Configuration Management Best Practices
Couple with Change Management: In order to keep conﬁguraon items up-to-date, update the ConﬁguraonManagement Database (CMDB) as part of every change. The conﬁguraon manager should only makemodiﬁcaons to items in the CMDB when an approved change is in place.
Conﬁguraon Management is at the core of eﬀecve service management. The quality of data within the ConﬁguraonManagement Database (CMDB) aﬀects the eﬃciency of the enre corporate Service Management strategy, as all processesulize and feed into Conﬁguraon Management. As deﬁned by ITIL, Conﬁguraon Management is more than a simpleregistry of physical assets; it includes documentaon, Service Level Agreements, service catalogs, warranes, and knowledge.It enables the enterprise to manage the evolving relaonships of those assets with customers, internal departments andlocaons, other organizaons, and external suppliers.
Benets of a Solid Change Management Process
Rule 1: Be in Control
Organizaons must remain in control of Conﬁguraon Items and the ways they change. If control is lost, thenthe process is worthless.
Rule 2: Rely on Technology
Manual Conﬁguraon Management may prove to be impossible. You need to use technology to help discover, record, andmaintain conﬁguraon informaon.
Rule 3: Discover the Chain Reacon
Conﬁguraon Management makes other things happen. Implemenng Conﬁguraon Management by itself is a waste of me.Your Conﬁguraon Management program must enable your Change, Incident, Problem, and Release management programsif you want to see a return.
Rules of the CMDB
A Step-by-Step Guide
1) Build Variance Detecon -- Conﬁguraon management must be able to eﬃciently supply CI build informaon, as detecve controlsare vital to change management and detected changes can examined for process problems, human errors, or security incidents thatrequire immediate aenon.2) Inadequate informaon about the CI conﬁguraon can disrupt the change process, requiring extra me to analyze the CI and canresult in incorrect planning that leads to availability problems, missed dates, and poor performance.3) Data Mining for Problem Management – Engineers invesgang incidents can mine conﬁguraon records to look for correspondingincidents when certain CIs are used in a certain way4) Enhance Ability to Rebuild – In the event of a CI disaster, it is easier to rebuild if the ﬁnal producon build is known. If the ﬁnal buildexists as a drive image, the new hardware can be matched to the last known good build and the image can be restored. Unlike manualprocesses, recovery can be completed in minutes.5) Assist with Budgeng – Understanding the hardware and soware involved in a given CI allows proper cosng in the budget plan.Cosng informaon is also important for ensuring the ﬁrm has adequate insurance. Tracking CIs allows IT to rapidly report whatcapital assets are in use, being decommissioned, or transferred to other departments or divisions.6) Assist with Licensing – Understanding what soware is deployed allows management to track how many tools are in produconand properly manage license counts. Firms want to have enough licenses to avoid legal disputes, but control spending by nothaving too many.