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Table Of Contents

Introduction
1.2 From transparency to participation
1.3 Data access and civil society
1.4 Conclusions
lation and monitoring
2.1 E-government risks and benefts
2.2 Restoring trust after times of volatility
2.3 Confdence, capabilities and competencies
2.4 international cooperation and e-government
2.5 Conclusions
3.1 Why e-services?
3.3 Conclusions
4.1 Global e-government development
4.2 Regional comparisons
Box 4.7 Guatemala e-procurement
4.3 Economic groupings
4.4 Progress in online service provision
Box 4.16 Regional e-government strategies
Transactional services
5.1 Progress in e-participation
2010 e-participation
5.2 Questions of access and diversity
Box 5.2 Singapore’s REACH
6.3 Accounting for capacity constraints
6.4 Conclusions
NotesN
Notes
References
Statistical annex
Survey methodology
Data tables
Regional groupings
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unpanEgov2010report

unpanEgov2010report

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Published by: odonnee11 on Sep 15, 2011
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