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Table Of Contents

Contents
Preface
Best Practice and New icons
About the BMC Remedy IT Service Management Suite
BMC Atrium CMDB 2.0
BMC Remedy Asset Management 7.0
BMC Remedy Change Management 7.0
BMC Remedy Incident Management 7.0
BMC Remedy Problem Management 7.0
BMC Service Level Management 7.0
Audience
BMC Remedy IT Service Management Suite documents
Task Management overview
Task management components
About tasks and task groups
Task management phases
Logging in to the Task Management System
Using BMC Remedy User to open the Application Administration Console
"To open the Application Administration Console from BMC Remedy
Using a browser to open the Application Administration Console
"To open the Application Administration Console from a browser
Preliminary tasks
Permission model
Forms for working with TMS
Configuring integrations
Registering applications with Command Automation Interface (CAI)
Configuring return codes
Setting up individual assignments for task templates
Defining templates—Overview
Predefined task group and task templates
Working with variable templates
Creating variable templates
"To create a variable template
Working with task templates
Creating a task template
Automatic task approvals
Working with task group templates
Creating a task group template—Overview
Creating a basic task group template—Sequencing type
Creating an advanced task group template—Standard type
Creating flow for task group templates—Advanced
Mapping output variable mappings to task group templates
Defining operations for completing tasks—Advanced
Defining Done and Success qualifications
TMS web services overview
Viewing the TMS_TaskInterface web service
5Open the TMS_TaskInterface web service
Working with parent objects
!Defining parent templates (page106)
Defining parent templates
Defining and interacting with parent application objects
"To define and interact with Parent Application Objects
Relating a task template to the parent application object
"To relate a task template to the parent application object
Relating a task group to a parent object
"To relate a task group to a parent object
Relating an ad hoc task at runtime
Viewing tasks at runtime
Creating user accounts
Creating the CMS ARSystem User
Editing the Application Registry for the CMS ARSystem User
Activating the integration
Post-installation tasks
Updating filters
CMS integration tasks
Editing the directory service
Verifying roles for user authentication
"To verifying roles for user authentication
Configuring the ARSystem settings
Configuring the ARSystem database
Java runtime environment considerations
Glossary
application administrator
Application Administration console
assignee
availability service target
business service management (BSM)
See Change and Configuration Management
change advisory board (CAB)
Change and Configuration Management
change request
collection node
compliance at risk target
compliance-only service target
compliance service target
configuration item (CI)
currency code
data consumer
data provider
declining balance depreciation
definitive software library (DSL)
depreciation
double-declining balance depreciation
See definitive software library (DSL)
flashboard
goal
incident
key performance indicator (KPI)
known error
See key performance indicator (KPI)
multi-tenancy
notification
See operational level agreement (OLA)
operational level agreement (OLA)
performance-monitoring service target
permission group
problem
problem investigation
product dictionary entry (PDE)
request-based service target
Requester console
return on investment (ROI)
service level agreement (SLA)
service level management (SLM)
service target
single-tenancy
software library item (SLI)
solution database
split cost center
task management system (TMS)
See total cost of ownership (TCO)
See task management system (TMS)
total cost of ownership (TCO)
See underpinning contract (UC)
underpinning contract (UC)
useful life
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Remedy Task Management Admin Guide 700

Remedy Task Management Admin Guide 700

Ratings: (0)|Views: 7,816|Likes:
Published by Kiran Somwanshi

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Published by: Kiran Somwanshi on Sep 17, 2011
Copyright:Attribution Non-commercial

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03/22/2013

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