2008 Likewise Software. All rights reserved. 2.5.2008.
Leading Global Financial Services Company
Offshore Call Center Locks DownThousands of Linux Desktops
This leading global financialservices firm operates with morethan 150,000 employees in over 50countries. The Customer Servicedivision alone operates some15,000 desktop workstations.
The Customer Service division’soffshore call center had grown toover 5,000 Linux desktops thatneeded to be better managed andsecured.
The company was able to lockdown all the call center desktopsand centrally enforce uniformsecurity policies using MicrosoftActive Directory and LikewiseEnterprise.
The company established astandardized set of policies fordifferent user roles and is now ableto provision these accountsthrough a central directory servicethat manages all user identities.
Unfortunately, as our operation grew, enforcing even simplesecurity policies in an environment of multiple NIS domainsand locally managed machines became painful to accomplish.We really needed a better way.
Chief Security Information Officer.
This leading financial services company was operating a customer servicecall center in India. The desktop workstations ran SUSE Enterprise Linux,which the company found to be a cost-effective choice for supporting itscall center workers. As the size of the operation grew to more than 5,000desktops, however, it became difficult to manage users and security on thatmany Linux machines. By migrating the workstations from multiple NISdomains to a consolidated system of identity management based onMicrosoft Active Directory and Likewise Enterprise, the call center becameable to enforce security policies across the whole network and provisionworkstations based on user roles, all through a centrally administereddirectory service.