Questions for preparation and examination in business administration

Chapter 1: The U. S. Business Environment 1. Define the nature of U.S. business and identify its main goals and functions. 2. Describe the external environments of business and discuss how these environments affect the success or failure of any organization. 3. Explain the importance of the economic environment to business and identify the factors used to evaluate the performance of an economic system.

Chapter 2: Business Ethics and Social Responsibility 4. Show how the concept of social responsibility applies both to environmental issues and to a firms relationships with customers, employees, and investors. 5. Identify four general approaches to social responsibility and describe the four steps that a firm must take to implement a social responsibility program.

Chapter 3: Entrepreneurship, New Ventures, and Business Ownership 6. Explain entrepreneurship and describe some key characteristics of entrepreneurial personalities and activities. 7. Describe the business plan and the start-up decisions made by small businesses and identify sources of financial aid available to such enterprises. 8. Discuss the trends in small business start-ups and identify the main reasons for success and failure among small businesses. 9. Explain the basic issues involved in managing a corporation and discuss special issues related to corporate ownership.

Questions for preparation and examination in business administration

Chapter 4: The Global Context of Business 10. Discuss the rise of international business and describe the major world marketplaces and trade agreements and alliances. 11. Discuss the factors involved in deciding to do business internationally and in selecting the appropriate levels of international involvement and international organizational structure. 12. Describe some of the ways in which social, cultural, economic, legal, and political differences among nations affect international business.

Chapter 5: Business Management 13. Describe the nature of management and identify the four basic functions that constitute the management process. 14. Identify different types of managers likely to be found in an organization by level and area. 15. Describe the basic skills required of managers. 16. Explain the importance of strategic management in organizational success. 17. Discuss contingency planning and crisis management in todays business world. 18. Describe the development and explain the importance of corporate culture. and effective goal setting

Chapter 6: Organizing the Business 19. Describe centralization and decentralization, delegation, and authority as the key ingredients in establishing the decision-making hierarchy. 20. Explain the differences among functional, divisional, matrix, and international organizational structures and describe the most popular new forms of organizational design.

Questions for preparation and examination in business administration

Chapter 7: Operations Management and Quality 21. Identify the activities and underlying objectives involved in total quality management.

Chapter 8: Employee Behavior and Motivation 22. Identify and summarize the most important models and concepts of employee motivation. 23. Describe some of the strategies and techniques used by organizations to improve employee motivation.

Chapter 9: Leadership and Decision Making 24. Define leadership and distinguish it from management. 25. Discuss the concept of situational approaches to leadership. 26. Describe strategic leadership, ethical leadership, and virtual leadership. 27. Relate leadership to decision making and discuss both rational and behavioral perspectives on decision making

Chapter 10: Human Resource Management and Labor Relations 28. Identify the tasks in staffing a company and discuss ways in which organizations select, develop, and appraise employee performance. 29. Discuss workforce diversity, the management of knowledge workers, and the use of a contingent workforce as important changes in the contemporary workplace.

Questions for preparation and examination in business administration

Chapter 11: Marketing Processes and Consumer Behavior 30. Explain the concept of marketing and identify the five forces that constitute the external marketing environment. 31. Explain market segmentation and how it is used in target marketing. 32. Describe the key factors that influence the consumer buying process. 33. Describe the key considerations in the new product development process and explain the importance of branding and packaging.

Chapter 12: Pricing, Distributing, and Promoting Products 34. Identify the various pricing objectives that govern pricing decisions and describe the price-setting tools used in making these decisions. 35. Explain the meaning of distribution mix, identify the different channels of distribution, and describe the major activities in the physical distribution process. 36. Identify the important objectives of promotion, discuss the considerations in selecting a promotional mix, and discuss advertising promotions.

Chapter 13: Information Technology for Business 37. Describe the role of information systems, the different types of information systems, and how businesses use such systems.

Chapter 14: The Role of Accountants and Accounting Information 38. Describe the three basic financial statements and show how they reflect the activity and financial condition of a business. 39. Explain the key standards and principles for reporting financial statements.

Chapter 16: Managing Finances 40. Describe the various ways firms raise capital and identify the pros and cons of each method.
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