Welcome to Scribd, the world's digital library. Read, publish, and share books and documents. See more
Download
Standard view
Full view
of .
Look up keyword or section
Like this
20Activity
P. 1
Workforce Development Benchmark Project

Workforce Development Benchmark Project

Ratings:

4.67

(3)
|Views: 1,246|Likes:
Published by kathyyeager
During the 2006 spring semester at Johnson County Community College, a workforce development benchmarking survey was conducted with 20 community colleges across the United States. The survey of key people working in the continuing education/contract training area was designed to gain insight into processes, procedures and best practices in the area of workforce development.
During the 2006 spring semester at Johnson County Community College, a workforce development benchmarking survey was conducted with 20 community colleges across the United States. The survey of key people working in the continuing education/contract training area was designed to gain insight into processes, procedures and best practices in the area of workforce development.

More info:

Published by: kathyyeager on Oct 09, 2008
Copyright:Attribution Non-commercial

Availability:

Read on Scribd mobile: iPhone, iPad and Android.
download as DOC, PDF, TXT or read online from Scribd
See more
See less

10/15/2011

pdf

text

original

 
Workforce Development  Benchmark Project 
Kathy Yeager Business Solutions Director Johnson County Community CollegeCenter for Business and Technology12345 College BoulevardOverland Park, KS 66210-1299913-469-3845kyeager@jccc.eduDecember, 2006
 
Table of Contents
 
Workforce Development Benchmark Survey
 
Executive Summary.....................................................................................................................................1Major Survey Findings...................................................................................................................1College Visitations Major Findings.................................................................................................2Introduction.................................................................................................................................................3Purpose...........................................................................................................................................3Methodology...................................................................................................................................3Community College Survey Participants........................................................................................4Demographics..............................................................................................................................................5Sales Calls...................................................................................................................................................9Revenue.....................................................................................................................................................14Curriculum.................................................................................................................................................18Customer Profiles......................................................................................................................................21Instructors/Trainers....................................................................................................................................24Marketing..................................................................................................................................................27ROI............................................................................................................................................................28Evaluations................................................................................................................................................29Credit Contract Training............................................................................................................................31Customer Loyalty......................................................................................................................................33Future Projections......................................................................................................................................34LIST OF FIGURES
 Figure 1. Credit Enrollment...................................................................................... ..................
5
 Figure 2. Non-Credit Enrollment.......................................................................... ......................
5
 Figure 3. Service Area Population............................................................................ ..................
6
 Figure 4. Single vs. Multi-County........................................................................ .......................
6
 Figure 5. School Service Area Demographic....................................................... .......................
7
 Figure 6. Service Area Economy.................................................................................... .............
7
 Figure 7. Service Area Business Type..........................................................................................
8
 Figure 8. Number of Sales Calls Per Week..................................................................................
9
 Figure 9. Proactive Sales Calls......................................................................................... ..........
9
 Figure 10. Reactive Sales Calls...................................................................... ............................
10
 Figure 11. Organization Level Targeted for Approach........................................................ ........
10
 Figure 12. Vertical Market Targets for Sales Calls.................................................................... ..
11
 Figure 13. Length of Time to Close a Sale...................................................... ............................
11
 Figure 14. Sales Staff Sell Both Public Seminars and Contract Training?..................................
12
 Figure 15. Sales Person Complete Process From Approach to Delivery?...................................
12
 Figure 16. Sales Staff Receive Commission or Bonus?.......................................... .....................
13
 Figure 17. Which Services Generate Most Revenue?.......................................................... ........
14
 Figure 18. Average Contract Sale Amount....................................................................... ...........
14
 Figure 19. Sales Dept. Annual Retained Revenue Goal..............................................................
15
 Figure 20. College Expectations for Annual Net Revenue for Your Center.................................
15
 Figure 21. Percent Total Revenue Generated by Contract Training.......................................... ..
16
 Figure 22. Percent Revenue Generated by Public Enrollment Classes.......................................
16
 Figure 23. Percent Overhead College Charges Center............................................... ................
17
 Figure 24. Percent Discount for Volume Sales................................................................ ............
17
 Figure 25. Top Revenue Producing Products............................................................. .................
18
 Figure 26. Who Owns the Curriculum?............................................................. .........................
19
 Figure 27. Most Demanded Soft Skills...................................................................... ..................
19
 Figure 28. Most Demanded Computer Classes............................................................ ...............
20
 Figure 29 Where Leads Are Found.................................................................. ..........................
21i

Activity (20)

You've already reviewed this. Edit your review.
1 thousand reads
1 hundred reads
ravifact liked this
atifatanvir1758 liked this
lrienbolt liked this
service55 liked this
PedoPope liked this
PedoPope liked this

You're Reading a Free Preview

Download
scribd
/*********** DO NOT ALTER ANYTHING BELOW THIS LINE ! ************/ var s_code=s.t();if(s_code)document.write(s_code)//-->