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Table Of Contents

Client Applications
Monitoring and Recording Administrator
Calabrio Screen Player Plug-in
Desktop Recording Service
Web Applications
Cisco Unified Workforce Optimization
Monitoring and Recording CTI Service
Monitoring and Recording Data API Service
Monitoring and Recording DB Cleaner Service
Monitoring and Recording DB Proxy Service
Monitoring and Recording Jetty Service
Monitoring and Recording Monitoring and Notification Service
Monitoring and Recording Monitor Service
Monitoring and Recording Network Recording Service
Monitoring and Recording Sync Service
Monitoring and Recording Upload Controller
Quality Management License
Advanced Quality Management License
Call Recording License
Supported Configuration
System Requirements
System Environment
Data Configuration Environment
Operating Environment
QM License and Call Recording License (Voice Recording Only)
QM License and Call Recording License (Voice Recording Plus)
AQM License (Voice and Screen Recording)
AQM License (Voice and Screen Recording Plus)
Server Capacity Guidelines
Single Server Configurations for Server Recording and Network Recording
Single Server Configurations for Desktop Recording
Off-board Server Configurations for Server Recording and Network Recording
Disk Storage Sizing Guidelines
Supported Remote Agent Configurations
Software VPN Support
Hardware VPN Support
Required Third-Party Applications
Web Browser Considerations
Supported IP Phones
Supported IP Phones for Desktop Recording and Server Recording (SPAN)
Supported IP Phones for Network Recording
Server Recording (SPAN)
Network Recording
Points to Remember
Installing Unified CM for Network Recording
Desktop Recording Service (Endpoint) Requirements
Enabling Required Phone Device Parameters
Hard Disk Drive Space on Agent’s Computers
Network Interface Cards
Phone Configurations for the Desktop Recording Service
Firewall Requirements
Pre-installation and Deployment Checklists
Microsoft SQL Server
Installing Microsoft SQL Server
Creating an SQL Server User Login
Microsoft SQL Server 2008 Requirements
Adding Firewall Exclusions by Application
Allowing Remote Connections
Configuring the SQL Server Browser
Windows SNMP Services
Installing Windows SNMP Services
Active Directory Configuration Guidelines
Active Directory Information
Locating the Active Directory Domain Name
Installing Services
Site Configuration Setup
Entering Configuration Data in Initial Mode
Manually Installing the Cisco JTAPI Client
Site Configuration Setup Steps
Monitoring and Recording Database
Configuration Settings Used By Services
Cisco Unified CC Database
Adding a Unified CM Cluster
Deleting a Unified CM Cluster
Enterprise Settings
Software Updates
Session Timeout Options
Importing a License File
Licensing Rules
Adding an Active Directory Domain
Removing an Active Directory Domain
Enabling a Locale
Recording File Storage Location
Configuring the Recording Location
Upload Settings
Monitoring and Notification
Configuring the SNMP Settings
Using Email Addresses for Notification
Configuring the SMTP Settings for Email
Adding a Notification Email Address
Using Notification Triggers
Enabling or Disabling a Notification Trigger
Configuring the Notification Trigger
Adding an Ignored Extension
Modifying an Ignored Extension
Removing an Ignored Extension
Examples of Notification Configuration Problems
Detail (Tab Delimited)
RTP Filter Guidelines
Adding an RTP Filter
Editing an RTP Filter
Deleting an RTP Filter
Entering Configuration Data in Update Mode
Rules for Upgrading or Modifying the Unified CC Database in Update Mode
Stopping the Sync Service Before Upgrading the Unified CCX Database
Changing the Recording Location in Update Mode
Site Configuration Setup Tools
Figure 34.Site Configuration Setup tools
Start Local Services
Create Database Catalogs
Start Local Services x x x x x
Generate Info for MSI Clients x
Encrypt Audio Files x
Set Recording Home Directory x
Display Metadata Encryption Key x x x x x
Remove Recording x x x x x
Generate Info for MSI Clients
Download/Install JTAPI
Set Recording Home Directory
Display Metadata Encryption Key
Remove Recording Services
Configure Local Servers
Installing Supplemental Language Support
Installing Client Applications for Cisco Monitoring and Recording
Enabling the Elevated Privileges Policy for Window Installer Installation
Enabling the Windows Elevated Privileges Policy
Calabrio Screen Player Plug-in Limitations
Enabling the Next Generation Java Plug-in
Using Automated Package Distribution Tools
Per-Machine vs. Per User
Automated Package Installation vs. Manual Installation
Multiple Software Releases
Windows Installer Logging
Installation and Uninstallation Deployment Packages
Recommended Deployment Preparation Model
Client Installation Packages on the Installation DVD
Configuring Client Installation Files
Upgrading from Previous Versions
Workflows and Retention Periods
Upgrade Guidelines
PrgpxNT.dll Failed to Register
Upgrading the Client Applications
Testing the Upgrade on Client Machines
Installing a Service Release or Patch
Guidelines for Installing a Patch (SR or ES)
Installing an Patch (ES or SR)
Rolling Back to a Previous State
Verifying QM was Removed Correctly
Checklists and Activities
Pre-Installation Checklists
Pre-installation Checklist
Pre-order Validation Checklist
Environment Information Checklist
IP Phone Models and Remote Access Checklist
Base Server Information Checklist
Cisco Unified CC Database Checklist
Cisco Unified CM Information Checklist
SQL Server 2005 Standard Edition Checklist
SQL Database Server Information
Monitoring and Recording CTI Service Information
Enterprise Settings Information Checklist
Active Directory Domain Information Checklist
Recording File Storage Information Checklist
Monitoring and Notification Information Checklist
Remote User Information Checklist
RTP Filters Information Checklist
Deployment Information Checklist
Server Information Checklist
Active Directory Information Checklist
Unified CM Information Checklist
Build Server Information Checklist
Optional: Install Windows SNMP Services Checklist
Services Installation Checklist
Initial Mode Configuration Checklist
Cisco Unified CM Checklist
Monitoring and Recording CTI Service Checklist
Enterprise Settings Checklist
Optional: Domain Information Checklist
Recording File Storage Location Checklist
Upload Settings Checklist
Monitoring and Notification Checklist
RTP Filters Checklist
Install JTAPI Checklist
Monitoring and Recording Administrator Checklist
Backup and Restore
Disaster Recovery
Restoring the Cisco Monitoring and Recording Database
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Monrec 80 Installation Guide Cisco

Monrec 80 Installation Guide Cisco

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Published by Madeline Avila

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Published by: Madeline Avila on Aug 31, 2011
Copyright:Attribution Non-commercial


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