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Configuration Management Best Practices

Configuration Management Best Practices

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Published by TechExcel
Configuration Management is at the core of effective service management. The quality of data within the Configuration Management Database (CMDB) affects the efficiency of the entire corporate Service Management strategy, as all processes utilize and feed into Configuration Management. As defined by ITIL, Configuration Management is more than a simple registry of physical assets; it includes documentation, Service Level Agreements, service catalogs, warranties, and knowledge. It enables the enterprise to manage the evolving relationships of those assets with customers, internal departments and locations, other organizations, and external suppliers.
Configuration Management is at the core of effective service management. The quality of data within the Configuration Management Database (CMDB) affects the efficiency of the entire corporate Service Management strategy, as all processes utilize and feed into Configuration Management. As defined by ITIL, Configuration Management is more than a simple registry of physical assets; it includes documentation, Service Level Agreements, service catalogs, warranties, and knowledge. It enables the enterprise to manage the evolving relationships of those assets with customers, internal departments and locations, other organizations, and external suppliers.

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Published by: TechExcel on Aug 18, 2011
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Configuration Management Best Practices
 
www.techexcel.com
Couple with Change Management: In order to keep configuraon items up-to-date, update the ConfiguraonManagement Database (CMDB) as part of every change. The configuraon manager should only makemodificaons to items in the CMDB when an approved change is in place.
Tip:
Configuraon Management is at the core of effecve service management. The quality of data within the ConfiguraonManagement Database (CMDB) affects the efficiency of the enre corporate Service Management strategy, as all processesulize and feed into Configuraon Management. As defined by ITIL, Configuraon Management is more than a simpleregistry of physical assets; it includes documentaon, Service Level Agreements, service catalogs, warranes, and knowledge.It enables the enterprise to manage the evolving relaonships of those assets with customers, internal departments andlocaons, other organizaons, and external suppliers.
Benets of a Solid Change Management Process
Rule 1: Be in Control
Organizaons must remain in control of Configuraon Items and the ways they change. If control is lost, thenthe process is worthless.
Rule 2: Rely on Technology
Manual Configuraon Management may prove to be impossible. You need to use technology to help discover, record, andmaintain configuraon informaon.
Rule 3: Discover the Chain Reacon
Configuraon Management makes other things happen. Implemenng Configuraon Management by itself is a waste of me.Your Configuraon Management program must enable your Change, Incident, Problem, and Release management programsif you want to see a return.
Rules of the CMDB
A Step-by-Step Guide
1) Build Variance Detecon -- Configuraon management must be able to efficiently supply CI build informaon, as detecve controlsare vital to change management and detected changes can examined for process problems, human errors, or security incidents thatrequire immediate aenon.2) Inadequate informaon about the CI configuraon can disrupt the change process, requiring extra me to analyze the CI and canresult in incorrect planning that leads to availability problems, missed dates, and poor performance.3) Data Mining for Problem Management Engineers invesgang incidents can mine configuraon records to look for correspondingincidents when certain CIs are used in a certain way4) Enhance Ability to Rebuild In the event of a CI disaster, it is easier to rebuild if the final producon build is known. If the final buildexists as a drive image, the new hardware can be matched to the last known good build and the image can be restored. Unlike manualprocesses, recovery can be completed in minutes.5) Assist with Budgeng Understanding the hardware and soware involved in a given CI allows proper cosng in the budget plan.Cosng informaon is also important for ensuring the firm has adequate insurance. Tracking CIs allows IT to rapidly report whatcapital assets are in use, being decommissioned, or transferred to other departments or divisions.6) Assist with Licensing Understanding what soware is deployed allows management to track how many tools are in produconand properly manage license counts. Firms want to have enough licenses to avoid legal disputes, but control spending by nothaving too many.
 
Configuration Management Best Practices
 
www.techexcel.com
Configuraon Management Serves all other ITIL processes
Service Desk
SofwareConfiguraon
Asset
ManagementChangeManagementCapacityManagement
Service Level
ManagementIT DepartmentProvisioning
 Transactions
Quality of ServiceQuality of Experience
BusinessUser
Discovery
CMDB
Service ImpactManagement
Configuraon Management is tasked with capturing, keeping and providing up-to-date informaon about the ITinfrastructure. Every IT organizaon has informaon about its infrastructure, parcularly aer compleng majorprojects or when audit and impact analyses are done. Configuraon Management aims to provide reliable detailsabout the IT infrastructure. It holds the details of specific items in the infrastructure, what Configuraon Managementcalls Configuraon Items (CI’s). One of the most important characteriscs of Configuraon Management is how itrelates these CI’s to one another. It is this relaonship that is the key differenator between the seldom implementedConfiguraon Management and the more common process of Asset Management. If IT organizaons are to significantlyimprove services, a well run Configuraon Management process is crical.
A Step-by-Step Guide

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