Training and DevelopmentProgrammes
Yale Consultancy Sdn Bhd
Your Advanced Leading Executive
YALE Consultancy Sdn Bhd is an internationalprofessional service firm in Malaysia. Theorganisation is a dynamic practice providingprofessional services in research anddevelopment, training, corporate andmanagement consultancy and couching to itsclients. Our objective is to provide a high standardof professional practice in every field for every one of our clients.
Customer careexcellence:How to createcustomer focus
Course SynopsisThis course is specially designed for a CEO,entrepreneur, business consultant, humanresource managers, marketing managers,customer service managers and front linestaffs. Customer service is about building anorganisation that is appealing to the kinds of customers that you want; it is about givingthose customers the experiences that makethem come back; it is about measuring theimproving what you do and how you do it.This course focuses on external customers,with a particular emphasis on the privatesector and makes customer service happen in your organisation.
Dr George Leow
012 326 6874 YALE CONSULTANCY SDN. BHD. (805615-X)
79-3, Amber Business Plaza, Jalan Jelawat 1Cheras Batu 3½, 56000 Kuala Lumpur
016 977 4993