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Unethical BMW Employees Slow Down Success of BMW

Unethical BMW Employees Slow Down Success of BMW

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Published by Stealth98
BMW employees of after sales departments show unethical behavior and slow down the success of BMW

BMW employees like Stephan Nau and Ariane Jaehnig show their aversion against BMW (loyal) customers. On all aspects of customer services, like empathie, respect, friendlyness and resolving power employees of BMW AG show serious shortcomings for several years. Shortcomings which are structurally ignored by senior management of BMW AG
BMW employees of after sales departments show unethical behavior and slow down the success of BMW

BMW employees like Stephan Nau and Ariane Jaehnig show their aversion against BMW (loyal) customers. On all aspects of customer services, like empathie, respect, friendlyness and resolving power employees of BMW AG show serious shortcomings for several years. Shortcomings which are structurally ignored by senior management of BMW AG

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Published by: Stealth98 on Sep 05, 2011
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03/13/2014

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Zojtl`ehb KIV jipbdyjjs sbdw gdwo tlj sueejss dn KIV
KIV `s h prji`ui ehr krhog hog KIV ehrs gjs`rhkbj ky pjdpbj wld lhvj phss`do ndr ehrs. Dwo`of hog gr`v`of h prji`ui ehr lhs ihoy hgvhothfjs. [jb`hk`b`ty, gurhk`b`ty, nuoet`dohb`ty hog quhb`ty hrj tlj idst `ipdrthot vhbujs dn h prji`ui ehr. Ho dwojr dn h KIV ehr wdubg jpjet tlht `o ehsj dn h nh`burj KIV jipbdyjjs hrj nubby edii`ttjg hog jqu`ppjg td sdbvj tlj `ssuj do h prdnjss`dohb hog rjspjetnub why.
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N`rst ebhss sjrv`ej
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KIV Jipbdyjj khs`e pr`oe`pbjs
Wd put tlj kjlhv`dr dn tlj sjrv`ej gjphrtijots dn KIV '( `o edotj$t `o tl`s phrhfrhpl tlj KIV khs`e pr`oe`pbjs wl`el hrj vhb`g ndr jvjry jipbdyjj dn tlj KIV frdup hrj edp`jg. KIV '( ebh`is tlht) "*ur`of tlj oj$t gjehgj wj h`i td sjeurj dur pds`t`do hs tlj wdrbgs bjhg`of ihounheturjr dn prji`ui hutdidk`bjs. +dr tl`s rjhsdo hbb dn dur strhtjf`js  `oebug`of dur edrpdrhtj eubturj  hrj edoej`vjg do h bdof#tjri khs`s hog hrj edosthotby thrfjt#dr`jotjg.-rrdr) jnjrjoej sdurej odt nduog&
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Wlj khs`e pr`oe`pbjs dn tlj KIV (rdup ndri tlj khs`s dn tl`s bdof#tjri hog thrfjt#dr`jotjg het`do
8
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!ustdijr dr`jotht`do
"7ur eustdijrs gje`gj wljtljr dr odt dur ediphoy `s sueejssnub. 7ur eustdijrs hrj ht tlj ejotrj dn hbb dn dur het`dos hog tlj rjsubts dn dur het`dos iust kj :ugfjg nrdi h pjrspjet`vj dn tlj`r kjojn`t td tlj eustdijr.&
