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Table Of Contents

Learning outcomes
Introduction to Part One
1.1 People management and performance
1.2 The psychological contract
1.3 Vision,culture and brand
1.4 Flexibility and the new work paradigm
1.5 The new workplace ethics
Further reading
Web-site addresses
2Individual differences
2.1 Social perception
Social perception
2.3 Intelligence – attainment,abilities andaptitudes
2.4 Attitudes
3.1 Leadership and management
3.2Motivating people at work
4People management
4.1 People competencies and roles
4.2 Recruitment and selection of human resources
4.3Managing performance
4.4 The management of stress
4.5 Learning and development
Introduction to Part Two
5Managerial work
5.1 The nature of management – and how it contributes to organizations,success
5.3 Communications,written,oral andelectronic: working for others
5.5 The role of human resources management in health and safety
6.1 The functional departments
6.2 Organization structures
6.3 Introducing change
Further Reading
7Customer relations
7.1 Customer communications
7.2 Meeting customer needs
7.3 Customer relations
8.1 Quality assurance and other quality issues
8.2 Continuous improvement
Introduction to Part Three
9.1 What is ‘economics’?
9.2 Linking economics and management strategy – the work of Michael Porter
9.3 Strategic choice in employment
10Corporate strategy
10.1 What is strategy?
10.2 Analysing the business environment
10.3 Strategic choice
10.4 Strategy implementation
10.5 Alternative approaches to strategy – ‘descriptive’views
11.1 Globalization
12.1 Government policy to regulate thecompetitive environment
12.2 Government economic policy
12.3 The macroeconomy
12.4 Economic management
12.5 Education policy
12.6 Influencing government policy – interest groups
13.1 Demographic change
13.2 Social structure and social stratification
13.3 Social attitudes,values and beliefs
14.1 What is ‘law’?
14.2 The rule of law
14.3 Sources of English law
14.4 Administration of the law: the system ofcourts
14.5 Branches of the law
14.6 Anti-discrimination law
14.7 Data Protection
14.8 The regulation of the employment relationship
14.9 Other types of law
15.1 The knowledge economy
15.2Developments in technology
15.3 The applications of information technology
15.4 The information age
15.5 Making sense of technological change inthe workplace
15.6 The social implications of technological change
16.1 Ethics and business decisions
16.2 Corporate social responsibility
16.3 Stakeholder theory
16.4 Corporate governance
16.5 Codes of ethics
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Leadership and Management for HR Professionals

Leadership and Management for HR Professionals

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Published by robsous

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Published by: robsous on Aug 05, 2011
Copyright:Attribution Non-commercial


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