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Table Of Contents

OVERVIEW
VALUE OF MANUALS TO A COMPANY
A TECHNICAL WRITER’S SURVIVAL SKILLS
THE WRITING PROCESS
SO HOW MANY WRITERS DOES IT TAKE TO MAKE A MANUAL?
WHAT THE WRITER NEEDS (BESIDES MORE MONEY)
SUMMARY
REFERENCES
DO PEOPLE REALLY USE MANUALS? YES, BUT…
WHO ARE YOUR USERS? HOW DO YOU KNOW? HOW DO YOU FIND OUT?
SPECTRUM OF USERS
USERS’ QUESTIONS AS MANUAL ORGANIZERS
USERS AS COCREATORS: FEEDBACK SOURCES
CHECKLIST: USER QUESTIONS AS ORGANIZERS OF THE MANUAL
CHECKLIST: USER CHARACTERISTICS
MANUALS ARE NOT NOVELS
manuals are not novels
WHAT DO MANUALS OFFER THE USER?
HOW CAN YOU ORGANIZE AND WRITE MANUALS?
A MANUAL IS NOT A LIBRARY
STRATEGIES THAT WORK
REVIEW OF EFFECTIVE WRITING STRATEGIES
CHECKLIST
REFERENCE
WRITERS AS DESIGNERS
DESIGN CHOICES: WHY COOKBOOKS WORK BETTER THAN NOVELS
FURTHER READING
WHY USE GRAPHICS?
HOW TO DESIGN EFFECTIVE GRAPHICS
NEW USES OF VISUAL MEDIA
PRODUCT LIABILITY BACKGROUND
THE DUTY TO WARN
DEVELOPING GOOD WARNINGS FOR YOUR PRODUCT
SPECIAL PROBLEMS
EFFECTIVE DESIGN FOR SERVICE AND MAINTENANCE MANUALS
NEW STANDARDS FOR INTERNATIONAL MANUALS
INTERNATIONAL MANUALS: THE USER SPECTRUM EXPANDS
PRODUCING TRANSLATED MANUALS
WHO WRITES THE MANUAL?
SCHEDULING AND MONITORING DOCUMENT PREPARATION
ORGANIZATIONAL SETTINGS THAT AFFECT WRITERS
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Writing and Designing Manuals

Writing and Designing Manuals

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Published by shubham gautam

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Published by: shubham gautam on Aug 13, 2011
Copyright:Attribution Non-commercial

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