Master of Business Administration-MBA Semester II MB0047 Management Information System 4 Credits (Book ID: B1136) Assignment Set- 1 (60

Marks)
Note: Each question carries 10 Marks. Answer all the questions. Q.1 a. What are the characteristics of MIS? [5 Marks] b. what is the impact of MIS on Managerial performance. Explain with a scenario [5 Marks] Answer: a. MIS characteristics In any organization managers will have varieties of tasks to manage. MIS is mainly designed to take care of the needs of the managers in the organization. Organizations will have different departments like marketing, production, sales, inventory, maintenance etc. Each of these departments function individually and also in relationship with other departments. Information is available in abundance. MIS aids in integrating the information generated by various departments of the organization. MIS helps in identifying a proper mechanism of storage of data. The data is maintained in such a way that the unnecessary duplication of data is avoided. MIS also helps in establishing mechanism to eliminate redundancies in data. MIS as a system can be broken down into sub systems. Each such sub system may be programmed. This results in easy access of data, accuracy of data and information. It helps in maintaining the consistency of data. b. MIS has a major impact on the functions of any organization. The organization

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Q.2 Explain in detail the type of information system with an example each. [10 marks] Answer: There are six major types of information systems. Transaction processing systems (TPS) A transaction processing system (TPS) helps in conducting the daily routine activities like sales order entry, airline reservations, payroll etc.

 Office systems Some of the tasks involved in the administration of an office are storage of data, manipulation of data, documentation, communication etc. To increase the efficiency of these activities various word processors, image processors, telecommunications systems, networks are adopted. These constitutes the offices systems. Knowledge Based Systems (KBS) KBS is a system that represents knowledge.

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Q.3 a. Explain Scott Morton five levels of complexity [5 marks] b. Explain objects and its behavior with an example. [5 Marks] Answer: a. Scott Morton's Five Forces Influencing the Organisation's Objectives (Scott Morton 1991):

Scott Morton proposes five levels of complexity at which reconfiguration can be applied. The following five levels indicates how it is possible to reconfigure strategic information system based on the influence of IT. 1. localised exploitation This is part of the Evolutionary level and exists within

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Q.4 What are dataflow diagrams? Construct a DFD using the different conventions. [10 Marks] Answer: Data flow diagrams represent the logical flow of data within the system. DFD do not explain how the processes convert the input data into output. They do not explain how the processing takes place. DFD uses few symbols like circles and rectangles connected by arrows to represent data flows. DFD can easily illustrate relationships among data, flows, external entities an stores. DFD can also be drawn in increasing levels of detail, starting with a summary high level view and proceeding o more detailed lower level views.

A number of guidelines should be used in constructing DFD.

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Q.5 Explain ERP in detail [10 Marks] Answer: Enterprise Resource Planning Manufacturing management systems have evolved in stages over the few decades from a simple means of calculating materials requirements to the automation of an entire enterprise. Around 1980, overfrequent changes in sales forecasts, entailing continual readjustments in production, as well as the unsuitability of the parameters fixed by the system, led MRP (Material Requirement Planning) to evolve into a new concept : Manufacturing Resource Planning (or MRP2) and finally the generic concept Enterprise

Resource Planning (ERP) The initials ERP originated as an extension of MRP (material requirements planning then manufacturing resource planning). ERP systems now attempt to cover all basic functions of an enterprise, regardless of the organization's

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Q.6 a. Bring out the relationship between AI and Neural Network [5 Marks] b. what is the difference between DSS and ES? [5 Marks] Spring 2010(Jan-June) Answer: a. Artificial intelligence is a field of science and technology based on disciplines such as computer science, biology, psychology, linguistics, mathematics and engineering. The goal of AI is to develop computers that can simulate the ability to think, see, hear, walk, talk and feel. In other words, simulation of computer functions normally associated with human intelligence, such as reasoning, learning and problem solving. AI can be grouped under three major areas: cognitive science, robotics and natural interfaces. [Source MIS 7th edition, James O Brien and George M MarakasTata Mc Graw Hill]. Cognitive science focuses on researching on how the human brain works and how humans think and learn. Applications in the cognitive science area of AI include the development of expert systems and other knowledgebased systems that add a knowledge base and some reasoning capability to information systems. Also included are adaptive learning systems that can modify their behavior based on information they acquire as they operate. Chessplaying systems are some examples of such systems. Fussy logic systems can process data that are incomplete or ambiguous. Thus, they can solve semistructured problems with incomplete knowledge by developing approximate inferences and answers, as humans do. Neural network software can learn by processing sample problems and their solutions.

