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Offshore Call Center Locks Down Thousands of Linux Desktops

Offshore Call Center Locks Down Thousands of Linux Desktops

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Published by Likewise Software
This leading financial services company was operating a customer service call center in India. The desktop workstations ran SUSE Enterprise Linux, which the company found to be a cost-effective choice for supporting its call center workers. As the size of the operation grew to more than 5,000 desktops, however, it became difficult to manage users and security on that many Linux machines. By migrating the workstations from multiple NIS domains to a consolidated system of identity management based on Microsoft Active Directory and Likewise Enterprise, the call center became able to enforce security policies across the whole network and provision workstations based on user roles, all through a centrally administered directory service.
This leading financial services company was operating a customer service call center in India. The desktop workstations ran SUSE Enterprise Linux, which the company found to be a cost-effective choice for supporting its call center workers. As the size of the operation grew to more than 5,000 desktops, however, it became difficult to manage users and security on that many Linux machines. By migrating the workstations from multiple NIS domains to a consolidated system of identity management based on Microsoft Active Directory and Likewise Enterprise, the call center became able to enforce security policies across the whole network and provision workstations based on user roles, all through a centrally administered directory service.

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Published by: Likewise Software on Sep 17, 2008
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06/16/2009

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Copyright
©
2008 Likewise Software. All rights reserved. 2.5.2008.
1
 
Case Study
Leading Global Financial Services Company
Offshore Call Center Locks DownThousands of Linux Desktops
 
INDUSTRY
Financial Services
COMPANY PROFILE
This leading global financialservices firm operates with morethan 150,000 employees in over 50countries. The Customer Servicedivision alone operates some15,000 desktop workstations.
BUSINESS SITUATION
The Customer Service division’soffshore call center had grown toover 5,000 Linux desktops thatneeded to be better managed andsecured.
SOLUTION
The company was able to lockdown all the call center desktopsand centrally enforce uniformsecurity policies using MicrosoftActive Directory and LikewiseEnterprise.
BENEFITS
The company established astandardized set of policies fordifferent user roles and is now ableto provision these accountsthrough a central directory servicethat manages all user identities.
 
Unfortunately, as our operation grew, enforcing even simplesecurity policies in an environment of multiple NIS domainsand locally managed machines became painful to accomplish.We really needed a better way.
Chief Security Information Officer.
 
Introduction
This leading financial services company was operating a customer servicecall center in India. The desktop workstations ran SUSE Enterprise Linux,which the company found to be a cost-effective choice for supporting itscall center workers. As the size of the operation grew to more than 5,000desktops, however, it became difficult to manage users and security on thatmany Linux machines. By migrating the workstations from multiple NISdomains to a consolidated system of identity management based onMicrosoft Active Directory and Likewise Enterprise, the call center becameable to enforce security policies across the whole network and provisionworkstations based on user roles, all through a centrally administereddirectory service.
 
 
Case Study
Offshore Call Center Locks Down Thousands of Linux Desktops
The information contained in this document represents the current view of LikewiseSoftware on the issues discussed as of the date of publication. Because LikewiseSoftware must respond to changing market conditions, it should not be interpreted to be acommitment on the part of Likewise, and Likewise Software cannot guarantee theaccuracy of any information presented after the date of publication.These documents are for informational purposes only. LIKEWISE SOFTWARE MAKESNO WARRANTIES, EXPRESS OR IMPLIED.Complying with all applicable copyright laws is the responsibility of the user. Withoutlimiting the rights under copyright, no part of this document may be reproduced, stored in,or introduced into a retrieval system, or transmitted in any form, by any means(electronic, mechanical, photocopying, recording, or otherwise), or for any purpose,without the express written permission of Likewise Software.Likewise may have patents, patent applications, trademarks, copyrights, or otherintellectual property rights covering subject matter in this document. Except as expresslyprovided in any written license agreement from Likewise, the furnishing of this documentdoes not give you any license to these patents, trademarks, copyrights, or otherintellectual property. © 2008 Likewise Software. All rights reserved.Likewise and the Likewise logo are either registered trademarks or trademarks ofLikewise Software in the United States and/or other countries. All other trademarks areproperty of their respective owners.Likewise Software15395 SE 30th Place, Suite #140Bellevue, WA 98007USA
Copyright
©
2008 Likewise Software. All rights reserved.
2
 

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