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IP Telephony Solution Guide

IP Telephony Solution Guide

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Corporate Headquarters
Cisco System s, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www .cisco.com
Tel: 408 526-4000
800 553-NETS (6387)
Fax: 408 526-4100
Cisco Technical Solution Series: IP
Telephony Solution Guide
Version 2.0
June 2001
THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT
NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE
PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR
APPLICATION OF ANY PRODUCTS.

THE SOFTWARE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT ARE SET FORTH IN THE INFORMATION
PACKET THAT SHIPPED WITH THE PRODUCT AND ARE INCORPORATED HEREIN BY THIS REFERENCE. IF YOU ARE UNABLE TO
LOCATE THE SOFTWARE LICENSE OR LIMITED WARRANTY, CONTACT YOUR CISCO REPRESENTATIVE FOR A COPY.

The Cisco implementation of TCP header compression is an adaptation of a program developed by the University of California, Berkeley (UCB) as part of
UCB\u2019s public domain version of the UNIX operating system. All rights reserved. Copyright \u00a9 1981, Regents of the University of California.
NOTWITHSTANDING ANY OTHER WARRANTY HEREIN, ALL DOCUMENT FILES AND SOFTWARE OF THESE SUPPLIERS ARE PROVIDED

\u201cAS IS\u201d WITH ALL FAULTS. CISCO AND THE ABOVE-NAMED SUPPLIERS DISCLAIM ALL WARRANTIES, EXPRESSED OR IMPLIED,
INCLUDING, WITHOUT LIMITATION, THOSE OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND
NONINFRINGEMENT OR ARISING FROM A COURSE OF DEALING, USAGE, OR TRADE PRACTICE.

IN NO EVENT SHALL CISCO OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL, OR INCIDENTAL
DAMAGES, INCLUDING, WITHOUT LIMITATION, LOST PROFITS OR LOSS OR DAMAGE TO DATA ARISING OUT OF THE USE OR
INABILITY TO USE THIS MANUAL, EVEN IF CISCO OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
AccessPath, AtmDirector, Browse with Me, CCDA, CCDE, CCDP, CCIE, CCNA, CCNP, CCSI, CD-PAC,C i s c o L i n k, the Cisco NetWorks logo, the Cisco
Powered Network logo, Cisco Systems Networking Academy, the Cisco Systems Networking Academy logo, Fast Step, Follow Me Browsing, FormShare,
FrameShare, GigaStack, IGX, Internet Quotient, IP/VC, iQ Breakthrough, iQ Expertise, iQ FastTrack, the iQ Logo, iQ Net Readiness Scorecard, MGX,
the Networkers logo,P a c k e t, RateMUX, ScriptBuilder, ScriptShare, SlideCast, SMARTnet, TransPath, Unity, Voice LAN, Wavelength Router, and

WebViewer are trademarks of Cisco Systems, Inc.; Changing the Way We Work, Live, Play, and Learn, Discover All That\u2019s Possible, and Empowering the Internet Generation, are service marks of Cisco Systems, Inc.; and Aironet, ASIST, BPX, Catalyst, Cisco, the Cisco Certified Internetwork Expert logo, Cisco IOS, the Cisco IOS logo, Cisco Systems, Cisco Systems Capital, the Cisco Systems logo, Enterprise/Solver, EtherChannel, EtherSwitch, FastHub, FastSwitch, IOS, IP/TV, LightStream, MICA, Network Registrar, PIX, Post-Routing, Pre-Routing, Registrar, StrataView Plus, Stratm, SwitchProbe,

TeleRouter, and VCO are registered trademarks of Cisco Systems, Inc. and/or its affiliates in the U.S. and certain other countries.
All other brands, names, or trademarks mentioned in this document or Web site are the property of their respective owners. The use of the word partner
does not imply a partnership relationship between Cisco and any other company. (0104R)
Cisco Technical Solution Series: IP Telephony Solution Guide
Copyright \u00a9 2001, Cisco Systems, Inc.
All rights reserved.
Contents
iii
Cisco Technical Solution Series: IP Telephony Solution Guide
Version 2.0
CHA PTER1
Introduction to IP Telephony1-1
Overview1-1
Organization1-1
Audience1-1
Scope1-2
Revision History1-2
Related Information1-2
CHA PTER2
IP Telephony Architecture Overview
2-1
CHA PTER3
Planning the IP Telephony Netw ork3-1

In this Chapter3-1
Related Information3-1
Evaluating and Documenting the Existing Data Infrastructure3-1

LAN/ Campus Environment3-2
LAN/ Campus Topology3-3
IP Addressing Plan3-4
Location of Servers and Gatew ays3-4

Protocol Implementation3-5
Device Analysis3-5
Netw ork Baseline3-6
WAN Environment3-7
WAN Topology3-7
Location of Servers and Gatew ays3-8
WAN Protocols3-9
Existing QoS Requirements3-9
Device Analysis3-9
WAN Baseline3-10
Evaluating and Documenting the Existing Telecom Infrastructure3-10
Examining the Existing Telecom Topology3-11
Examining PBX and Key Systems3-12

Examining Voice M ail Systems3-12
Examining Voice Trunking3-12
Phones per Site and Phone Features3-17

Examining the Existing Dial Plan3-17
Fax Requirements3-21
Evaluating and Documenting the Existing Power/ Cabling Infrastructure3-21
Data Center Pow er Requirements3-22

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