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Troubleshooting CD-DVD Issues

Troubleshooting CD-DVD Issues

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Published by socrtwo
CD/DVD drives frequently malfunction. This document splits up possible fixes to such issues based on the level of the presenting issue. Questions such as: Does the CD/DVD tray open? Does the drive light up when the disk is inserted? Does the disk speed up after insertion? Does the drive show up in Device Manager? Does the device appear in Explorer/My Computer? Can the disk be read? Can some data be burnt to the media? Does all the data get burnt correctly?
CD/DVD drives frequently malfunction. This document splits up possible fixes to such issues based on the level of the presenting issue. Questions such as: Does the CD/DVD tray open? Does the drive light up when the disk is inserted? Does the disk speed up after insertion? Does the drive show up in Device Manager? Does the device appear in Explorer/My Computer? Can the disk be read? Can some data be burnt to the media? Does all the data get burnt correctly?

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Published by: socrtwo on Sep 21, 2008
Copyright:Attribution Non-commercial

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05/09/2014

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Troubleshooting CD/DVD Drives
 
Before doing any work, please establish aSystem Restore Point. Also run PC Fixer .   A Study shows this application can fix 40%of CD/DVD issues. Additionally, livetechnicians are available at 1-888-490-0570 .
Quick Tools to Try
PC Fixer - A Study show this application can fix 40% of CD/DVD issues.
CDGONE patch.: "CD drives may vanish in Windows Explorer, Device Manager, etc. if athird-party CD-burning package has been uninstalled and Registry references for somecode modules aren’t removed successfully. This patch and a reboot usually will restorethe missing drives. Any third party package still required will then have to be re-installed.For more information on this and other possible causes, see the “Problems” section of Alex Nichol’s Burning CDs in Windows XP article."
FixCdRomTypeError - this tool will correct the type of device, that a CD Rom is identifiedas in the registry. Note this may not correct issues with CDR, CD-RW, DVD-R etc. onlyCD-ROMs. This may allow the drive to appear in Explorer/My Computer again or functioncorrectly.
RepairFilter -this tool fixes deletes the upper and lower filters in their most likely place,which is a common solution to fixing CD/DVD drive problems.
Resetdma.vbs- this little script will set the data transfer setting of your CD/DVD driveback to DMA which is faster and newer method than the old PIO. This may fix driveissues.
Microsoft Autoplay Repair Wizard- Amazingly this apparently fixes some CD/DVD drivereading and writing problems.
Windows XP Patch: CD Burning Update- "This update addresses several CD burningissues that are discussed in MicrosoftKnowledge Base Article 320174. Download now toprevent problems with CD burning." (Apparently this executable replaces the cdrom.inf,Imapi.exe, Imapi.sys files.)
CD Recovery Toolbox- "CD Recovery Toolbox tool was developed for recoveringdamaged files from different disk types: CD, DVD, HD DVD, Blu-Ray, etc. You can use itto restore information lost as a result of some mechanical damage of the disk (scratches,chips, different spots on the surface) or as a result of incorrect recording."
Basic Diagnostic Questions
1.Will the DC/DVD drive door open under its own power if told to eject or if the externaldrive door button is pushed? 
 
 2.Does the drive light up when a CD/DVD is placed in it? 
3.
Does the drive light continue and the drive speed up or does it “die”? 
4.
Does the CD/Drive appear in the device manager? 
 
Figure 1 - Device Manager with CD/DVD Drive Indicated
5.
Does the CD/DVD drive appear in Explorer and My Computer?

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