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kepuasan pengguna

kepuasan pengguna

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Published by: imelquin on Aug 16, 2011
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11/29/2013

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BIDANG KAJIAN RISET:SISTEM INFORMASI AKUNTANSI
PENGARUH KUALITAS SISTEM INFORMASI,
PERCEIVED USEFULNESS,
DAN KUALITASINFORMASI TERHADAP KEPUASANPENGGUNA AKHIR SOFTWARE AKUNTANSI
ISTIANINGSIH
(PASCASARJANA ILMU AKUNTANSI FAKULTAS EKONOMIUNIVERSITAS INDONESIA)
DR. SETYO HARI WIJANTO
(FAKULTAS EKONOMI UNIVERSITAS INDONESIA)
Curriculum Vitae
Pemakalah
 
Nama:IstianingsihTempat TanggalLahir:Purworejo, 18 Oktober 1971Alamat Rumah:Pesona Atlantis Blok L 10 No.12 CitraRayaTangerangTelepon:59407788 / 0818992285/ 68563050Alamat Kantor:Pascasarjana Ilmu Akuntansi FEUIJl. Salemba Raya No. 4 Jakarta 10430Fax:02159407788/31907848 / 3900703E-mail:istisastro@yahoo.com; istisastro@plasa.comPendidikan TerakhirMahasiswa s3 Program Pascasarjana IlmuAkuntansi Fakultas Ekonomi UniversitasIndonesiaInstitusi yangdiwakiliPascasarjana Ilmu Akuntansi FakultasEkonomi Universitas IndonesiaNama:Dr. Setyo Hari WijantoTempat TanggalLahir:Mojosari, 24 Maret 1951Alamat Rumah:Jl.Pondasi Ujung no.18 Kayu Putih - Jakarta13210Telepon:4716030/0816866030Alamat Kantor:Jl. Gn Sahari 2 No.6B Jakarta 10610Phone/Fax:4253115E-mail:setyohw@idola.net.idPendidikan TerakhirS3 Program Pascasarjana Ilmu ManajemenFakultas Ekonomi Universitas IndonesiaInstitusi yangdiwakiliFakultas Ekonomi Universitas Indonesia
 
PENGARUH KUALITAS SISTEM INFORMASI,
 PERCEIVED USEFULNESS,
DANKUALITAS INFORMASI TERHADAP KEPUASAN PENGGUNA AKHIR SOFTWARE AKUNTANSI
IstianingsihSetyo Hari WijantoProgram Doktoral – Pascasarjana Ilmu Akuntansi Feui
 ABSTRACT 
The objective of this study is to examine the effect of information system quality,information quality, and perceived usefulness on end-user accounting software satisfaction.Another objective of this study is to examine the validity and reliability of end-user computer satisfaction instruments developed by Doll and Torkzadeh (1988). This study modifiesinformation system success model from DeLone and McLean (1992) and Seddon (1997) byincluding confirmatory factor analysis for user satisfaction variable. Data used in this study is primary data based on questionnaires distributed to the users of accounting software whowork at variety of companies in Indonesia. To examine 309 returned questionnaires, I use thestructural equation model (SEM).The results of this study show that information system quality statistically significantaffects the perceived usefulness and end-user accounting software satisfaction. Informationquality statistically significant affects the perceived usefulness and end-user accountingsoftware satisfaction. Perceived usefulness affects the end-user accounting softwaresatisfaction. Furthermore, the result show that the instruments study developed by Doll andTorkzadeh (1988), has a good validity and reliability to measure the end-user computer satisfaction (EUCS).Key Words: Information System Quality, Information Quality, Perceived Usefulness, EndUser Computer Satisfaction, Information System Success Model.
1. PENDAHULUAN
Kemampuan untuk mengelola informasi secara efektif di dalam perusahaan sangat penting karena dapat menjadi dasar untuk memperoleh keunggulan kompetitif. Informasitelah menjadi aktiva tidak berwujud, yang jika dikelola dengan baik, dapat digunakan untuk meningkatkan sumber-sumber perusahaan lainnya. Karena itu banyak perusahaan yang mulai1

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