"jh# pjrndrihoej
"Vj h`i td kj tlj kjst. -hel dn us lhs td r`sj td tl`s elhbbjofj, ijho`of tlht jhel jipbdyjj iust kj prjphrjg td hel`jvj h l`fl gjfrjj dn jnn`e`joey. Vj hsp`rj td kjbdof td ho jb`tj, kut w`tldut kj`of hrrdfhot, kjehusj `t `s tlj ediphoy hog `ts prdguets tlht eduot tlj idst  hog odtl`of jbsj.&
[jspdos`k`b`ty
"-hel KIV (rdup jipbdyjj kjhrs pjrsdohb rjspdos`k`b`ty ndr tlj sueejss dn tlj ediphoy. Wl`s hbsd hppb`js  w`tl`o h tjhi, wljrj jhel `og`v`guhb iust kj hwhrj dn l`s dr ljr rjspdos`k`b`ty. >o tl`s rjspjet wj hrj nubby hwhrj tlht wj hbb wdrc tdfjtljr `o hel`jv`of edrpdrhtj fdhbs. +dr tl`s rjhsdo wj hbsd wdrc tdfjtljr `o tlj `otjrjsts dn tlj ediphoy.&
$nnjet`vjojss
"7oby susth`ohkbj hog jnnjet`vj rjsubts hrj dn kjojn`t td tlj ediphoy. Vljo hssjss`of ihohfjijot, `t `s doby tlj jnnjet dn pjrndrihoej do rjsubts tlht eduots.&
Hghpthk`b`ty
">o drgjr td hel`jvj edot`oudus sueejss wj iust hghpt 6u`ecby hog nbj$`kby td ojw gjihogs. Wljrjndrj, wj rjfhrg elhofj hs h elhoej hog tlj hk`b`ty td hghpt hs tlj prjrj6u`s`tj ndr ihc`of usj dn tl`s elhoej.&
%`ssjot
">o tlj sjhrel ndr tlj kjst sdbut`do jvjrydoj lhs tlj guty td kr`of td b`flt hoy g`shfrjjijot. Wlj sdbut`dos nduog hrj tljo rjsdbutjby `ipbjijotjg ky hbb `ovdbvjg.&
[jspjet, trust, nh`rojss
"Vj trjht doj hodtljr w`tl rjspjet. Ihohfjijot `s khsjg do iutuhb trust, trust `s khsjg do ehbeubhk`b`ty hog nh`rojss.&
$ipbdyjjs
"Kus`ojss jotjrpr`sjs hrj ihgj ky pjdpbj. -ipbdyjjs hrj dur strdofjst nhetdr dn sueejss. <dosj6ujotby, pjrsdoojb gje`s`dos kjbdof td tlj idst erue`hb gje`s`dos.&
&jhg`of ky jhipbj
"-vjry j$jeut`vj lhs ho j$jipbhry nuoet`do.&
'usth`ohk`b`ty
"Vj rjfhrg susth`ohk`b`ty hs h bhst`of hog pds`t`vj edotr`kut`do tdwhrgs tlj jedodi`e sueejss dn tlj ediphoy. Wl`s `s tlj khs`s dn dur jedbdf`ehb hog sde`hb rjspdos`k`b`ty.&
'de`jty
"Vj edos`gjr hwhrjojss dn sde`hb rjspdos`k`b`ty ho `osjphrhkbj phrt dn dur edrpdrhtj sjbn#edoejpt`do.&
(ogjpjogjoej
"Vj sjeurj tlj KIV (rdups jotrjprjojur`hb `ogjpjogjoej tlrdufl susth`ohkbj hog prdn`thkbj frdwtl.&
 
8
 lttp)//www.kiwfrdup.edi Khs`e pr`oe`pbjs ndr jipbdyjjs
 
KIV Eustdijr jxpjr`joej
Wlj j$pjr`joejs w`tl eustdijr sjrv`ejs td `s st`bb kj`of ijhsurjg
0
 w`tl ho `ogjpjogjot survjy hidofst KIV eustdijrs wld lhvj edothetjg KIV eustdijr sjrv`ejs. Wlj nrdot gjsc dn KIV '( eustdijr sjrv`ejs `s dutsdurejg td (==
1
, sd tl`s ediphoy `s hbsd ijhsurjg hog `ovdbvjg `o tlj survjy.
[jhsdo td edothet KIV eustdijr sjrv`ejs
V`bb`ofojss dn KIV jipbdyjjs td ljbp Nr`jogb`ojss dn KIV jipbdyjjs
0
 lttp)//www.survjyidocjy.edi/s/3291?4A
1
 lttps)//www.fcc.gj/fccgj/cuogjo.plp

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