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Table Of Contents

Telecommunications Systems
Parts Of The Telephone
Parts of the Telephone
Telephone Functions Depend Upon the System
Older Style Telephones Still in Use
Labels
Color Trivia
Expanding the Number of Buttons
Ringing
How Does The Telephone Work?
Digital vs. Analog Telephones
of the Telephone on Your Desk
What is a PBX?
Understanding Your Own System
What is the Physical Makeup of the PBX?
A Look Inside The PBX Cabinet
PBX Shelf
PBX Circuit Boards
Other Components Inside The PBX Cabinet
PBX Sizing and Growth
How the PBX Works
Earlier PBXs and How they Worked
(PBX and Key Systems)
PBX Functions (Also Called Features)
Telephone Working With A PBX
Expense Control Function of the PBXs
and PBXs
Wireless Telephones with a PBX
PBX Disaster Recovery Planning
While identifying your organization’s requirements may
Identifying the Requirements
A PBX Request For Proposal (with sample questions)
The ACD
ACD Hardware
ACD System Features
Performance Measurement
Agent Capabilities
Supervisor Capabilities
Caller Support Capabilities
Network Services (Outside Lines) for ACDs
Other Call Center Capabilities
Perspective
Office Telephone Systems
Definition by How it Sounds to the Caller
and Automated Attendant
Different Ways of Setting it Up
Automated Attendant
Voice Mail System Components
Voice Mail system components:
Voice Mail Capabilities for the Caller
Mailbox Owner
Other Voice Mail Features
Voice Mail Administration
Multiple Locations
Voice Mail Service Bureaus
Voice Mail Purchasing Questions
Unified Messaging
Call Accounting
Telemanagement Systems
Engineering-Based Convergence Concepts
Putting The Pieces Together
The “Mainframe” Switch
The Concept Of Specialized Networks
Applications-Based Convergence Concepts
Computer Telephony Applications Development
Other Computer Telephony Applications
How The IVR Provides Information
IVR Management Information Available
IVR Implementation
What is a Fax Server?
Fax Mail
Fax-on-Demand
Methods of Document Selection
Broadcast Fax
Fax-on-Demand Cost Justifications
Configuring Fax-on-Demand
Outside Lines
T-1 Circuit Applications for PBXs
(not typically connected to the PBX)
Transmission Medium
Synchronous and Asynchronous Transmission
Modems
Multiplexers
CSU/DSU Hardware
More Transmission Hardware
Bandwidth
Simplex vs. Duplex
Protocols
Analog vs. Digital
Power at the Desk
Main and Intermediate Distribution Frames
Shielded Twisted Pair
Screened Twisted Pair Cable
Grounding
Twisted Pair Copper Cabling
Coaxial Cable
Fiber Optic Cable
Purchasing Cabling and its Installation
Building Cabling Systems
Cabling Standards
Telecommunications Industry
Telecommunications Systems (Equipment)
Software And Service Companies
Professional Services
Outsourcing Resources – Who To Call
Personal Perspective From The Author
Index
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The Telecom Handbook - Jane Laino

The Telecom Handbook - Jane Laino

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Published by: Varsha1003 on Sep 07, 2011
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