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Table Of Contents

1.1 About this Book
1.2 What is so-o-o Interesting About Billing?
1.2 The Telecommunications Business
1.2.1 Deregulation and Competition
1.2.2 Massive Rate of Change
1.3.1Mergers, Disposals and Acquisitions New Technology, Products and Services
1.2.3 Customer Service Focus
1.2.4 Interconnect Agreements
1.3 Challenges for New Entrants
1.3.1 New Technology Licence Costs
1.3.2 Choice of Platform, Products and Services Technology changing faster than plans allowed
1.3.3 Customer Acquisition Creditworthiness vs. volumes Customer Service Considerations
1.3.4 System Selection and Implementation
1.3.5 Resources and Expertise
2.1 Why Talk About Processes?
2.1.1 Strategy and Process Definition
2.1.2 Process Maps Provide Information
2.1.3 The Need for Business Rules
2.2.1 Order Management
2.2.2 Service Activation
2.2.3 Fulfilment
2.2.4 Billing Accounts
2.3.1 Recurring Subscription, Access Fee or Rental
2.3.2 Billable Events or Usage Charges Making a Call
2.3.3 Credits
2.4 Retail Billing
2.4.1 Historical Billing Methods
2.4.2 Cycle Billing
2.4.3 Bill Production
2.5 Interconnect Billing and Settlements
2.5.1 Interconnect Rating Interconnect Rating Factors Least Cost Routing
2.5.2 Direct and Cascade Settlement Cascade – Incoming or Incoming Transit Cascade – Outgoing Direct Settlement - Outgoing
Indirect Access to Our Network
2.6.1 Indirect Access and Calling Cards
2.6.2 Resellers and Virtual Carriers
2.6.3 Basis for Billing Wholesale
2.6.4 Wholesaler’s Retail Billing
2.6.5 Quality of Service Billing
2.6.6 Interconnect for Wholesalers
2.7 Accounts Receivable and Collections
2.7.1 Accounts Receivable
2.7.2 Collections The Cheque Was In the Post Automated Collection
2.7.3 Restricting Access
2.8 Revenue Assurance
2.8.1 The Causes of Revenue Loss
2.8.2 The Objectives of Revenue Assurance
2.8.3 Validating Accuracy Subscription Fraud Premium Rate Service Fraud
2.8.5 File Controls
2.8.6 Process Controls
3.1 System Components
3.2 Billing Data Sources
3.2.1 Customer Account Data
3.2.2 Product Pricing Reference Data
3.2.3 CDR Generation
3.2.4 CDR Stacking and Collection
3.2.5 Recurring Charges
3.2.6 One-Time Charges and Credits
3.3 Mediation
3.3.1 Selection and File Controls
3.3.2 Validation and Re-formatting
3.3.3 Consolidation and Duplication: Mediation Rules
3.4 Rating and Pricing
3.4.1 Guiding and Account Identification Other Usage Events Applying Rating Factors Rating Table Dimensions Split Rating
3.4.3 Rating Discounts
3.4.4 Pre-Paid Service Rating
3.4.5 Regulatory Issues
3.5 Billing and Invoicing Operations
3.5.1 Controls
3.5.2 Billing Cycles
3.5.3 Bill Production
3.6 Retail Billing
3.6.1 Aggregation and the Bill Pool
3.6.2 Billing Discounts Tiered Discounts Tapered Discounts Free Usage Other Discounts
3.6.4 Billing as the Differentiator
3.7 Wholesale and Interconnect Billing System
3.7.1 Interconnect Reconciliation Estimates Interconnect - Incoming and Transit Interconnect - Outgoing
3.7.2 Wholesale
3.8 Accounting and Collections
3.8.1 Accounts Receivable and Remittance Processing
3.8.2 Exceptions
3.8.3 “The Cheque Is In The Post”
3.8.4 Bad Debts
3.8.5 Pre-Paid Services
3.8.6 General Ledger
4.1 Customer Care and the Call Centre
4.1.1 Billing and Accounts Enquiries
4.2 Call Centre Systems
4.3 Product Management
4.5.2 Data Warehouses and Data Mining
5.1 Billing Only, or Something Wider?
5.2 Requirements Definition
5.3 Buy, Build or Outsource? Advantages Disadvantages Advantages Disadvantages
5.3.3 Outsource Disadvantages
5.6 Acceptance Criteria
5.7 Migration Projects
5.7.1 Data Challenges
5.8 Resourcing
5.8.1 Permanent Staff
5.8.2 Contractors
5.8.3 Consultancies
6.1 Electronic Bill Presentment and Payment (EBPP)
6.2 Customer Self-Care
6.3 Hot Billing and Real-Time Billing
6.3.1 Hot Billing
6.3.2 (Near-) Real-Time Billing
6.5 Billing for Internet Services
6.7 Quality of Service Pricing
6.8 The Impact of Commoditisation
6.9 Reducing the Cost of Billing
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Published by mwambusmath

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Published by: mwambusmath on Sep 22, 2011
Copyright:Attribution Non-commercial


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