Code No: 53122/MTM.Tech. – I Semester Supplementary Examinations,September, 2008TOTAL QUALITY MANAGEMENT(Industrial Engineering and Management)Time: 3hours Max. Marks:60Answer any FIVE questionsAll questions carry equal marks- - -
1. Explain briefly various determinants of quality in a manufacturingorganization.2. The number of non conforming items for 20 samples of varyingsample sizes are given below. Construct appropriate processcontrol chart for the data indicating UCL and LCL and comment onthe chart.
1234567891018201461122691412137158921228618715611714214011121314151617181920813515251216121518140179196163140135186931811603.a) Define the term internal customer and external customer.b) Explain the customer driven quality cycle.4. What is a ‘bench mark’? Discuss some of the important issuesrelated to benching marking process.