care Document
Continuity of Care Record
Cross Enterprise Document Sharing
CSA Z299
De facto standard
Digital Standards Organization
Electrical system design
EMVA1288
EnergyML
Enhanced Telecom Operations Map
ETSI Satellite Digital Radio
European grid
Extended Data Services
Fair, reasonable, and non-discriminatory terms
Federal Information Processing Standard
Federal Information Processing Standard state code
FIPS 201
FIPS county code
General Exchange Format
Generally Accepted Recordkeeping Principles
German state railway norms
Gitorious
Global Identification Number for Consignment
Government Open Systems Interconnection Profile
HABU equivalent
Harmonized System
Healthcare Services Specification Project
High-Resolution High-Definition
Technical standards in Hong Kong
IDEF
IEST-STD-CC1246D
Image and Scanner Interface Specification
IMS VDEX
Index of standards articles
Information Criteria
Institute of Environmental Sciences and Technology
Integrating the Healthcare Enterprise
Inter-Range Instrumentation Group
International Auditing and Assurance Standards Board
International Classification for Standards
List of international common standards
International Partnership for Energy Efficiency Cooperation
International Register of Certificated Auditors
International standard
International Standards on Auditing
International Terrestrial Reference System
ISIRI 13133
ISIRI 13134
ISIRI 13135
ISIRI 13136
ISIRI 13137
ISIRI 13138
ISIRI 13139
ISIRI 13140
ISIRI 13141
ISIRI 13142
ISIRI 13143
ISIRI 13144
ISIRI 13145
ISIRI 13146
ISIRI 13150
ISIRI 13151
ISIRI 13152
ISIRI 4243
ISIRI 6482
ISIRI 6484
ISIRI 6494
ISIRI 6505
ISIRI 6603
ISIRI 6651
ISIRI 6653
ISIRI 6672
ISIRI 6701
ISIRI 6702
ISIRI 6703
ISIRI 6704
ISIRI 6788
ISIRI 6862
ISIRI 6894
ISIRI 6924
ISIRI 7076
ISIRI 7077
ISIRI 7078
ISIRI 7080
ISIRI 7083
ISIRI 7558
ISIRI 8314
ISIRI 8315
ISIRI 8316
ISIRI 8317
ISIRI 8318
ISIRI 8319
ITU-R 468 noise weighting
ITU-R P.525
Japanese Industrial Standards
JavaPOS
JWL standard
Kansas City standard
Kauri-butanol
Learning object metadata
Letter (paper size)
Link 4
List of FIPS codes for Georgia
List of ISIRI standards
LOINC
M13486
Material Exchange Format
MIL-STD-130N
Military Load Classification
Mps.br
New Zealand standard for school stationery
Nexus (data format)
NIST Special Publication 800-37
NIST Special Publication 800-53
NIST Special Publication 800-53 [1]
Nordic Institute of Dental Materials
Nordic Institute of Dental Materials AS
Norma Oficial Mexicana
oBIX
oEmbed
OGC Reference Model
Open format
Open source
Open standard
OpenStore for File Servers
OPOS
OSEK
Paper size
BSI PAS 100
PAS 2010
PAS 55
PC System Design Guide
Performance testing
Personalized medicine
Personnel certification body
Pipeline Open Data Standard
Portland Orange
PP 7312
Professional Petroleum Data Management Association (PPDM)
Professional Petroleum Data Management Association
Preferred number
Primary Atomic Reference Clock in Space
PRODML
Professional certification
Professional certification (business)
Professional certification (computer technology)
Professional Evaluation and Certification Board
Profile (engineering)
Publicly Available Specification
QS9000
Qualimetry
Quality infrastructure
User:RadekC/DfA@eInclusion
Reference implementation
Registration authority
RESQML
Reusable Asset Specification
SAE controls
SAE JA1002
School bus yellow
Lisa Seeman
Service Interface for Real Time Information
Sharable Content Object Reference Model
Sojusekspertisa
Specification (technical standard)
Standard (warez)
Standard conditions for temperature and pressure
Standardization
Standardization Administration of China
Statistical interference
SWORD (protocol)
TARIC code
Technical standard
UNESCO nomenclature
UnifiedPOS
United States government safe and vault door specifications
United States Military Standard
USEM
UTQG
Volume (thermodynamics)
World Standards Day
X3J13
Article Sources and Contributors
Image Sources, Licenses and Contributors
License
P. 1
Service Level Management: What you Need to Know For IT Operations Management

Service Level Management: What you Need to Know For IT Operations Management

Ratings: (0)|Views: 2,100|Likes:
Published by Emereo Publishing
Service Level Management provides for continual identification, monitoring and review of the levels of IT services specified in the Service Level Agreements (SLAs). Service Level Management ensures that arrangements are in place with internal IT Support-Providers and external suppliers in the form of Operational Level Agreements (OLAs) and Underpinning Contracts (UCs), respectively. The process involves assessing the impact of change upon service quality and SLAs. The service level management process is in close relation with the operational processes to control their activities. The central role of Service Level Management makes it the natural place for metrics to be established and monitored against a benchmark.

This book is your ultimate resource for Service Level Management. Here you will find the most up-to-date information, analysis, background and everything you need to know.

