Brother MFC-9840CDW Print Unable 32

The error message can be caused by:

Ed Palmer August 19, 2011 ed.palmer@gmail.com

This technical note may apply to other models, but has been validated only for the MFC-9840CDW. Print Unable 32 indicates a problem with the toner density sensor. At intervals, a patch of toner is printed onto the transfer belt and a sensor detects the density; the printer then adjusts the toner as needed. The sensor is covered by a shutter that is opened by a solenoid.

A piece of paper or label is blocking the sensor shutter. A sticking sensor shutter. When the shutter is fully open, the back is cushioned by a foam pad. This pad can deteriorate and become tacky, causing the shutter to stick. A fault in the density sensor, high voltage power supply or engine board. These issues are not addressed in this note.

Check for paper:

Follow the Brother instructions for Print Unable 32. (http://tinyurl.com/4ygtw47) Specifically check the density sensor illustrated below.

Check for a stuck or sticking shutter:

Remove the drum unit (http://tinyurl.com/3dfjqrm) Remove the belt unit (http://tinyurl.com/6y3qde5) Remove the waste toner box (http://tinyurl.com/3s235xk) 2. Lift the shutter fully. If it sticks even a bit, then you have found the problem. Proceed with the repair.

1. Look inside the printer and locate the shutter for the toner density sensor. It should be in the closed position.

To repair the shutter:

You will need a cross-tip screwdriver, some quality vinyl or fiberglass electrical tape and a container to hold screws and small parts as you remove them. 1. Open the rear cover, remove the two screws and remove the cover. Note that these screws are the longest. 2. Remove the two screws then grasp the green handles and remove the fuser.

3. Remove the rear cover of the high voltage unit by pulling each end toward you and lifting up.

4. Remove the top cover of the high voltage unit by sliding it to the left.

5. Pull the four red high voltage wires out of their guides and unplug them. Unplug the three cables on the right.

6. Remove the two screws from the high voltage unit and pull the unit from the printer.

7. Remove the screws and the shield.

8. Remove the screw holding the solenoid; the spring is not fixed to the solenoid. Note how the plunger locks into the back of the shutter.

9. Lift the solenoid to access the pad; be careful to not lose the spring.

10. Apply tape to cover the pad.

11. Reassemble the printer in the reverse order and test.

I have taken care to ensure that the information is complete, accurate and up-to-date. However, I assume no responsibility for errors or omissions which may occur. All the information provided is subject to change from time to time at my sole discretion. This information is provided "as is" without warranty of any kind. I disclaim all warranties, either express or implied, including the warranties of merchantability and fitness for a particular purpose.