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Table Of Contents

RELIANCE COMMNICATION:
BSNL:
VODAFONE:
TATA INDICOM:
NEED AND SIGNIFICATION OF STUDY
SOURCES OF DATA
1.Primary Data:
2.Secondary Data:
DATA COLLECTION METHOD:
COLLECTION OF DATA THROUGH QUESTIONNAIRES
LIMITATIONS:
ORGANIZATION PROFILE OF BHARATHI AIRTEL
Zain
Sponsorship
Signature tune
INTRODUCTION
Sales Force Automation
LITERATURE REVIEW
CUSTOMER SATISFICTION
Customer Satisfaction in 7 Steps:-
1.Encourage Face-to-Face Dealings:
2.Respond to Messages Promptly & Keep Your Clients Informed:
3.Be Friendly and Approachable:
4.Have a Clearly-Defined Customer Service Policy
5.Attention to Detail (also known as 'The Little Niceties')
ARTICLE ON AIRTEL
Bharti: We pay more for airwaves than others [Telecom]
1. PRODUCT
2. PLACE
3. PROMOTION
Recommendations
CONCLUSION
QUESTIONNARE
Measurement of customer satisfaction on Airtel
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Published by Nerella Srikanth

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Published by: Nerella Srikanth on Aug 02, 2011
Copyright:Attribution Non-commercial

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07/23/2012

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