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The automation of everyday office tasks is one of the key results of the electronic

rev

olut

ion. Wo

rd pro

ces sor

s, spr

ead she

ets, dat

aba ses

, acc

oun ting

pac kag

es, net

wor ks,

and e-

mai l

are but

so me

of the

inn ova

tion s

that hav

e tra

nsf or

me d

the wa

y we

wor k

in the

late twe

ntie th

cen tury

Ye t

the ver

y rich

nes s

and div

ersi ty

of the

se tool

s is the

sou rce

of

so me

of our

mo st

seri ous

offi cep

robl em

s. Wit

hte nso

tho usa

nds of

pro gra

ms run

nin g

on doz

ens of

diff ere

nt kin

ds of

co mp

ute rs

and ope

rati ng

sys tem

s, ofte

n link

ed tog

eth er

by a

vari ety

of net

wor ks,

the pot

enti al

for inc

om pati

bilit ies

is

gre at.

Wi tho

ut dou

bt, the

maj or

cha nge

in the

offi ce

sce ne

ove r

the pas

t few

dec ade

s is the

intr odu

ctio n of

Info rm

atio n

Tec hno

log y

Defining office automation

Off

ice

aut

om

ati

on

me

an

the

co

mp

let

int

eg

rati

on

of

or

pr

oc

es

sin

el

ect

ro

nic

fili

ng

di

ary

ma

na

ge

me

nt

co

mu

nic

ati

on

s,

inc

lud

ing

ele

ctr

oni

ma

il,

tel

ex

an

fax

Th

es

fun

cti

on

ar

the

ba

sic

re

qui

re

me

nts

of

an

offi

ce

or

de

pa

rt

me

nt

wit

hin

an

or

ga

nis

ati

on.

Off

ice

aut

om

ati

on

ai

ms

to

or

ga

nis

the

fun

cti

on

in

su

ch

wa

tha

the

do

not

ha

ve

to

be

car

rie

out

on

var

iet

of

eq

uip

me

nt

Benefits

ffic

au

to

ati

on

re

du

ce

th

nu

be

of

cle

ric

al

wo

rk

er

ca

rry

ing

ou

ro

uti

ne

tas

ks

ar

ge

fir

ms

no

lon

ge

ha

ve

to

plo

typ

ist

ffic

plo

ye

es

be

co

or

fle

xib

le

an

as

re

sul

on

pe

rs

on

ca

no

do

th

job

of

se

ve

ral

pe

opl

ec

ep

tio

nis

ts

ca

sp

en

or

tim

wit

cli

en

ts

an

ag

er

ne

ed

no

ne

ce

ss

aril

del

eg

at

typ

ing

wit

th

se

cr

et

ar

y's

rol

bei

ng

re

de

fin

ed

to

inc

lud

or

Pu

bli

Re

lati

on

wo

rk.

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