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Table Of Contents

Contents
Introduction to troubleshooting
About components and prerequisites
General troubleshooting
MOM tools and customizations
Overview of log files
Installation logs
Operational logs
MOM 2005 and SQL Server 2005 logs
MOM logging and tracing
SQL Server 2005 logging and tracing
Troubleshooting deployment
Prerequisites issues
Setup wizard issues
Setup reports errors on the Verifying Data and Requirements page
Setup reports errors on the Verifying Data and Requirements page
Setup may report errors on the Verifying Data and Requirements page
Account validation fails
Server setup fails with an invalid password error
Server setup fails with code 3010
Server setup fails with error 0x80029C4A
Installation fails with error 1303
Server setup fails during collection server installation
Unable to access reports on a remote reporting server
Data transfer job fails with event ID 81
Client computers do not appear under Pending Actions
Event ID 10016 occurs
Troubleshooting operations
Troubleshooting Reporting Services
MOM issues
Event ID 21711
Event ID 21711
MOM server not communicating with agents
MOM agent properties cannot be modified
MOM scripts fail to execute or results are not passed to the MOM server
"Script Timed Out" alert received
Agents are rejected with event ID 26017
Agent incoming queue data submission has been blocked
Server outgoing data processing has been blocked
Alert received that a full scan is required
Event ID 9029
Event ID 25100
WSUS issues
Antimalware definitions cannot be updated
Svchost.exe uses 100 percent of CPU time for indefinite periods of time
Svchost.exe uses 100 percent of CPU time for short periods of time
Policy issues
Policy is not applied to the agent
Incorrect Client Security policy applied to the agent
Reporting issues
Subreport could not be shown
SSA Summary report shows error for Windows Version check
3004 detection event issues
Numerous 3004 events are logged with no corresponding action-taken events
3004 event is logged with no corresponding action event
Console issues
Threat Override list empty
Starting the Client Security console produces an error
14 Day History report does not display in the Client Security console
Alerts report a malware infection twice for the same client computer
On Demand scan produces 10096 and 10069 events on the MOM server
Public Beta expiration issues
Event ID 10008
Event ID 10008
Clientsetup.exe fails with error 1920
Agent install fails with MSI Error 1603
Client Security removal issues
Troubleshooting client computers
Operating system interactions
Windows Defender and Client Security are both running on Windows Vista
Safe Mode results in no events reported
Client user interface issues
Client user not able to set the scan time
Client user can turn off scans
Opening the Client Security UI fails with error 0x80070005
Excepted files do not remain excepted
Scheduled scans fail to run
Client Security UI will not open after installation
Update Now in the Windows Security Center does not work
FCSLocalPolicy.exe returns "Access Denied"
Stopping a scheduled scan fails with error 0x80080017
Event issues
Event ID 3002
Event ID 3006 incorrectly occurs
Event ID 5000 and 5001 occur periodically
Agent installation fails with event ID 11724
Running a scan results in event ID 10004
Definitions issues
Windows Update repeatedly offers the same definition update
Agent unable to contact the distribution server
Windows Update repeatedly offers the same definition update
Definition update fails with error 0x80080005
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Troubleshooting Guide

Troubleshooting Guide

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Published by Suresh Kumar

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Published by: Suresh Kumar on Aug 16, 2011
Copyright:Attribution Non-commercial

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03/25/2012

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