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Step 1: Go to: http://www.chase.com/careers Step 2: In the keyword search field, enter the job number Step 3: Apply online Step 4: Attend the hiring event: Chase Home Lending Hiring Event Thursday August 11, 2011 11:00 am- 7:00 pm 4 Chase MetroTech Center Brooklyn, NY 11245 Walk-ins Welcome!
JPMorgan Chase is an equal opportunity and affirmative action employer M/F/D/V
time management and organizational skills with the ability to maintain detailed records; Ability to work effectively with peers and various levels of management; Must possess good judgment and decision-making skills; ability to work independently with limited supervision. Job Number 110064425 ChaseWorks (Temporary) Customer Care Research Specialist Customer Care Research Specialist-Hours Mon-Fri 8am to 5pm *This position is Temporary-Duration of project is 6 months. Description - Research and resolve escalated mortgage related issues received from senior management, regulatory agencies, and our Legal Department. The issues are received through written correspondence, e-mail and by phone. Duties will also include: Review loan servicing files, supporting documentation, and any other information that may validate or invalidate the claims; Works with management throughout the Chase organization to coordinate steps in the resolution of issues; Document all issues in CHF Lotus Notes Complaint Management Database, and/or Workflow, KO, Fortracs, as well as other necessary servicing platforms; Develops and maintains key contacts and working relationships with various functional servicing areas; Proactively seeks and maintains a working knowledge of select processes and current procedures of other functional areas which are necessary to facilitate research and provide resolution; Obtain approval from all parties involved on recommended course of action. Maintain contact with support areas such as Legal/Compliance (Fair Lending/Regulatory); Communicate/negotiate response and Chase's position with the customer. Prepare self-authored written response, adhering to Chase's business letter-writing guidelines and within RESPA guidelines. Follow-up with customer to ensure satisfaction.
Job Number 110066369 - ChaseWorks Associate - Executive Office Escalated Care Resolution Letter Writer (Temporary) This is a long term temporary position (length of assignment TBD) Description - Responsible for preparing the initial customer response to escalated first mortgage loan and/or home equity account related issues received from customer complaints that come in through the Foreclosure Lookback process. Actions include reviewing supporting documentation and verifying the information needed to address the customer's issue. Review and edit comprehensive response letters to highly escalated customer complaints using information obtained from one or more sources. Responsibilities will also include: Utilizing loan servicing platforms like MSP (Mortgage Service Platform) to verify information and ensure letters meet established Chase quality guidelines; Reviewing initial complaint, additional complaint correspondence, and notes, against the provided resolution to ensure that all of the complainants' issues have been properly addressed; Reviewing documentation, attachments and coding within WebER (internal tracking system) to ensure that all required fields and items are present; Drafting the initial customer response letter, based upon the comments and related review above; Documenting actions within WebER. Qualifications - HS Diploma or equivalent strongly preferred: Bachelor's degree in English, Journalism, or related field preferred; Excellent written and verbal communication skills; Superb organizational and time management skills; Strong ability to quickly learn new platforms, programs, and procedures; High attention to detail; Team player with a high degree of flexibility; Self-starter who works well in a fast-paced environment; Excellent Microsoft Office (Word, Excel, Access) skills; Mortgage knowledge preferred. ChaseWorks offers temporary opportunities within JPMorganChase, provides flexible schedules, and an opportunity to work for a leading financial powerhouse. What does this mean for you? If you value flexible schedules, competitive salaries, top notch training and a fast paced exciting work
environment, then consider ChaseWorks. We are looking for enthusiastic individuals who possess a commitment to superior customer service to join our growing teams. Whether you are looking for a full time, part time, temporary or long term, we have it all in ChaseWorks.
Application Instructions:
Step 1: Go to: http://www.chase.com/careers Step 2: In the keyword search field, enter the job number Step 3: Apply online Step 4: Attend the hiring event: Chase Home Lending Hiring Event Thursday August 11, 2011 11:00 am- 7:00 pm 4 Chase MetroTech Center Brooklyn, NY 11245 Walk-ins Welcome!
JPMorgan Chase is an equal opportunity and affirmative action employer M/F/D/V