In easy to read chapters, with extensive references and links to get you to know all there is to know about Service Level Management right away, covering: Information Technology Infrastructure Library, Service level agreement, Supply chain, Operational level agreement, IT service management, Contract, Software metric, Benchmarking, Incident Management (ITSM), Service Catalog, NATO Interoperability Standards and Profiles, 4-digit UNESCO Nomenclature, 6-digit UNESCO nomenclature, Advanced Distributed Learning, Advanced Train Control System, AEP meter label format, Allied Standards Avionics Architecture Council, ANSI/ISEA 110-2003, APHA color, Appellation d'origine contrôlée, Arden syntax, ARINC 424, ARINC 429, ARINC 653, ARINC 661, ARINC 825, AS3959, ASME Boiler and Pressure Vessel Code (BPVC), ATEX directive, Atmosphere (unit), Axios Systems, Best Current Practice, Biodiesel standard, Bowen's Kale, Broadcast Exchange Format, BS 1852, BS ISO 20022-1:, BSI PAS 2060, Calibration, CANaerospace, Capability Maturity Model Integration, CCOW, CEA 2030, Certification, Certification mark, Certified reference materials, Change control, Chinese National Standards, Clinical Document Architecture, Code of Practices for Television Broadcasters, COEKG, Commission for the Management and Application of Geoscience Information, Common Building Block, Community Identification Number, CompactPCI, Conformity assessment, Content Management Interoperability Services, Context management, Continuity of Care Document, Continuity of Care Record, Cross Enterprise Document Sharing, CSA Z299, De facto standard, Digital Standards Organization, Electrical system design, EMVA1288, EnergyML, Enhanced Telecom Operations Map, ETSI Satellite Digital Radio, European grid, Extended Data Services, Fair, reasonable, and non-discriminatory terms, Federal Information Processing Standard, Federal Information Processing Standard state code, FIPS 201, FIPS county code, General Exchange Format, Generally Accepted Recordkeeping Principles, German state railway norms, Gitorious, Global Identification Number for Consignment, Government Open Systems Interconnection Profile, HABU equivalent, Harmonized System, Healthcare Services Specification Project, High-Resolution High-Definition, Technical standards in Hong Kong, IDEF, IEST-STD-CC1246D, Image and Scanner Interface Specification, IMS VDEX, Index of standards articles, Information Criteria, Institute of Environmental Sciences and Technology, Integrating the Healthcare Enterprise, Inter-Range Instrumentation Group, International Auditing and Assurance Standards Board, International Classification for Standards, List of international common standards...and much more

This book explains in-depth the real drivers and workings of Service Level Management. It reduces the risk of your technology, time and resources investment decisions by enabling you to compare your understanding of Service Level Management with the objectivity of experienced IT professionals.
Service Level Management provides for continual identification, monitoring and review of the levels of IT services specified in the Service Level Agreements (SLAs). Service Level Management ensures that arrangements are in place with internal IT Support-Providers and external suppliers in the form of Operational Level Agreements (OLAs) and Underpinning Contracts (UCs), respectively. The process involves assessing the impact of change upon service quality and SLAs. The service level management process is in close relation with the operational processes to control their activities. The central role of Service Level Management makes it the natural place for metrics to be established and monitored against a benchmark.

This book is your ultimate resource for Service Level Management. Here you will find the most up-to-date information, analysis, background and everything you need to know.

In easy to read chapters, with extensive references and links to get you to know all there is to know about Service Level Management right away, covering: Information Technology Infrastructure Library, Service level agreement, Supply chain, Operational level agreement, IT service management, Contract, Software metric, Benchmarking, Incident Management (ITSM), Service Catalog, NATO Interoperability Standards and Profiles, 4-digit UNESCO Nomenclature, 6-digit UNESCO nomenclature, Advanced Distributed Learning, Advanced Train Control System, AEP meter label format, Allied Standards Avionics Architecture Council, ANSI/ISEA 110-2003, APHA color, Appellation d'origine contrôlée, Arden syntax, ARINC 424, ARINC 429, ARINC 653, ARINC 661, ARINC 825, AS3959, ASME Boiler and Pressure Vessel Code (BPVC), ATEX directive, Atmosphere (unit), Axios Systems, Best Current Practice, Biodiesel standard, Bowen's Kale, Broadcast Exchange Format, BS 1852, BS ISO 20022-1:, BSI PAS 2060, Calibration, CANaerospace, Capability Maturity Model Integration, CCOW, CEA 2030, Certification, Certification mark, Certified reference materials, Change control, Chinese National Standards, Clinical Document Architecture, Code of Practices for Television Broadcasters, COEKG, Commission for the Management and Application of Geoscience Information, Common Building Block, Community Identification Number, CompactPCI, Conformity assessment, Content Management Interoperability Services, Context management, Continuity of Care Document, Continuity of Care Record, Cross Enterprise Document Sharing, CSA Z299, De facto standard, Digital Standards Organization, Electrical system design, EMVA1288, EnergyML, Enhanced Telecom Operations Map, ETSI Satellite Digital Radio, European grid, Extended Data Services, Fair, reasonable, and non-discriminatory terms, Federal Information Processing Standard, Federal Information Processing Standard state code, FIPS 201, FIPS county code, General Exchange Format, Generally Accepted Recordkeeping Principles, German state railway norms, Gitorious, Global Identification Number for Consignment, Government Open Systems Interconnection Profile, HABU equivalent, Harmonized System, Healthcare Services Specification Project, High-Resolution High-Definition, Technical standards in Hong Kong, IDEF, IEST-STD-CC1246D, Image and Scanner Interface Specification, IMS VDEX, Index of standards articles, Information Criteria, Institute of Environmental Sciences and Technology, Integrating the Healthcare Enterprise, Inter-Range Instrumentation Group, International Auditing and Assurance Standards Board, International Classification for Standards, List of international common standards...and much more

This book explains in-depth the real drivers and workings of Service Level Management. It reduces the risk of your technology, time and resources investment decisions by enabling you to compare your understanding of Service Level Management with the objectivity of experienced IT professionals.

More info:

Published by: Emereo Publishing on Jul 22, 2011
Copyright:Traditional Copyright: All rights reserved
List Price: $39.95

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