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Master of Business Administration-MBA Semester II MB0047 Management Information System 4 Credits (Book ID: B1136) Assignment Set- 2 (60 Marks)
Note: Each question carries 10 Marks. Answer all the questions. Q.1 a. Compare between E-enterprise and conventional organizational design [5 Marks] b. list the different business models with example [5 marks] Answer: Due to Internet capabilities and web technology, traditional business organisation definition has undergone a change where scope of the enterprise now includes other company locations, business partners, customers and vendors. It has no geographic boundaries as it can extend its operations where Internet works. All this is possible due to Internet and web moving traditional paper driven organisation to information driven Internet enabled Ebusiness enterprise. Ebusiness enterprise is open twenty four hours, and being independent, managers, vendors, customers transact business any time from anywhere. Internet capabilities have given Ebusiness enterprise a cutting edge capability advantage to increase the business value. It has opened new channels of business as buying and selling can be done on Internet. It enables to reach new markets across the world anywhere due to communication capabilities. It has empowered customers and vendors / suppliers through secured access to information to act, wherever necessary. The cost of business operations has come down significantly due to the elimination of paperdriven processes, faster communication and effective collaborative working. The effect of these radical changes is the reduction in administrative and management overheads, reduction in inventory, faster delivery of goods and services to the customers. In Ebusiness enterprise traditional people organisation based on 'Command Control' principle is absent. It is replaced by people organisation who are empowered by information and knowledge to perform their role. They are supported by information systems, application packages,

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Q.2 What are the different types of decision and decision making systems? Explain in detail. [10 Marks] Answer: Types of Decisions The types of decisions are based on the degree of knowledge about the outcomes or the events yet to take place. If the manager has full and precise knowledge of the event or outcome which is to occur, then the decisionmaking is not a problem. If the manager has full knowledge, then it is a situation of certainty. If he has partial knowledge or a probabilistic knowledge, then it is decisionmaking under risk. If the manager does not have any knowledge whatsoever, then it is decisionmaking under uncertainty. A good MIS tries to convert a decisionmaking situation under uncertainty to the situation under risk and further to certainty. Decisionmaking in the Operations Management is a situation of certainty. This is mainly because the manager in this field has fairly good knowledge about the

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Q.3 explain with an example of your own the difference between data, information, knowledge and wisdom [10 Marks] Answer: Data... data is raw. It simply exists and has no significance beyond its existence (in and of itself). It can exist in any form, usable or not. It does not have meaning of itself. In computer parlance, a spreadsheet generally starts out by holding data. Information... information is data that has been given meaning by way of relational connection. This "meaning" can be useful, but does not have to be. In computer parlance, a relational database makes information from the data stored within it. Knowledge... knowledge is the appropriate collection of information, such that it's intent is to be useful. Knowledge is a deterministic process. When someone "memorizes" information (as less-aspiring test-bound students often do), then they have amassed

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Q.4 There are two investment plans in the market whose details are given below based on which you need to decide which investment plan you need to select. Suggest which investment plan you prefer and why? Particulars Investment in Rs. Million Savings/ gain per year in Rs. Million No. of years savings or gain would occur Discount Rate Answer: Particulars Investment in Rs. Million Savings/ gain per year in Rs. Million = S No. of years savings or gain would occur =T Discount Rate = i Plan A 3 1.0 5 12% Plan A 3 1.0 5 12% Plan B 2.7 0.75 5 12% Plan B 2.7 0.75 5 12%

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Q.5 a. Explain Management Science models in detail. [5 Marks] b. Estimate the completion time of each activity whose optimistic time estimate is 5 seconds and the pessimistic time estimate are 20 seconds. The most likely time estimate is 9 seconds. [5 Marks] Answer: a. Management Science models : These models are developed on the principles of business management, accounting and econometrics. In many areas of management, the proven methods of management control are available which can be used for the management decision. There are also several management systems, which can be converted into the Decision Support System models. For example, the budgetary systems, the cost accounting systems, the system of capital budgeting for better return on the investment, the ABC analysis, the control of inventory through the maximum minimum levels, the MRP systems, etc., are the examples of the use of the management science in the materials management. Production planning and control, scheduling and loading systems are the examples in Production Management. Manpower planning and forecasting are the examples in relation to Personnel Management. Some of these models can be used straight away in the design of the Decision Support System. While some others require the use of management principles and practices, most of the procedure based decisionmaking models belong to this category. One can develop a model for selection of vendor for procurement of an item, based on the

complex logical information scrutiny. Such models take away the personal bias of the decisionmaker. Budgeting Models Controlling the business performance through the budget system is an accepted

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Q.6 Explain the different control issues in management information systems. [10 Marks] Answer: Control Issues in Management Information Systems 1 Control Control is the process through which manager assures that actual activities are according to standards leading to achieving of common goals. The control process consists measurement of progress, achieving of common goals and detects the deviations if any in time and takes corrective action before things go beyond control. also detects goes beyond . The basic steps in control process are should in the following figure.

Why do we need to control management information system? Information systems operate in real world situations which are always changing and there are lots of problems. Information systems are vulnerable to various threats and abuses. Some of the points are memory, communications links, microwave signal, telephone lines etc. 2 Security Control

The resources of information systems like hardware, software, and data, need to be

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