Market ICT Indicator Survey Launch (Julisha)

Breakfast Meeting held on 5th at Sankara Hotel

Background /1
ICT Board s Mandate The ICT Board has a four fold mandate
Positioning and promoting Kenya as an ICT destination (locally and internationally), especially promoting Business process Outsourcing (BPO) and Offshoring. 2. Advise the government on all relevant matters pertaining to the development and promotion of ICT industries in the country 3. Providing government and other stakeholders with skills, capacity and funding for anchor implementation of ICT projects for development. 4. Coordinating, directing and implementing anchor ICT projects in development. The above mandates encompass various bodies of stakeholders including the e-government Directorate, Ministry of Information and Communications, Kenya Education Network, local BPO companies, international ICT investors, vendors and the ICT community at large. 1.

M & E - Inherent in the World bank funded Kenya Transparency and Infrastructure Project is a Monitoring and Evaluation element that seeks to gauge the progress of the project and its efficacy by monitoring various key indicators that cut across different areas that affect ICT in Kenya. Current state of play There is presently no single source of comprehensive information on the Kenyan ICT Sector. What exists is fragmented and sits with different stakeholders and does not allow a bird s eye view of the market.

Background/2
Market Developments - Recent market developments that make this survey especially imperative and these include:
Infrastructure developments the arrival of considerable submarine cable capacity, Increasing importance of Kenya as a business hub and increased vendor presence (both in staffing and country offices), The approval of government funds to set up an ICT Park (Malili) Overarching principles to attain Kenya s Vision 2030 where ICT is intergal in creating employment, helping curb government expenditure, ensuring transparency, enabling greater access to governmentg services, etc

Skills - Overall in the Kenyan ICT market, a quick scan amongst end users and vendors shows there are currently skills gaps that may be inhibiting Kenya from developing its ICT secxtor further, thus meriting an analysis of the current skills gap with a view to understanding where intervention is needed. Give the dynamic changes happening in the Kenyan IT market and its vision to become the hub for IT in the region, Kenya ICT Board plans to conduct a detailed analysis within the country with the aim of:

Tender for M & E Survey

In (month, year) the Kenya ICT Board published an advertisement requesting for Expressions of Interest to which xxx firms responded. Out of the responses xxx were invited to respond to a Request for Proposal (RFP) and subsequently xxx were shortlisted. At the technical evaluation stage three firms met the minumum score of xx%. Financial Proposals were opened in the presence of the three finalist and IDC (International Data Corporation) scored the highest and were invited for negotiations for the survey.

Survey Objectives
Briefly the Survey has the following broad objectives: Understanding the Kenyan ICT Ecosystem and trends in the market. Sizing the ICT Market and its sub segments (hardware, software, services, etc) in Kenya. Compiling a baseline of key ICT KPIs Benchmarking key Kenya ICT indicators against six countries Understanding the ICT Skills availability, demand and gaps

Survey Highlights
The survey will provide ground breaking primary research that encompasses numerous market sub -segments and different stakeholders. It will leverage on existing secondary market research in order to consolidate existing discrete market information. It will have a repeat cycle to gauge the progress and impact of KICTB and other stakeholders initiatives.
Phase I July 2011 to September 2011. Phase II one year later (July-September 2012)

The survey will be consultative as well where multiple stakeholders are both respondents (i.e. What are your issues?) and also beneficiaries (i.e. What to do?). Timely to augment development of existing KICTB projects Pasha centres (rural access) , Tandaa (digital content), Wezesha (asset financing) as well as internal government projects

Survey Beneficiaries/1
Beneficiary 1 - ICT vendors and their channel partners. Benefits
To understand the current usage and penetration of the IT within Kenya Understand the size of the ICT Market (hardware, software, services) Understand issues relating to ICT Skills availability and demand To identify emerging industry opportunities locally  To develop strategies to increase adoption of progressive IT technologies within the country. Contribute to the development of Kenya as a hub for ICT in general

2 - Education institutions (Kenya Education Network) 3 - Businesses as ICT end users.

Understand current state of connectivity and computerisation in universities and other learning institutions Understand the current supply of ICT Skills vis a vis the demand by businesses and vendors and therefore formulate strategies to develop curricula to address this and forge PPPs with vendors, business and govt Understand the current skills gap in the market Usage, awareness and demand for e-govt services Challenges and Opportunities

Survey Beneficiaries/2
Beneficiary 4 Consumers and market providers targeting consumers (telcos, vendors, content providers). 5- KICTB Benefits Understand the usage habits of consumers and households, their current connectivity usage, spending patterns, etc

Understand the current state with regards to ICT barometers and growth trends Understand major challenges and opportunities within the sector Understand Kenya s position with regards to its peer countries Gaining ownership of key IT topic areas and spearheading the implementation of initiatives in these areas in conjunction with Government empowered and private sector associations Understanding the current availability of ICT skills and the gaps Reinforcement of Kenya ICT Board s thought leadership and custodian role

Survey Beneficiaries/3
Beneficiary 5 Various ICT Stakeholders (MoIC, CCK, e-government directorate, Kenya BPO Society, etc). Benefits e-Government Directorate  understand current levels of awareness and usage by residents and businesses of e-government services, monitor digitization levels within specific key ministries (e.g. Lands, Judiciary), assess the efficacy of e-procurement processes, measure online presence of government departments, Ministry of InfoComm - Understand the imp[act of policies relating to ICT, Understand issues affecting local stakeholders and investors, Assess how to develop Kenya as the ICT Hub in the region., Creation of programmes (Based on the results of the study) to , augment the local Kenya ICT industry and the ICT skills available. CCK - Understand how regulations are impacting the sector and end users Kenya BPO Society offer basic metrics on the sector (jobs, number of players, etc) Etc etc

Project Milestones
Project Kick off and Inception Report Completed Survey Instruments (business survey, residents survey, vendor survey ) Completed Fieldwork (business and residents) Commenced August 1st Delivery of Benchmark Indicators due August 11th ICT Ecosystem Analysis due August 25th Delivery of KPIs due August 25th IT Skills Gap Analysis Report due September 1st ICT Usage Analysis (residents) due September 8th (Consolidated) Final Report due September 29th Delivery Workshop due September 29th Stakeholders Workshops (TBD)

Thank You

Lawrence Nduva M & E Manager Kenya ICT Board lnduva@ict.go.ke