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Fundamentals of Organizational Behaviour 3rd Cdn Ed.

Fundamentals of Organizational Behaviour 3rd Cdn Ed.

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Published by Faheem UQ
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Published by: Faheem UQ on Aug 23, 2011
Copyright:Attribution Non-commercial

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11/18/2012

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What is organizational behaviour?Isn’t organizational behaviour common sense?Or just like psychology?How does knowing about organizationalbehaviour make work and life moreunderstandable?What challenges do managers and employeesface in the workplace of the twenty-first century?
CHAPTER
1
What Is
OrganizationalBehaviour?
An organization decides it will hire peoplewith few skills and job experience. Whatchallenges might its managers face?
PART 1
UNDERSTANDING THE WORKPLACE
 
OB IS FOR EVERYONE 
Why do some people do well in organizational settingwhile othershave difficulty? Do you know what a typical” organization lookslike? Doesjob satisfaction 
really  
make a difference? Are you ready to assume more responsibility at work? 
1
What is organizationalbehaviour?
innipeg-based Inner CityRenovation (ICR) does renova-tion and construction work onrundown inner city residential and com-mercial buildings, with the aim of revital-izing the area.
1
As part of its mission, thecompany employs and trains low-incomeresidents of the inner city. ICR is a for-profit company that was created by fivenot-for-profit joint venture partners: NorthEnd Housing Project (NEHP), WinnipegPartners in Housing (WPH), SpenceNeighbourhood Association (SNA), WestBroadway Development Corporation(WBDC), and Community OwnershipSolutions (COS). ICR has completed over50 residential and commercial projectssince opening its doors in August 2002.
Because ICR hires a number of employees who havefew skills and little job experience, managers must teachthe employees how to perform the role of employee.Managers must also teach employees about teamworkand leadership while working side by side with them onconstruction projects. Can a company like ICR survive aswell as a company not as committed to social values?The challenges that the managers at ICR face inrunning a successful organization and getting peopleto work well together illustrate several concepts youwill find as you study the field of organizational behav-iour. Let’s take a look, then, at what organizationalbehaviour is.
W
3
D
EFINING
O
RGANIZATIONAL
B
EHAVIOUR
Organizational behaviour
(often abbreviated as OB) is a field of study that investi-gates how individuals, groups, and structure affect and are affected by behaviour withinorganizations. Behaviour refers to what people do in the organization, how they per-form, and what their attitudes are. Because the organizations studied are often businessorganizations, OB is frequently applied to address workplace issues such as absenteeism,turnover, productivity, motivation, working in groups, and job satisfaction. Managersoften apply the knowledge gained from OB research to help them manage their organ-izations more effectively.
organizational behaviour
Afieldof study that investigates the impactof individuals,groups,and structureon behaviour within organizations;the aim is to apply such knowledgetoward improving organizationaleffectiveness.
What people-related challengeshave you noticed in the workplaceWhy should you care about understanding other people? 
 
OB I
s
for Everyone
It may seem natural to think that the study of OB is for lead-ers and managers of organizations. After all, they often setthe agenda for everyone else. However, OB is for everyone.For instance, many employees have informal leadershiproles. They are often expected to move beyond simply pro-viding labour to playing a more proactive role in achievingorganizational success. Aswell, managers are increasinglyasking employees to share in their decision-making processes rather than simply followorders. For instance, employees in some retail stores can make decisions about when toaccept returned items on their own, without involving the manager. Thus, in manyorganizations, the roles of managers and employees have become blurred.
2
OB is not just for managers and employees. Entrepreneurs and self-employed indi-viduals may not act as managers, but they certainly interact with other individuals andorganizations as part of their work. In fact, much of OB is relevant beyond the workplace.OB applies equally well to all situations in which you interact with others. In fact, OBis relevant anywhere that people come together and share experiences, work on goals,or meet to solve problems. The study of OB can shed light on the interactions amongfamily members, the voluntary group that comes together to do something aboutrevivingthe downtown area, students working as a team on a class project, the parents
4
Part
1
Understanding the WorkplaceWhat is organizational behaviour?It’s a field of study that focuses onthree levels of behaviour in organ-izations. One level is the individ-ual, such as the Wal-Mart greeterhanding out smiley balloons.Another level is the group, suchas the three employees of Praxair,a distributor of bottled industrialgases, who meet to discuss theirwork. The third level is structure,which is depicted here byemployees working in cubicles atBloomberg, a financial mediacompany.
Why do some people do well in organizational settingswhile others have difficulty? 
*

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