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Chapter 05 Front Office Operations

Chapter 05 Front Office Operations

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Published by Aaron Black

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Categories:Types, School Work
Published by: Aaron Black on Aug 10, 2011
Copyright:Attribution Non-commercial

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04/02/2013

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Summary Slide
Rooms Division
Front Office
Housekeeping
Reservations
Night Audit
Rooms Division Organization
DiagramRooms Division Org. Chart
Hotel Organization
Functional Departments
Interaction of Functional Depts. with the Rooms Division
Practical Areas
DiagramGuest Interaction
Top Level Management
DiagramExecutive Committee
Department Heads
DiagramFood and Beverage Department Heads
DiagramSales Department Heads
Traditional vs. Revenue-Based Deployment
DiagramRevenue-Based Deployment
Internet Exercise
Figure 5-1
 
Roo
ms Divisi
on
The rooms division is made up of:
Front Office
Housekeeping
Night Audit 
Reservations
What factors may affect the size andscope of these departments?
Figure 5-2
 
F
ont
Office
The front office is made up of:
Front Desk
Uniform Services
Within Uniform Services:
Bellstand
PBX 
 Valet Parking/Garage
Concierge
Doorpersons
Figure 5-3

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